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April 2024 by Joseph Lomman
DO NOT USE THIS TOW COMPANY
Was involved in a collision leaving my home and had my vehicle towed 50ft back onto my property. I was told rate was $100+ mileage. I disputed the charge after asking a second driver from helpline what I shouldve been charged and he agreed $100. Turns out, if the troopers call in the tow, its nearly double at 175+mileage. My review is not entirely because of the charge after misinforming me of the rate, but when a rep from helpline reached out about the dispute, i was asked if i had insurance, which yes i do. Rep followed up with "oh you must have gotten reimbursed from your insurance for the tow and now youre trying to get... which is where i cut them off because now im being accused of trying to double dip. i did NOT get reimbursed. ALL I ask is that you give proper rate and info, and if theres an issue, do not accuse the customer of trying to scam for money. Rep also said they reached out to the driver and driver said he never told me 100+mileage as if i just knew the rate off the top off my head. absolutely disgusting customer service.
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October 2023 by Norman Tweet
I needed to have a car towed to Anchorage from Palmer to have it repaired at a specific place. I expected to get the cheapest quote at a regular tow shop, but I decided to try Help Line Towing as well, even though their specialty is being available 24/7. To my surprise, they also wound up being the cheapest option, so I chose them. Their driver was friendly and flexible, keeping me informed of what to expect and when. The car was safely delivered, and at the quoted price. Hopefully you never need your car towed, but if you do, I would recommend Help Line.
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August 2023 by Gunner Aderman
We were stuck on the side of the glenn hightway when our transmission went out. Help Line Towing was responsive, professional, friendly. Thank you for the tow!Service: Car towing
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June 2023 by Artem Litvin
Help Line Towing has been towing cars for me for 10+ years and always 5 star service. Reasonable prices and quick service. Thank you.Service: Car towing
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May 2023 by betty conklin
They were amazing!
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February 2023 by Kim Hepler
Wonderful service in the worst of conditions.
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February 2023 by Because Alaska!
Needed a tow on labor day.
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February 2023 by Cass Wood
Awesome! The best honest towing company in the area!
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February 2023 by Wreckerman Stan
car from IAA to my house 100 bucks what do they charge the shops
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February 2022 by Melis Coady
Helpline Towing was amazing. I got my rental car stuck in the mountains above Anchorage. No local companies would come! After 20 hours of dealing with insurance and companies turning down the assignment these guys came down from Wasilla. Their truck was powerful and had tools for every contingency. They had to put on chains and navigate up a steep, narrow, slick, and off kilter slope. My vehicle was in deep snow near brush and a metal pole. They set up fancy rigging to pull it out at an angle and avoided any scratches and damage. They guided me and gave me advice to get my car back to pavement. I was so stressed and they saved the day. They were kind, friendly, calm, and so well equipped. They pride themselves on tricky assignments and deliver!!!Service: Special vehicle towing
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February 2022 by Ben Traylor
Wouldn't come pull me out of snow when I called. Ended up calling Tows R Us.
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February 2022 by Zachary Fitzgerald
I've used Help Line Towing multiple times now, and I can assure you this is by far the best tow service in the valley. Every single employee is confident, and very educated in their trade. They've got my business for life any time I need a tow. Thanks again Help Line.Zach FitzgeraldService: Car towing
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February 2022 by Rollin Hull
Wonderful people, very helpful.
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February 2022 by Mike Morgan
The tow service was what its supposed to be, completed damage free, and I understand its in no way the drivers fault, but over $500 for a tow maybe 5 or 10 miles? I drove a wrecker years ago and the average price for all of us driving was $50. Because they have the police contract and can charge whatever they want? Its supposed to be " within reason". Do you really think that's reasonable for an hours work? That's why they're all driving new $100,000 + trucks.
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February 2022 by Brave Fencer Ian
Punctual, friendly, helpful
