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June 2023 by Nicholas Sura
Avoid at all costs. Dealing with Juan was difficult and time consuming. His communication was unprofessional and I will never use this business because of how he deals with customers. We had a flood in a rental that we own and after agreeing to use his company I asked when the work would be completed, his response “it’s done when it’s done, we have so many other jobs right now”. Insurance covered his charges which amounted to over $11,000 for just mitigation work (they are beyond overpriced - you should see all the small charges they write on the bill). Luckily, insurance payed them but until they were issued a check I was regularly harassed by phone and email. I asked him to be patient but he was not and threatened to charge me additional money. The insurance company took care of everything and paid everything he asked for but dealing with tailored restorations from start to finish was just a nightmare. If I could do it again, I would have went with TCM, better quality work, better reviews and much more reasonable.
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April 2023 by Kim D
Taylored Restoration in ******* is a joke. I have never met anyone with such poor customer service skills as I did when talking with their project manager, ***************************. He never returned phone calls and hides upstairs in his office. Now I see why this business is so secure with locking gates and a door that requires you to be buzzed in. We will never use this company again thanks to the ignorance of ******.
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January 2023 by Jason Uribe
These guys did an amazing job they had to go through the worst things I’ve ever seen a lot mold built up in my moist damp grungy basement and were able to kill all the mold in about 4-5 hours and it looked almost new down there. Best mitigation I’ve ever had and very professional workers.Service: Mold remediation
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September 2022 by Marianne Paschall
The home was burned downdo a fire they sent out a list with prices I'm to get a bathtub for a $140 that includes surrounds and fixtures from Lowell's does not have a bathtub for a $140 . I will have to pay the difference.As it stands now I will be without appliances bathtub who does that to people. I was told that the insurance company sets the prices I can't get it called back from the insurance company .State Farm
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April 2022 by Patricia Goldsmith
Great response time. They were at my house within an hour of me calling, Enzo did a great job!!
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February 2022 by Adam I.
Totally inconsiderate to the people trying to live and recover from surgery in the apartment building. Didn't care one bit.
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August 2021 by Melissa Wolf
Needed something done (that’s not a popular task) that they don’t offer but they took time to provide a referral. Really appreciative!
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March 2021 by Jennifer Kinney Bird
Working with Taylored a few years ago was one of the worst parts of our home flooding. The accounting person was actually very helpful though. We ended the job using fire and flood services and they were phenomenal.
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January 2021 by Vickie Lynn Vetter
I had water damage under my house from broken water heater. They did an awesome job fixing it!!! Thank you guys!!!
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December 2020 by Polar Remedies
Taylored Restoration will give you an estimate and draw up an agreement only to Come back not only once, but twice after the project has started to make it “cheaper”. Less expensive flooring in the situation I’m referring to, not only once but after the project was started came back a second time with an even cheaper option.Taylored will ONLY out one coat of paint on your wallsTaylored will NOT do any matching for transition strips from vinyl flooring to nextTaylored WILL leave cabinets unfixed to walls an unleveledTaylored says they will send a final cleaner, however none of the ceiling fans in house were cleaned, cobwebs in the corners of ceiling from dust collecting, not a single window cleaned, adhesives left to the flooring from when they covered them to protect themOnly came in 7 weeks behind schedule & hear nothing but complaining coming from project manager Brian. Throughout the project I was monitoring for out of state friends, Brian (the project manager) treated me like literal garbage, abusive language towards his staff and customers, has a superiority complex, sucks at customer service & could clearly care less above finishing project in a timely and professional manner. A complete jerk!I hope everyone at Taylored has to deal with a project where someone like Brian is their contact so they can see the level of customer service they are allowing their brand to represent.Needless to say, if you’re able, save yourself the headache and go with another company.There was only a single person doing the majority of the installation work. Was expected to do sheet rock, paint, trim, plumbing, electricity.Essential the house was left abc competed with the bare minimum to finish the project.Kitchen sink was left not completely hooked up and has a leak.Services: Water fixture repair
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December 2020 by Kim Murphy
They seemed knowledgeable. They do not give free estimates on Mold issues. There is a nonrefundable fee for them to even come out.
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December 2020 by Janice Brewer
I returned from out of state to find out I had a disaster at my home. Taylored Restoration was called and immediately responded to get the major damage from a flooded house cleaned up. It took several months of work due to the magnitude of the damages to complete the work. During this time I had many of their staff in my house working every day. I must say that everyone I dealt with were professional and knowledgeable in their various work areas. I highly recommend this company.
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October 2020 by Robert Stacy
I recently had some work done to my garage. Mr Doug was initially assigned but was off this week, regardless, he was able to fit me in this week right away.My project was then assigned to Fred to fix half of my garage since the drywall on my ceiling came down. Luckily the drywall and insulation was held up by a bag and the garage door bar or it would have been a mess. He started on Monday and finished on a Wednesday and the work was outstanding. He kept me updated and shown me what was completed each day, very professional and even gave me some advice on what other little things I should do to fix some things. I can’t tell you how stressed I was with this mess that was unexpected but couldn’t believe how fast and professional Fred and your company was to be able to fit me in and complete the job in a few days.I was very happy with the job Fred completed and I’m sure the work that he completed on other jobs were outstanding too. Thank you!!!Services: Drywall repair
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August 2020 by Bill & Kate Goodell
An extension cord plugged into an outlet on the exterior of our house caught the cedar siding on fire. Luckily a neighbor saw the flames, got our attention and we managed to put the fire out just as the fire department arrived. In addition to the exterior fire damage a good deal of smoke inundated the large double car garage. Although the single car wasn't damaged, the extensive material stored in the other stall was soaked in smoke. Fortunately, a 24 hour treatment with Taylored Restorations ozone machine, and a week with their hydroxyl machine expunged the smoke odor.After curing the smoke problem Taylored carpenter/handyman and electrician restored siding, insulation, electrical and sheet-rock. The siding especially being no small task to tint the new replacement cedar siding to match thirty plus year old siding on the rest of the home.Thanks to Taylored for the excellent work.P.S. we now have a smoke alarm in the garage and are especially appreciative of our neighbors.
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August 2020 by Martha Dunn
Taylored has done a number of jobs for me and they always do excellent work. This most recent job was installation of two windows. The workmen were pleasant and did a great job and Leif bird dogged the window company to make sure I got my screens (thank you, Leif).I especially like that I can always get a hold of someone and get a prompt response.
