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August 2023 by Samantha Stanley
Why are the doors locked on the weekend. Some of us only have that time to check our mail. Do better.
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June 2023 by JV Alaska
Absolutly the worst customer service i have ever had. They consistently send my mail back as 'undeliverable' bold faced lied to me about it then when i brought properly addressed mail addresses to me that was returned they blamed the wasilla usps for it. Multiple times my amazon packages disapeared, left perishable packages expire for weeks before letting me lnow the package was there. Taking my buisness to the UPS store in meadow lakes
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December 2022 by Juvilyn Duncan
Big Lake post office employees needs to take customer service training. Employees are rude.
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December 2022 by Bryan Adair
50/50 chance you get your mail or packages from this place. I see new staff there but the service is still not acceptable.
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December 2021 by Josh Delaney
Employees are rude i have been getting my mail here for 2 years and have never recieved a package slip i have to track my packages and ask the people at the counter for my stuff or i would never know it had arrived and they always look so mad that i even asked . It also takes a very long time from when a package says it arrived until it is ready and for some reason they are closed on saturday seems like they would use that dY to catch up since they are always behind. Maybe hire some more employees so you can actually get the job done.
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December 2021 by rdnk.ak
Friendly staff, although not very organized, they gave my package away to someone else because they wrote the wrong number on the outside of the box.
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December 2021 by Rachel Duty
Always have great service at this location. Kind customer service on the phone as well. Very nice ladies.
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December 2021 by Kathy Arsenault
Rude, lost packages, unprofessional
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December 2018 by Evelyn Buchert
Employees seem professional, knowledgeable and curtious. Postal services at the window are timely without much of a wait, wheel cair accessible.
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December 2018 by Justin I
Excellent Service!
