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September 2023 by Tina907 Tina
Rude very rude, just sending out a phone my package has the usps option or ups I live closer to ups I came here she tries to send me off to usps. I said it says either usps or ups, she then says that's not my point. If you don't like doing your job or doing actual work find another job.
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September 2023 by Emily K.
I tried to get my passport picture taken and the first time I went in, they couldn't do it because they hadn't bothered to charge the camera. The second time I went in Brittany (manager) refused me the service because people were in line behind me. Don't offer a service in your business menu if you don't actually want to do the business.
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September 2023 by Michelle Crane
Incredibly rude service. I was dropping off a return to Amazon and didn’t realize it needed to be taped up and labeled. The girl working (I won’t mention her name, just that she was working 1:00p on 9/12/23) actually told me I was a BURDEN to UPS workers because I didn’t tape it up. She proceeded to lecture me about how Amazon returns work. It was wild and I won’t go back to that location ever- Kohls for my returns from now on.
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August 2023 by Stephanie Campbell
I’d give 0 stars if that was an option. Yo do an Amazon return you have to use the self-service kiosk. I have my own job, I don’t want to do yours too. 3 people in line for the kiosk. No one in the regular. Thank goodness Brittany was helpful. The guy there was too lazy to help. Find another place. Don’t use this one !
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July 2023 by Luis Barrasa Bengoa
In and out in less than a minute, very quick service
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April 2023 by Misty Stein
Hours on building and online state they’re open on Sundays from 10-3. Sadly, this is not the case. What a waste of my time. :(
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February 2023 by Philip Doland
Snarky service. There is a reason their rating is currently (February 2023) 2.9 stars. You’ve been warned. :)
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January 2023 by Ashe
Lost my package. Offered no tracking for the item after return.
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November 2022 by Excypher
Customer service sucks. No one in store as I walk in. Person behind counter is busy doing work and never acknowledges me, as I stand there waiting she just says ready when you are without looking up. I said “ok this is a return” she says “yep, done”. I still say thank as courtesy but no your welcome or anything. Society and customer service has gone far down hill. This was 9:30 in the morning too.
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August 2022 by Kim Murphy
I like the UPS store at Kings Row on Dimond. I have used the one on C street and the one on Tudor for Amazon returns they all seem to get the job done correctly.
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June 2022 by Kate Reynolds
"Everything was super smooth and easy, the lady was super helpful. I was in and out in, like, two minutes" - review by the person I gave a ride to the ups store.
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May 2022 by Jessica Hannah
Always welcomed in by staff, no matter who is working. They are very helpful with whatever your needs are and always try and get you the best deal possible
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April 2022 by Craig A.
This location will try to cheat you. They mislable packages with bad addresses and ask you to pay again for the mistakes they make. It may just be an incredibly incompetent staff. Every other option you have is better than this location.
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March 2022 by Richard N.
I usually hit this place up when returning packages through online ordering. Even though it's a UPS Store it's got a USPS drop as they have PO Boxes that you can rent out. It's pretty fast and convenient being across the way from Costco on Dimond that I pretty much hit 2-3X a week anyway it seems shopping for food so on my runs to Costco if I have a return, I box it up and they accept and give me a tracking receipt! Open on Saturdays too, where UPS is not.
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October 2021 by Ashley B.
Kind of have to go to UPS for any Amazon returns. This is one of the smaller UPS stores I've used in the Anchorage area. The location is pretty crappy - it is in a strip mall where the sign on the top outside does not match the door under it. My first impression was that the UPS store was closed at 1pm on a Friday, but it was the store next to UPS, just their entrance is under this UPS sign. Confusing. Friendly service, it is super small so even a one person line seems long and tight. Although this location is closer, I have been going to the one off of C and 40th instead.
