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December 2024 by Anna Gag
AL was very kind and helpful. I will be recommending this business to anyone who needs it!!!
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August 2024 by Sabine Scheldorf
I had some repair work done on my Subaru Outback at Payless Collision in July 2024. While I am quite happy with the repair work they did, the friendliness of their employees, and the amount of time it took, I would like to warn future customers to REMOVE EVERYTHING from your vehicle before you leave it with them. I removed most of the items from my car, but while it was under their care, someone went through EVERY nook and cranny of my vehicle, including the glove box, under the back seats, all map pockets and a box stored in the trunk. My car was not broken into. The items were stolen either by someone with my car key or my car was left unlocked while they had it.
There are several missing items, including but not limited to a flashlight, a necklace, and a 70+-year-old folding military shovel that my father gave me when I moved to AK. It was his father's shovel and I can tell he's pretty disappointed that it's gone. In total, $250-300 worth of items were taken. I was also traumatized by the experience. When someone goes through your personal items, steals some of them, and leaves others scattered about, it's very violating. I don't wish this experience on anyone else.
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February 2024 by Heather Sandoval
They went above and beyond. Cleaner than when i bought it when it was returned. A million stars!!!! Staff was courteous and knowledgeable.
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February 2024 by Dyanna Pratt
My insurance company sent me to classic collision on Dowling first. But the guy was so rude to me. He told me that they couldn’t get my car in until March after he very sarcastically told me that he was sorry they didn’t just happen to have the parts for my car sitting on their shelves. He was a jerk. I left in tears and went to Payless collision. They immediately made me feel better. They made me an appointment immediately had my car in within a week and a half had it for 2 1/2 days and I picked it up and it is beautiful. The lady at the counter was amazingly kind. She knew my name the second time I came in, and the gentleman who did my car was very familiar with my Dodge and talked to me and explained every little thing in detail.Thank you Payless collision for your incredible service.
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January 2024 by John Schwartz
They did an amazing job on my baby! Great communication, called me every Tuesday and Thursday to keep me updated! Definitely a great business. Thank you team!
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December 2023 by Марк Павлов
Excellent place!!
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December 2023 by Brok3 Boi
Reasonable prices, very friendly, timely, and helpful.
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December 2023 by tosha curry
Honest, hard working, and friendly. As a woman it can be intimidating going to mechanic, they make everything understandable without being condescending. Also gave me options to make budgeting easier.
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April 2023 by John Angell
A month ago I made an appointment to get my vehicle in for an estimate to repair damage from a minor accident. I waited over 3 weeks only to learn the person with whom I scheduled the estimate had failed to record my appointment. Since it was Payless error, I asked for consideration for an estimate ASAP---maybe if there was a cancelation. I was told I had to get back in the cue which would require waiting another month after Playless has already cost me a month's delay in getting my vehicle repaired. Not confirmation of the terrific customer service I've seen in other evaluations of Payless.
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April 2023 by donman55fly
These guys were awsome to work with, I met Chad the service writer and we discussed replacing a quarter panel on my Chevy silverado, he ordered up the parts, two weeks later I brought my truck down from Valdez, dropped it off and a week later they called to let me know it was done. I flew back to Anchorage went and checked in at a hotel. The next morning, they offered to come get me! Awsome! Saved me some Uber expense. I got to the shop, not only was the truck finished, but they had detailed it inside and out at no extra charge! It looked spectacular! I am now a lifelong customer ?.Robert Cragun
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February 2023 by AK Booze Review
Not terribly happy with this body shop. The body work on my vehicle was done, but nothing mechanical. So, I'll buy the rims (because apparently as a body shop, they can't) and drive it to an actual mechanic.They're fast, and cheap - insurance companies love that, but as a consumer, this won't be my Go-To shop moving forward.
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February 2023 by Tatyana Prusakova
Had my car Honda Fit 2019 fixed in this shop for auto body damage. Had to wait for a long time for parts to arrive (which was driving me crazy) but the ultimate work was of excellent quality. My car looked like a Christmas gift! So, auto body technicians/specialists are good there. Also, whoever did the finish on my car, did really good job. Thank you.Services: Painting
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December 2022 by James Densel
Very reasonable, very professional, and fast. I highly recommend !!
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December 2022 by N.C.Andrew
Went in for an inspection to get an estimate and they were avle to fix the problem there for 15-20 mins for a DANG GOOD PRICE, I have never had electrical problems since. When another company had given me an estimate of 1000+. Will always recommend and go toServices: Electrical
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November 2022 by nikki andrew
Went in for an inspection to get an estimate and they were avle to fix the problem there for 15-20 mins for a DANG GOOD PRICE, I have never had electrical problems since. When another company had given me an estimate of 1000+. Will always recommend and go toServices: Vehicle Inspection
