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February 2024 by Big Ben
Way too hot
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February 2024 by Mike Oxbig
Way too hot
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July 2023 by Xin Bao
* There are two Starbucks shops in ANC south terminal. This review is regarding the one OUTSIDE the security checkpoint.Bought a cup of hot coffee latte here and the taste was surprisingly bad, the worst of all cups of coffee I ever got from Starbucks. Also, the napkin and sugar stand was so dirty and I don't even want to touch anything there. The espresso is made from machines and I don't understand how could the girls can make the coffee taste SO BAD. (I have a Breville Espresso Machine at home and I make coffee latte everyday using Starbucks coffee beans)Management should do something to keep the brand minimum quality expectations from average customers.
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July 2023 by Gina T.
Fast, friendly service with the typical options that Starbucks offers.
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June 2023 by Nick Giersdorf
The Starbucks located inside the Anchorage Alaska Airport is definitely worth a visit. Their staff is incredibly friendly, greeting each customer with warm smiles and making the extra effort to ensure your experience is positive. The Triple Tall Latte is a must-try; the blend of flavors is absolutely delectable and it hits the spot, especially for a post-flight pick-me-up.That being said, the service speed experienced some hiccups during my visit due to some issues with their systems. This led to a slightly longer waiting time than usual.However, considering the quality of the beverage and the exemplary customer service, this minor delay didn't significantly detract from the overall experience.
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September 2022 by P. Amanda S.
This was one of the few places that was opened at the ungodly hour we flew in to Anchorage. The line was long and painfully slow. The only reason why it is getting two stars is because at least it was open.
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July 2022 by Jason S.
This is the slowest Starbucks on the planet...I have been here while fling in and out of Anchorage many times and the service is always the same ultra slow...the staff tries and fakes being nice and literally has a dint give a care attitude. One thing I see right off the bat is no leadership and on my most recent visit the manager was more busy putting out new cups than helping the line get shorter and helping customers. One example one of our team members ordered a tea and after taking forever we asked about where it was at? The manager just looked at the lady ringing up customers and tells her "see you should've done that yourself" instead of just stepping in and getting the tea she got in her phone and just went in the back room. Then having the front desk employee shut down the already backed up line to get the tea...I wish this was a one time experience but this place is always disappointing.
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July 2022 by Kris E.
Weirdest Starbucks ever. They had 5 employees, one was drinking a coffee while leaning on the counter ignoring the line of people. The cashier couldn't get a simple order right: 16oz coffee & iced tea. She asked me three times to repeat my order. Then the iced tea got lost. When I went back to the counter to request it that employee had to search thru the orders to find it. I finally asked her to fill a cup with ice, pour tea over it and put on a lid. Not rocket science! The 4 employees who were actually working moved so slow the line of people waiting for their orders was so long! Manager: you need to do a MUCH better job of training your people!
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July 2022 by Travel with Mattia
You must go to this Starbucks! The service was great and you can find the ALASKA MUGS! Go and get your today, don’t be late!
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June 2022 by Sarah F.
Line was relatively short and moved quick even with only three employees: one person on the register, one refilling baked goods and one making drinks. Rewards/stars accepted at this location. Extra hot latte was actually extra hot and while the sleeve doesn't fit it was double cupped. Thank you! Only concern was a child who's parent lacked supervision who was running behind the counter. You could see the staff was uncomfortable, but not quite sure how to address it.
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June 2022 by Kelsey Johnson
Great, smiling customer service during my stop this morning. Airport Starbucks are always so busy and the staff usually overwhelmed and understandably crabby, but the women working today were killin it! Thank you :)
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May 2022 by Linda Reh
I was in the Anchorage airport Starbucks at 1:00 pm on a Friday afternoon. Two girls were working and when one finally turned around, after me standing there for two minutes, she told me they were closed. Their hours clearly state 10am -10pm, 7 days a week. Very unprofessional and very disappointing.
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March 2022 by B.Alruwaili D. Hudson
Ordered: Trenta cup of ice water and Flat white.Lady refuses to give me Trenta cup of ice water but gives me six grandes. Is it me or has all logic and reason been obliterated? It took more resources and time to fill 6 grandes than one Trenta. Keep in mind that she has Trenta cups. I was very annoyed. I don't understand why she would do this. I even offered to pay for the Trenta cup.
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February 2022 by Sandhya M.
Visited 24 Feb 2022. My experience was good until I checked my Starbucks app. I ordered a coffee and a sandwich. I redeemed my stars for the coffee and used my credit card for the sandwich. Well, everything was good until I checked my app and noticed a bunch of transactions. Since then, I have been trying to call the store but have been unsuccessful getting anyone.
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December 2021 by Jeremy S.
Pretty friendly staff at this location. Thy did give my girlfriend the wrong order but quickly fixed it. Pretty standard for a Starbucks (obviously a bit more than average because it's in an airport). My dark roast was great....hot & black. Girlfriend enjoyed her drink as well. Establishment seemed really clean and staff were friendly and helpful.