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April 2024 by Bentley Walker
I cracked the screen on my phone five years ago and finally decided to go in for an upgrade. I was greeted by an employee that said you have to sign in and pointed to the kiosk. There was about two dozen names on the list so I walked out. Being greeted by demanding that I sign in at a kiosk when I was prepared to spend $859 on a Samsung that I don't really need just rubbed me the wrong way.
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March 2024 by Lars Danner
Very polite staff.
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March 2024 by Jason Madison
Internet has been down 3 times in the last month. Total of 13 days so far, and just went out again. Try getting reduction on the bill because of no service? They act like they don't know anything about the service interruptions. Ask for proof and dates, like they don't know when their service is down?Only hardline provider for me in downtown anchorage, they don't care if they give good service or not. We have no options....
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March 2024 by Shaun S
GCI is run by out of State investors who keep raising prices in order to squeeze Alaskans.
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March 2024 by W B Buga
I don't recommend gci. Business internet. They absolutely bad. They don't have fast response to fix the internet. And you business will be lose a lot of money and you costumer disappoint of you. They don't technicall sopport for business. Technically they have but. No fast. 3 days of waiting ?
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March 2024 by Naden Muthus
Fantastic customer service. I had a few questions regarding my plan and was verified and clarified to my satisfaction.
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February 2024 by Joe Merrin
Working with Justin was an awesome experience. We loved working with him and he made the experience nice and easy.
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February 2024 by Jon Hanvey
Staff always does great for me here. Corporate pisses me off but staff will treat you well.
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January 2024 by Nathan Lestenkof Sr.
They charge way to much for internet the speeds are not what they say
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January 2024 by Lance Cole
Monolopy internet company that scams it's customers
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December 2023 by Nikki Fisher
My internet has gone down at least twice every day for the last week. Being the ONLY internet provider in Alaska, I am stuck with GCI. At a bare minimum there can at least be reliable internet.I've been using them for two years and there have been COUNTLESS outages.
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December 2023 by Derek
1 month ago I paid a fee of $60 by credit card and it turned out that GCI did not have my payment even though I paid with them in the store, plus the new fee is $40 for this month which I supposedly did not pay. Someone there is doing bad job I am very disappointed
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November 2023 by Jeremy Calderon
If this review helps you or is entertaining, please letngoogle know by clicking that button below.I spend my valuable time cresting reviews to help others, like you, to make betterninformed decisions about where to go.Had an issue with establishing my online account on the mygci app.Noon on Sunday is a great time to go, apparently. Didn't even have to sign in for customer service.I will that even when they are busy, it's still pretty nice as you can see the screen and your position in the cue. Basically, you can estimate how long of a wait you may be in for.They were very helpful and expedited the process. 5 minutes and night was back out the door.Whenni buy a new phone, they will help you to switch your service and click all of the buttons to get ya set up for ya.The phone/internet service is spotty at times, but their customer service is top notch.Thank you, GCI, on C. STREET, MIDTOWN ANCHORAGE, AK.NOTE: Don't forget to click that 'helpful' button if this helped ya.By doing so, you improve my Local Google Guide stats, which let's Google know I'm doing my job for FREE. LOL!have a great day, you matter ❤️
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November 2023 by Kevin Patterson
Long wait. Tried to upsell me on thier cell phone when only reason I was there was yo make payment and update my old router. Was not told that my internet would be disabled until I hooked up the new router so has to do that right away, after already a very long day at work. Staff needs yo understand the way a product change will affect a user and make them aware of it. The kid told me I could change it out anytime in next 14 days because that is how long I had to return the old router... clearly the have no knowledge or understanding of how the services they sell work
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August 2023 by Shaun Barlow
Counter guy was super helpful got me new sim card to replace my old one from 2016 and advised me not to change my plan cause it would cost significantly more than what I had locked in back in 2016
