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September 2024 by Jared Sarbit
Ken was awesome! He was super knowledgeable and passionate about Hugo Boss. You can see he really loves what he does and is a great person to have on your team!
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August 2024 by Alice
Worst staff members, they should get the customer service classes.
Super unprofessional,they don't even greet their customers.
Not recommended at all
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August 2024 by Benjamin Elliott
When you are getting ready to spend the amount of money that you spend here, you hope that the staff will help you make the best decision. As I don't know a lot about suits or fashion, I hoped that the staff would be able to enlighten me on it. Instead, I was confronted with questions of, "Why don't you know exactly what you want?"
I shouldn't be surprised as I found many other reviews referring to this staff member. I will never be returning to Hugo Boss so long as this man is employed there.
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August 2024 by Arsh Sandhu
Worst customer service, plss don’t waste your time here. I would not recommend this place to anyone. I was shocked at how unprofessional the staff was and also manager he is so egoistic.
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July 2024 by Sam Ranieri
Wow, the staff are so bad.
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June 2024 by Emirhan Coksurer
Very ashamed to see how people actually are so useless.
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June 2024 by Lesia Klymchuk
The customers service was so rude and careless. The staff don’t have any idea of customers service. I would not recommend shopping in this location.
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May 2024 by Tam Nelson
Rudest store manager ever. There is no point in expecting decent customer service or anything from any of the Hugo boss locations in the Calgary area at this point. I would not recommend shopping here if you want to be treated decently.
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March 2024 by Kyle M
Hugo boss is junk! The company has literally turned upside down. Garbage quality. I’ve noticed this over the years of being a loyal customer. $550 for two pairs of pants that after being worn once they are just junk. The fabric, the feel, everything is junk. Save your money! Switch to a new brand! This company is junk I wouldn’t wear their clothes for free now
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November 2023 by ZoHaIbSOS
Do yourself a favor and check out Harry rosen!!!On Sunday November 12th, Me and my buddy walked into Chinook mall Hugo Boss location, walked all the way back to the suit section and not greeted once by any staff. Finally, i was greeted by the Asian fella(didn't get his name). I told him I was looking for a suit and I need it in 3 days because I am leaving the country for an event.His instant response was "that's not going to happen". I was pretty stunned because I'm sure I'm not the first person that came into Hugo Boss that was in need of a suit immediately. He had a very negative attitude and made it pretty clear he was not too excited to help me. As I walked around, I pointed out a couple suits and asked him if they had my size, turns out they did have my size and it is very possible to get a suit in 3 days. At this moment, I knew I was not in the right hands and I did not trust him.As I was trying on my suit, he comes up to me and makes a comment "did you not know you're leaving the country? Why didn't you come in before "? Again I was stunned because I have never had anybody speak to me like that while I'm there to give them my business. He was very unprofessional and rude.I tried on a couple suits and tuxedos but they did not seem to fit the way I wanted them to and honestly, even if they were a perfect fit, there was no way I'm letting this joke of a salesperson make money off me.His attitude the entire time was so negative and he was not helpful whatsoever.The next day on November 13th, I walked into Harry Rosen at the TD Core mall in downtown and I told them I need a suit in 2 days now since i had lost a day. Anik at Harry Rosen went above and beyond, talked to his management to make sure he could accommodate me before he showed me anything. He was positive and told me he would try his absolute best to have it in 2 days. We picked out a beautiful Armani tuxedo, I dropped 3g's cash and picked up my tuxedo in 2 days! Will definitely be back to Harry Rosen!I am so glad I didn't give Hugo Boss my business!
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November 2023 by Dan Waqar
Very helpful and friendly staff
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November 2023 by Bill Z
Staff at this location has very poor knowledge of company policy. The nerdy looking asian guy who first served me was very confused. He tried to argue with black and white return policy posted on their own official website by quoting his experience working at other stores(???). He had an uppity attitude and bragged about working at the mall since he was 13, great job making a lifelong career out of retail sales though!The manager he eventually had to refer me to was much more competent and professional, she did manage to process the return.
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October 2023 by Kyle Bilt
I purchased a suit in May, and as I understand the 30 day refund or return policy, i have worn the suit 5 times and all the fabric is piling and coming apart, it looks as if i have had the suit for 10 years. I wasn’t looking for a full refund or anything but a little more then sorry nothing we can do. Kind of difficult to return a suit after 30 days to see if the material is going to fall apart. Will never purchase another item from the store
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August 2023 by Twee Chou
Edward is the best! We only have him take care of us as he knows what perfect customer service is. Highly recommend him as he will take good care of you!
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August 2023 by Tatiana Cojocaru
The worst company ever, it took them 3 weeks to generate a return label when on their website it says return label are included in the box with your purchase, then 2 months to process the refund so all together since my purchase it took 3 months until I got my money back plus with so many phone calls to request that, just be aware don’t purchase from them, the worst customers service ever, from a company like this ?? don’t give your business to them they don’t deserve it, also quality sucks, you can get 100 time Better things somewhere else …. They dont Even deserve one star ⭐️
