-
April 2024 by Andrew Deck
This review pertains to the SERVICE department.We have recently (past 6 months) brought in two vehicles for diagnostics and repair. The first vehicle was a 2012 Ram 1500. It was freshly rebuilt and needed to have some ECM tuning done. I called ahead and specifically asked if they could tune it, and even further stated exactly what needed to be done. I had also requested a few other odd jobs were done. They said they could do the ECM tuning, so I booked it in. They returned the vehicle with a huge bill and then told me that they did not do the tuning because they could not. The only reason i used the much more expensive dealership was because I needed someone who could tune it, and it was the only job that NEEDED to be done.I later took it to ENCORE AUTOMOTIVE who I highly recommend, they did the tuning for a very fair price, and they have served me well since then.The second vehicle is a 2022 Dodge Durango with around 60 to 70 thousand kms on it. It has been having continuing problems pertaining to the electrical system, they battery voltage becomes low and the vehicle warns the driver that it will be shutting off soon. It has had numerous additional warning and error messages pertaining to electronic systems. Time number one the vehicle was brought in, and the main battery was deemed to be faulty and replaced. The problem continued. It was then brought in again wear they found a loose wire off the alternator. The problem continued. The third time it was brought in it had been booked two weeks in advance and made clear the vehicle needed to be finished in two days. A phone call confirmed they had not so much as touched the vehicle at 2pm during the second day the vehicle was there. At 4pm I personally went in and talked to them where they stated the secondary battery was sevearly corroded and completely disabled. I then asked if they were looking to find why two batteries had failed and corroded so soon, and they said they would test drive it to see if the problem was gone and that would be it. The vehicle was finished and picked up. The problem returned.The reason they get two stars is because they have not billed us, they stick it under warranty without question or awaiting for approval from Mopar.
-
January 2024 by Lesley Burton
Really great family-owned business. Service is always over and above for taking care of any issues with our vehicle. Front staff is super welcoming, and it's always a great experience if having to go in.
-
January 2024 by Sir Buckwheat (Buckwheat)
Had the pleasure of dealing with Theresa for my new truck. I was not an easy customer to deal with, I looked for months and was very particular due to the high prices these days. Theresa was 100% genuine and patient the entire time. I sent a message at one point not knowing she was on vacation in another country and she took the time to message back. I’m sure the whole sales team are similar, as I dealt with James who was equally as nice while Theresa was away. Being from Brooks you get that nice home town feeling. I met the 3rd generation owners and their father who used to own it - am so glad I bought from them & absolutely love my new truck. Thank you Martin Chrysler.
-
August 2023 by brian stone
Body shop staff are great and do amazing work!
-
June 2023 by Kenidi Jordan
Had an amazing experience purchasing a vehicle thanks to Amanda & Theresa. The time they took to break down everything made the process of buying a car very easy and exciting. Excellent customer service makes you feel like your family, thanks again Amanda & Theresa!
-
June 2023 by Larry Lauder
They made room for our truck first thing in the mourning. They got truck in and changed crank case filter and lower fuel filter. On time and very reasonable. Service writing was friendly and fast. Thanks for the very good service. Nice clean dealership.
-
February 2023 by Zehao Zhang
Martin is the best place to buy the dream car! Every one is friendly and thank you again Theresa. Really enjoyed the new car !
-
February 2023 by Mauricio Liliana
Thank you guys for the excellent service. Highly recommend!!! They did a recall on my old Jeep and free…
-
January 2023 by Rob Ashwood
Needed a quick fix on short notice, they took my Jeep in right away and didn't even charge me. Highly recommended
-
November 2022 by joanne ferec
We are in the market for a new truck and we decided to deal with Martin Chrysler due to their great service, awesome customer service and a good variety of new vehicle to chose from. We all know how difficult it is right now to find new vehicles in the industry. Check them out?
-
November 2022 by Paula Halak
While on a 16h road trip I ran into issues with my Durango. The service department was able to get me on the road quickly. I cant express how thankful I am! Also the store is absolutely beautiful.
-
November 2022 by Maurice Hayes
Got my truck fixed in there 2 times both times were great boys did a good job
-
November 2022 by Gabriel Nadeau
Was travelling from Winnipeg to Panorama and had a wheel falling off and they helped us get on our way in the same day and had a lounge for my whole family to chill in. Kept us updated throughout the day so we could plan accordingly.
-
November 2022 by Murray Willman
Truck has been there for oil changes and recalls. No problems with the service or staff.
-
November 2022 by GOPHERBROKE RANCHING LTD. (MAMAMIAH DA BOSS #1)
A group of professionals who go above and beyond...Cora Harley Jay Jazz....its not their fault parts are "illusive" right now and iron is expensive!!
