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September 2023 by Cylle “Tamale Lady” Pompa
I've been banking with the North Pole branch for quite a few years & there are alot of banks to choose from, but I'll tell you what keeps me banking with you is the special treatment I receive everytime I walk in. Ms. Tabitha is the best ever & all the ladies working under her are the kindest & very professional. It's so special when they greet me by my name, what a personal touch. You are very fortunate to have such an asset in these women representing your bank.
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July 2023 by Ge Fin
Has gotten much worse since Alaska USA went to global. Kinda funny they sent me a happy birthday email, not on my birthday...
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June 2023 by Mrs MJ
Updated May 2023:Pleasantly surprised since AKFCU became Global. They do a few small things differently that have been very nice.Have had this account for over 20 years, my VA disability for this long. I have have mortgages, car loans, credit cards from many other fcu or banks like Capital One, but never Alaska USA FCU. They are very fickle. We stopped trying after 10 yrs. They are fine for a checking/savings account but that's about all ?
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May 2023 by Sally Terch
I have enjoyed all of the interactions I have had at this credit union. I have been a member since 2001. The teller always remembers me by name and it's always a pleasure stopping by. I would like to thank Tabitha, Ashlyn, Joslyn, Emily, and Kristina for all the assistance with the two-step verification issues in the past week. I appreciate all your assistance in getting things working again!
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May 2023 by George Doty
I've always had good service here at Alaska USA FCU, my only complaint is the name change. I'm very disappointed that the members had no say in it , you never should have taken Alaska out of the name, ie. "Alaska Global Credit Union" I have not talked to any members that are happy about it, or employees for that matter, It's a darn shame, not sure who's bright idea it was, but they should be given their walking papers.
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May 2023 by Richard Tuiletufuga
Thank you all for recognizing my Birthday. Greatly appreciated all that you have done...
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May 2023 by Jessica H
Not the same name changed and so did the service.
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January 2023 by AK racer
The new layout is really obnoxious. I'm there to do business, not meet a friend for a cup of coffee. Employees just floating around feels like servers at a bar. Find the whole experience very unprofessional. Up side is the employees have always been very friendly and helpful.
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July 2022 by Cancun Ranger
Best bank in all the world. Customer service is outstanding. You will always talk to an actual person, not a machine. Been with AlaskaUSA 17 years now and will never change.
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July 2022 by Albina Garman
They always are polite and always helpful in what I need to do.
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September 2021 by Arthur Hopkins
They need an atm outside on the wall mall closes at 8pm so yeahNo withdrawal slips ever is my favorite thing and open seven days a week
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August 2021 by Randi Marks
The new North Pole Branch is extremely inefficient. I don't go to the bank to sit down at a table to have a homey chat, I want to get in and out ASAP. The tellers are using a cash machine akin to an atm and laptop computers. Come on people this is not a social event! It took way to long to conduct my business!
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August 2021 by Tanyarat Yordsripeng
No longer convenient for us. Should have at least left the ATM inside Safeway.
