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January 2024 by Joe Beaty
Great staff and easy to deal with.Service: Stove, cooktop & oven repair
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January 2024 by Carol Butler
Reliable Appliance is just that....RELIABLE! We've used them for years. Today's technicial was Joe who quickly solved the problem then gave us a couple tips of how to avoid future issues with a new Sub Zero refer. HIGHLY recommend.
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January 2024 by Art Dumag
Matthew is very good , arrived on time and fixed my appliance into working order. He is highly recommendable to all people I know.Thank you.
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January 2024 by Lane Chenoweth
Set up time to evaluate, repair Whirlpool Duet Dryer. Came the next morning, Dillion figured out the problem, Paul showed up to assist with repair. Total time from show time to repair was 1 hour, 15 minutes. Wow! Absolutely will use again.
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January 2024 by Janie Clayton
Matthew came to my home first thing and did a great job. Unfortunately, my screws were stripped but he managed to get them out and take care of my problem. Thank you so much.
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January 2024 by Kevin Blackmore
We had a warrant issue with a Whirlpool Refrigerator Freezer that was resolved by Reliable (Technician Shannon). Shannon handled all of the communications with Whirlpool and was always very professional and timely completed the necessary repairs to our refrigerator.
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January 2024 by Adam Bruns
Really happy with the service and honesty of the technician. Hopefully the dishwasher I bought from them will be better than the last one I bought from Lowes. Ben helped me in sales, very helpful and friendly.
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January 2024 by Gabby Santos
Xavier was wonderful. So friendly and showed he truly cares about his clients. He offered repairs, reasonable prices, and great advice about appliances. We are new home owners and he told us all the tips/tricks for taking care of our appliances. Highly recommend this company
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January 2024 by Shana Hamilton
Donated my mini-fridge with no problem... they were friendly, helpful & made the process super easy.
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November 2023 by Les Syren
Repairman came yesterday to fix the dryer, which was stacked on top of washing machine. Repairman Mathew advised that because the dryer was stacked on top of the washer, he would have to charge $189.00, instead of a lower rate. (Something about the units being hard to get at?) He pulled both units out, reattached dryer hose to the wall, then pushed both units back in and left. This morning the washer began leaking mid-wash, so I stopped the wash. I called Reliable to see if they could send someone out to see what was wrong, since they were the only ones to work on it. Receptionist advised that they could not, which meant that it would have to be two days later at the earliest since today is Saturday. She also said that I would have to pay to repair the washer. I told her that I thought that was unfair, since Mathew was the only one to touch it. She didn't budge. I also asked if she was sure they couldn't send someone out today, and she said no.I pulled the units out myself, and noticed that the drain hose from the washer was not plugged into the drainpipe.On the pro side, scheduling was easy and Mathew came within the time period they gave me. He was polite and professional, although he didn't wear foot protectors. Payment was easy with the ipad Mathew had.My concern was that they didn't want to promptly fix something they had obviously broken, especially when it meant not being able to use the washer until they could return, which had a sopping wet, half-finished load in it. My other concern is that they expected me to pay for what they broke. Buyer beware.By this post, I wish to put Reliable Appliance on notice for any and all claims for damage to the floor or surrounding areas because of the leak, and for claims by third parties who might have experienced damage from leaking.
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November 2023 by Delmar Schaefers
Emmanuel did a great job bringing a coin-op washing machine back into service. Took the time after replacing the failed part to correct a couple other items that will extend the life of the machine. Fast response time and laundry room back in full service. Highly recommend them.Service: Washing machine repair
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October 2023 by AKMan
Had this place fix an appliance and 45 days later the parts they replaced failed. They came out, said they can replace the same parts again at full price. Then they wanted to charge us $180 for telling us that. It definitely felt like we were being scammed. Needless to say, we didn’t pay and we won’t go back to this place again.
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October 2023 by Don Lugdon
Yesterday I wrote a review without fully vetting all the other reviews and also taking into consideration that as in all life, circumstances can occur that could prevent normal customer service to be as expedient or as stated in the reviews below A+ worthy. Today Reliable stood tall, called and squeezed me in to an already busy day. This is the customer service that is expressed in the below reviews from others, and all I have ever expected from Reliable or any company that provides a service…… thank you Reliable, I apologize for haste to judge and have deleted my negative review below.
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September 2023 by Janice Johnson
Set up appointment online, received call same day to get appointment set. I asked for the service fee prior or setting up an appointment. My appointment was set for Tuesday the 22nd and the technician came in early afternoon. He was great, friendly, knowledgeable, with great advice on washing machines. I was overcharged on my account by a few hundred dollars, charged for service call out plus repair, which I declined repair. Before I handed my card over I asked again how much I'd be charged, was told the service call out fee, my fault for not double checking. Before the technician left I told him about the overcharge and he said he would call the office to get it fixed asap. I then called the office about an hour or so later and was told it would be about 7-10 days before I seen a return. Told the lady I spoke to about the possibility of my account being overdrawn and she spoke to the manager who then said since I was charged that day I should see it in my account that day or the following day. I called AND went into the office for a receipt or email for the return process. All I was getting told was they seen notes to the accountant who would likely send me an email. No email was sent. Called Friday morning and was then told they couldn't send me an email regarding a return but again I should wait 3-5 days to see a possible return. My point being was I wanted to see a receipt showing the return had been processed. Upon reading of reviews I came across Mr Logan's (owner) cell number which I called and left a voicemail regarding the return. A couple hours later I received an email with what I had been asking for to begin with. The return receipt which was dated for that Friday the 25th, days later from when I was told my return would be processed. I think terrible communication between staff and misinformation being told on all accounts was the issue here. I got my return but the hassle to get JUST the receipt and then showing it was finally processed days later after being told it would be done the day of and having to call the owner was not really necessary. Otherwise, appointment set up was easy and technician was great.Service: Washing machine repair
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September 2023 by Christina Collins Brugliera
We are kind of frequent flyers with reliable appliance, and not only are they very responsive on time professional they get the job done! If they can’t get the job done, they notify us immediately. I don’t feel like there’s any guesswork involved when dealing with them.. if they can’t fix it, then they try to find an option that we could purchase from them rather than going brand new, which is super helpful to us so I just thought that it was worth noting. They deserve beyond a five star review as far as I’m concerned ! keep up the great work guys we will be calling you every single time and maybe recommend getting a punchcard because I think you’ve come to our house at least five times in the last two years. ?? our house isn’t that old but it’s just at the age for everything starting to go all at once.Services: Refrigerator/freezer repair
