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January 2024 by AK SAVAGE Gaming
I was billed even though I paid them to turn it off. Not a single person will pick up when I try to call. Over half an hour and still nothing. Real crooks
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November 2023 by ken patrick
I went in talked with Zach today hoping it wasn't my charge port on my phone and he was nice enough to try and see if there was stuff in my charge port for me and we fixed it got all the stuff out and now my phone charges perfect again thanks man I highly recommend Zach here for your next wireless purchase
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September 2023 by Jess Roberts
Top-notch customer service in the Dimond Center! We were able to get “in line” for help and while waiting, wander the mall until they text us we were next! Best customer service for cellular service in Anchorage.
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August 2023 by Jess R
Top-notch customer service in the Dimond Center! We were able to get “in line” for help and while waiting, wander the mall until they text us we were next! Best customer service for cellular service in Anchorage.
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July 2023 by Grace Foster
Steph stayed 4 hours after her shift was supposed to be over and over an hour after close to assist us with changing carriers. She didn’t make us feel rushed at all. Ken stayed over an hour and helped at the end. Only reason not getting all stars is because it took so long to get everything set up with the system glitches they were having.
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July 2023 by Sepp Wigger
I don't have Verizon but was here with a friend, and it seemed chill
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July 2023 by Robyn Lanier
WELL OILED RACE CAR TEAMSTEPH a gemBRYCE greeted me (so happy)KEN Is like watching entertainmentERIK very supportiveTHANKS GANG
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April 2023 by Lauren L
They canceled my order a day earlier than they were supposed to. When I called I got a message saying it was outside of business hours despite their online hours saying they don't close for another hour.Thanks for nothing.Edited to add: I received several messages telling me to pick up by close on the 18th, only to be notified on the 17th that my order was cancelled. Order #159089. I have now switched to AT&T.
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February 2023 by Zeph J.
Jacob helped me out with some new phone questions and had me in and out the store in less than 10 minutes. Stellar customer service. Glad I have Verizon, even in Alaska.
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January 2023 by Anastasia B.
YOU WANT TO ACTUALLY BE HELPED IN THIS STORE, BRING KIDS WITH YOU AND LET THEM RUN WILD, OTHERWISE, JOHN, THE CURRENT STORE MANAGER WILL SEND HIS EMPLOYEES HOME AND PRETEND HE DIDNT REMEMBER CHECKING YOU IN, FORCING YOU TO WAIT OVER AN HOUR WITH NO ONE IN FRONT OF YOU. John, the middle aged current store manager is an absolute failure. My family and I were the ONLY PEOPLE waiting for over an hour, 2hr before close, on a weeknight in January. I watched John send what appeared to be all but one employee home, watched customers come in, be helped and leave - all while he sat at a table and chatted it up with some couple in their 70s. At the hour mark, I asked the one employee and. He said "Uh, I didn't know we had anyone waiting." We were told when we checked in, by John that it would be a 20 min, so at the point, I let my 5 year old, at 8:40pm go BUCK WILD in the store, as we were the only people in there. I recommend letting them play with the speakers... AS LOUDLY AS POSSIBLE. Less than 3 mins later, John, somehow managed to gather the energy to get up, and go to the back, and LO AND BEHOLD, Erik walks out to help. Erik had no idea we were waiting either, so I asked John why he thought it was okay to make waiting customer sit around while he sent all of his staff home and did absolutely nothing in his actual job descriptions, He couldn't answer why he let his entire staff leave when he knew he had waiting customers, as the store manager he would know if there were people waiting in line, he couldn't do anything other than avoid looking at me. He knew, and his employee knew I was right, but he doesn't have enough spine to admit that he thought we would leave, that he could up sell us, or maybe he's one of those weirdos who only get a little power in life and think it's fun to make people wait for no reason. After his customers who had been sitting there for the entire time we had been in the mall, finally left, I wanted to talk to him, but John didn't have the intestinal fortitude to even speak to me, and slithered back to his hole in the back of the store because John is a failure. Have the life you deserve, John!
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January 2023 by Heretic
Appointment was made, 15 minutes was given as time til an associate would be able to assist me. 40 minutes later, I see 3 associates chatting away, and I'm still waiting for my queue
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December 2022 by Kurt Nieting
The experience was great.Everyone was professional.I thought I needed a new phone because mine wouldn’t change-The manager, I wish I could remember his name-Showed how to clean the charger port, made sure it was charging, and let me stay or walk around until I had a decent charge.Incredible customer service.
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November 2022 by James Mabry
Very helpful and kind young man helped me sort through many cases for my new Pixel phone.
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November 2022 by Nanette J.
Always get the best service here at the Dimond Mall location!! Erik and Jacob are awesome!!! Some of the best customer service I've had in a long time!! Thanks so much for all of your help!
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July 2022 by Scott Shelley
The service was top notch.Jacob our sales agent was friendly, helpful, knowledgeable and courteous.
