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November 2024 by Oğuz Torpil
Our sales associate Henry helped us and he’s still answering all our questions very fast! Thanks Henry and BMW!
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November 2024 by C Austin
I recently had a fantastic experience at BMW Royal Oak! While things started off a bit rocky due to a mishap with a sales associate, another associate, Elvis, stepped in and took incredible care of me. I don’t judge a business by their mistakes, but by how they handle them when they’re made—and BMW Royal Oak went above and beyond.
After Elvis got involved, everything ran smoothly. Today, I took delivery of my new G80 xDrive, and the team at Royal Oak truly made it a memorable moment. They had a beautiful setup with a bow, car cover, and even streamers to celebrate. The whole experience was special and made me feel like a valued customer. As a long-time Mercedes owner, I’m excited to say I’m officially a BMW guy now. Thanks to the team at Royal Oak for making it such a positive experience!
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November 2024 by Abc Def
I'm waiting in line alone to be called because I came to the dealership to have my car checked. No one has called me in over fifteen minutes of waiting. All of the service advisor are doing nothing but standing there. Then an elderly woman inquired, Have you received assistance? At that moment, I received a call. Seirra Milla, the service advisor, had a terrible attitude toward customer service and was extremely rude.
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November 2024 by Ryven Sonic
Great experience buying our car at BMW Gallery with Devita and Jun Kim, they helped us find the right car and made the experience from beginning to finish seamless. They seemed like people who actually cared about their customers compared to just wanting to sell a car.
The delivery was smooth and easy as well. Bonus points for the nice waiting area and great coffee.
Thanks again to Devita and Jun to making this experience so memorable.
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October 2024 by Trevor Goodman
Fantastic buying experience.
My sales associate, Jay, was amazing.
He knew the answer to every question I could think up and had so much more info to offer.
Highly recommend!
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October 2024 by Noah Schulz
Thanks for the excellent business with Dakota and everyone at the dealership.
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October 2024 by Efua Akinsipe
Update - Had the worst customer experience with the advisor Sierra Milan for my car service today which I find completely unacceptable. I will seriously consider taking my business elsewhere in the future.
Santhiago was so personable, friendly, respectful and super helpful when we got our car. He made the appointments worthwhile and was always communicating every detail each step of the way. He definitely understands top notch customer service. If you are shopping for a BMW at this location, please ask for Santhiago and thank me later. Thank you for another great experience. We love our new car.
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October 2024 by Germ
Ugh. Zero help for us after purchasing a used X1. Took it in for specific work - driveline fluids swap. That’s it. Day 1 was a comprehensive diagnosis that recommended $4500 in work. Day 2 nothing happened. Day 3 they finally did the work requested.
Then there was the request for a replacement key. After a week or so I called and they said it was unavailable from the factory. Well that was good to know!
Just in the biz to milk customers without a good understanding of their car.
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October 2024 by Shawn Liu
Can't even tell the difference between manual and automatic
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October 2024 by Marlene Hirsch
I recently purchased my new BMW from Dakota Stout at BMW Gallery, and the experience was fantastic. He was knowledgeable, answered all my questions thoroughly, and never made me feel pressured at any point. Dakota took the time to ensure I found the perfect vehicle for my needs and made the process smooth and enjoyable. I highly recommend working with him if you're in the market for a new car!
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October 2024 by Duaa A
I am delighted with the service I received from Dakota Stout at BMW Gallery. His customer service was outstanding, and he made sure that I was content with my purchase. Notably, he was not pushy and, in fact, incredibly supportive throughout the process. Thanks Dakota!
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October 2024 by Bin Jian Chen
Recently purchase vehicle there. Great experience thanks to Dokota and Oscar
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October 2024 by Krupak Sundaram
I recently had my 2014 BMW serviced at BMW Gallery and was thoroughly impressed. Jermaine C was incredibly helpful, providing clear explanations and resolving my queries even after the service. Annemarie K's support was exceptional from start to finish. I’m grateful for their excellent service and dedication.
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October 2024 by Adam Leslie
Imran was an excellent salesperson to deal with. I told him what I wanted and he made it happen. To the point, no funny business and excellent customer service. Thank you to Imran and the team for making my buying experience a good one! Very happy with my new purchase.
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October 2024 by Glenn Gradeen
Purchasing vehicles was straight forward and always have provided quick and complete service and complete communication respecting service
