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April 2023 by Meghan K.
Excellent sales and service department! My whole family drives Nissans because we have a place in town we can trust. So thankful for this crew! 10/10 recommend!
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November 2022 by Kira Eckenweiler
My dad ordered a new bearing for his Nissan Frontier 8 weeks ago. He called them back after the first three weeks of waiting for it and they said they had it in and will ship it to him. (He lives in rural Alaska) Another two weeks go by and he still didn’t get it. He called Continental Nissan again and they said they’d send it out to him with free shipping. Three weeks later, the shipping company called and asked my dad for payment for his bearing that Continental Nissan said they’d pay for. Eight weeks without a car in an average of -20 degree weather has very difficult for my parents. Really unsatisfied with Continental Nissan.UPDATE: A few days after posting this my dad received a part on the airline they said they’d send it on, but it wasn’t the part he ordered. They sent him a repeat order of a part that he had gotten from them last summer. Little bit frustrating.
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November 2021 by Tom S.
I am having and had significant issues with the purchase of a new vehicle from this dealership. Key leadership was not genuine and/or honest with the transaction. Person to person financial handshake means nothing to these people. If you must go there, get every single thing in writing no matter how small or insignificant, do not trust them. Also the higher you go up the food chain trust them less. Service required on the new vehicle after four weeks of ownership has been very problematic. Company Dealership management was obtuse at very best, and condescending appears to be their cultural mode of operation. Quote of the day " My dealership never promised you this or that......" It was on a rainman loop like he was reading it from a menu driven "how to deal with customers" card. That is coming from the GM of Sales for the whole auto-group, not just Nissan. They exhibit poor business and car buying cultural practices, communication engagements feel like a 70's corner used car shop....that's across the board and starts at the top. This management team are not "A" or even "B" team talent and its unfortunate we have to buy Nissan vehicles from them. But, that's how you get to have the ratings and reviews you are seeing/reading.On the slightest of positive notes that can be lumped in on this whole horrible experience. Have to agree with Dave R on a previous review.......I cannot say enough how squared away and outstanding a professional I find Ms. Sylvia Smith. I have had the pleasure of working with her on a number of vehicles and she is the lone dealership's bright spot.In an ideal world the auto group and Nissan dealership Sr leaders would follow Ms. Smith around for a day or two just to get a feel for what it is like and how a professional conducts themselves.And if there was unicorns, have the company owner(s) read some of these reviews and make inquiries. I'm pretty sure the way this management team handles themselves, it's ingrained in their business practices, I'm not the only one out there.For the record, my Nissan purchases from this dealership2008-20214 Vehicles purchased exceeding $150KAnd never ever another there will be
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June 2021 by Sara T.
I had my vehicle towed to Nissan just pre-Covid, and they found that it would cost more than it was worth to fix. Was told that it was fine to be sitting in their (STILL CURRENTLY VERY EMPTY) back lot while we tried to find someone to buy it for parts or something, and because we lived out of town in Rural AK. Checked in many times as we dealt with the back and forth of finding a buyer during the added difficulty of Covid pandemia. Asked explicitly if it was okay to still be sitting there and was told NO PROBLEM! Asked to be contacted if anything changed and they said NO PROBLEM! They had several phone numbers for us! Flash forward to receiving a large bill in COLLECTIONS in the mail for towing, storage, and auctioning off of my property without my knowledge or consent. The manager says he was new and he just decided to do that, and he feels he just had the right to do so. He agreed that someone could have contacted me, but oops, sorry they just didn't. Now we will go to court all because someone forgot about basic human decency. Absolutely never will return to this place, needless to say.
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March 2021 by Dave A.
The WORST kind of service department. These thieves charged $1622.16 to put rear brakes and struts in a Sentra... This included $826.50 in labor. Anyone honest would have charged $300-$400 for this job (depending on labor rate) as the total labor time for the job is only 2.6-3.6 HRS. Then they stripped a lugnut/stud on the left rear wheel and didn't fix it or say anything about it.I'll clarify that this wasn't my vehicle, but it was one of my family members, I wish I had gotten involved sooner to stop this crime. I wont get into this too far, but I'll just say that I know for sure the brakes were functioning just fine, had plenty of life remaining, and didn't need to be replaced. The shocks were the only thing needing to be replaced and the bill should have been less than half of what it was. These folks are the type that every dad warns their kids about and every vulnerable and trusting person ought to be ware of.
