JCPenney is a well-known department store offering a wide range of apparel, home goods, and beauty products. Since 1902, it has been providing customers with style, quality, and value. The store features clothing for kids, men, and women, along with footwear, jewelry, accessories, and private brands such as Liz Claiborne and Worthington. Customers can enjoy free shipping and curbside pickup, making shopping convenient. The store also has a new beauty section, JCPenney Beauty, with skincare, makeup, and deals from popular brands like Covergirl, e.l.f., and Black-owned brands through Thirteen Lune. Located in Anchorage, AK, it is considered an iconic store with a long history, appreciated by local residents and visitors alike. Many reviews highlight the store’s relevance, variety, and friendly staff, including helpful employees like Shawna in the beauty section and James, who provided excellent service during a photo session. The mall setting offers additional options, with a food court upstairs. While some find the men's clothing selection outdated, overall, customers enjoy shopping here for products like bedding and accessories. JCPenney continues to be a staple in Anchorage, maintaining its reputation for quality and good service for decades.
Prices have risen last couple of years. I don't know how long they will be able to stay open. Higher prices and fewer customers than few years ago.
October 2025
Products have always been reliable, but customer service was really poor for several years. It has drastically improved in the last year or so! Last 3 times I have been in, my employee interactions have been great!
November 2024
More than once, Fatima has proven to be an outstanding employee for the Anchorage JCPenney Store! She is helpful, kind, knowledgeable and provided great customer service at the checkout on the first floor! Thank you, Fatima!
