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“Went in to figure out if I was potentially being overcharged and Justin helped me figure out the details of my bill and update my plan to something better suited for me. He was patient and knowledgeable about the specifics of my plan and so helpful! Great customer service!”
“I spent 5hrs total at the Dimond Ctr getting my phone. Thanks to the help of friends and family after finding out that it would have cost 155.00(USD) to jailbreak my old phone.. In hours spent at the GCI store, it was significantly less.(about 1hr) I finally got my new number, and phone(Galaxy A12) TOTALLY professional staff took care of all concerns, and even put up with me returning 3 times. 5 STARS FOR DIMOND CTR GCI!!!!!”
“John from the call center is super helpful! Helped me save like 60 dollars because i made mistakes with the app and didnt know how to apply my discounts! Give this man a raise because he does great honest work!”
“Staff is usually really friendly and patient. However this store can be super busy so don't got before it closes! It would be perfect if they had 2-3 for staff helping”
“If this review helps you or is entertaining, please letngoogle know by clicking that button below.I spend my valuable time cresting reviews to help others, like you, to make betterninformed decisions about where to go.Had an issue with establishing my online account on the mygci app.Noon on Sunday is a great time to go, apparently. Didn't even have to sign in for customer service.I will that even when they are busy, it's still pretty nice as you can see the screen and your position in the cue. Basically, you can estimate how long of a wait you may be in for.They were very helpful and expedited the process. 5 minutes and night was back out the door.Whenni buy a new phone, they will help you to switch your service and click all of the buttons to get ya set up for ya.The phone/internet service is spotty at times, but their customer service is top notch.Thank you, GCI, on C. STREET, MIDTOWN ANCHORAGE, AK.NOTE: Don't forget to click that 'helpful' button if this helped ya.By doing so, you improve my Local Google Guide stats, which let's Google know I'm doing my job for FREE. LOL!have a great day, you matter ❤️”
“Really friendly, professional, and helpful staff. There was a black male who was exemplary and just wanted to thank him for making my issue easy to figure out and fixed.”
“I had a billing problem and they were able to fix it. I’m disappointed that their phone customer service was useless. And I’m not happy that I had to take the time an go to a actual physical location just to deal with the bill. But they did fix it and the guy was real nice so I’m gonna have to give him a good review much to my surprise?L O L, neither of the Internet service providers in Anchorage gets very good reviews. What can you do right???”
“Good service but way over priced. If I could do it all over again I would of gotten Elon Musks Star-Link. Star-Link has been proven to work here without any issues even during the winter.”
“Jacob helped me out with some new phone questions and had me in and out the store in less than 10 minutes. Stellar customer service. Glad I have Verizon, even in Alaska.”
“They provide a strong reliable backbone to Alaska's infrastructure. Without them, Alaska wouldn't be the same. They provide good stable service at rates that aren't great but their conditions are worthwhile. They also do their best to treat their customers well.”
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“Troy and his trainee did a very good job. They were very friendly and professional. Made sure everything was up and running and were ready to answer any questions we had. We are super happy with their work.”