“Walked in randomly today to have my over a decade old 14K gold necklace cleaned. I was greeted kindly by all the sales team when I entered and offered refreshments while I waited. The cleaning was fast and free and made my necklace look so much better than it did! They cleaned it right out on the counter in front of me which was reassuring. I was also interested in replacing my gold colored silicone ring with a new 14K gold comfort band ring which they had ready for me to try on. They sized my finger and offered a wonderful protection plan for it which is an amazing and affordable deal! Katie was very attentive and offered great feedback and advice and was not pushy. It was a wonderful, casual, no pressure sales experience. I was able to get my necklace cleaned and got to purchase a nice new ring to accompany my necklace. I really look forward to when I get their call to come in a pick up my Rolex so that I can complete my set! Great work Katie and Great work Ben Bridge! Thanks!”
“Best customer service EVER! Worked with Ladda over the phone who helped ship a charm to my home in Texas all the way from Alaska. She kept in touch with me via text until my charm safely arrived.”
“Walked in randomly today to have my over a decade old 14K gold necklace cleaned. I was greeted kindly by all the sales team when I entered and offered refreshments while I waited. The cleaning was fast and free and made my necklace look so much better than it did! They cleaned it right out on the counter in front of me which was reassuring. I was also interested in replacing my gold colored silicone ring with a new 14K gold comfort band ring which they had ready for me to try on. They sized my finger and offered a wonderful protection plan for it which is an amazing and affordable deal! Katie was very attentive and offered great feedback and advice and was not pushy. It was a wonderful, casual, no pressure sales experience. I was able to get my necklace cleaned and got to purchase a nice new ring to accompany my necklace. I really look forward to when I get their call to come in a pick up my Rolex so that I can complete my set! Great work Katie and Great work Ben Bridge! Thanks!”