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February 2024 by Kevin Vong
Very helpful employee, the tall ,African American Mr Williams helped me set up my online account, and made sure I was set before I leave overseas, but overall was a good experience on this location, thank you northrim
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October 2023 by Joe Lurtsema
I'm excited to continue and bank with Northrim, however I've had a disappointing experience at the C street branch.I started my new business & personal checking & savings account at the Wasilla branch and had a great experience.However, the customer service at the C street could have been better. I got my online account activated but upon inputting my username that they wrote down, it was wrong and they want me to input a security code that would be sent to my phone number. Well, the phone number they had for me was completely wrong so I have no way to review my account information.Also, I asked for business checks. They printed me personal checks so now I can't switch my Credit Card Processor to point to that account. I have Credit Cards I need to process and now I need to wait longer.I'm still content being at Northrim, but I recommend the online banking integration team and bank tellers learn to pay better attention to their customer's requests & information.
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October 2023 by Russ
This location is a joke. Im a 25 year customer.. Poor customer service everytime I come in to do business. One teller operating the bank. Always have to go to another branch. The leadership at this branch is incompetent and should be replaced.
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August 2023 by CORINNA POHL
Leo and his colleagues have great customer service skills!
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February 2023 by David Pt
Love doing business with northrim
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January 2023 by Margaret L Wiltfong Tovrea
A real local success story, Northrim continues to grow and to be a successful business. Excellent customer service. A fine reputation in the community.
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January 2023 by Coco C.
Northrim Bank/Residential Mortgage has a credibility issue! Benjamin D Craig, Executive Vice President, Chief Information Officer of Northrim Bank & Residential Mortgage with only 4 years in the U.S. Air Force with a low enlisted rank doesn't meet the minimum requirements for the Computer and Communication System Manager position as claimed on his resume. Benjamin D Craig, Executive Vice President, Chief Information Officer of Northrim Bank & Residential Mortgage has similar military credentials as the former Anchorage Health Director.
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January 2023 by J J.
Pure Greed! While the big banks have eliminated over draft fees, Northrim Bank jacked up all it's fees to give it's CEO Joe Shierhorn a $70k annual raise so he now makes $1,011,431/yr. Northrim's "Good Ole Boy" Pyramid Year End Bonus system gave Joe Schierhorn a $229.419 - 2021 year end bonus while only giving only a $400 2021 year end bonus to the Northrim employees at the bottom of pay scale. Don't even think of depositing another banks check into your Northrim account. If it bounces it will cost you $10. A bounced Northrim check will cost you $29 and closing your account early cause your fed up with Northrim fees will cost you an additional $25. Greedy Northrim CEO Joe Shierhorn should learn from Capital One CEO Richard Fairbank.
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December 2022 by Sarah S.
This bank is a complete joke. Different "rules" every time you go in -- this time you need your bank card to pay your loan, last time your ID sufficed. OK to pay your mortgage loan over the phone from your bank account for 6 months in a row and then the 7th month, all of a sudden "We have never taken over-the-phone payments." Plus, they encouraged me to set up a checking account, I made a $500 deposit, and then they instead applied that to my mortgage loan, which was already up-to-date and current! Super incompetent. Don't let the name fool you into thinking they are Alaska-oriented and better than national banks. If you're thinking of banking with them, RUN!
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November 2022 by Oscar N.
Opened an account and it was a good experience. Bank with several branches in Alaska and FDIC-insured.
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October 2022 by Pauline Clark
Great customer service
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August 2022 by Ranko Ivkovic
Excellent and helpful staff for every kind of help I'm overjoyed
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May 2022 by thehuston
App won't install and website won't work. Just closed my account. Choose this bank if you want to be stuck in the 80's.
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December 2021 by Itz Ibn Yahya
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December 2021 by Ak Style
What is going on with the hours of this bank?! No weekend openings. Not open past 5pm. We are a working couple that just wants to open a freaking savings account or CD and can't because they close at 5pm! Or what lose money and take time off from both our jobs! It's absurd!
