AutoZone on Old Seward Highway in Anchorage is a leading retailer of auto parts, batteries, and car accessories. Customer experiences at this location vary significantly. Many reviews highlight excellent customer service, with specific employees described as extremely knowledgeable, helpful, professional, and going out of their way to assist. These interactions lead to seamless processes, quick service, and happy customers who appreciate the staff's product knowledge. However, other reviews report very frustrating experiences centered on poor communication and organization. Issues include staff during shift changes having no information about ongoing services like battery testing, orders being lost or unaccounted for, and a lack of follow-through with customers. These problems lead to significant inconvenience, with customers having to make multiple trips or phone calls to resolve simple matters. Some customers state they only return because of one consistently helpful employee and plan to avoid the store otherwise. The store offers services like battery warranty exchanges, testing, and replacements.
Super helpful staff, without even asking Paul lent me a hand fixing a light and wound up saving me from replacing a working bulb
December 2025
Found out one of my lug nuts had fallen off. Paul went above and beyond to help me find one and even gave me a hand putting it on. Thanks bro!
November 2025
Fast and helpful service. The employees here really know their stuff and are willing to help you find exactly what you need. The store is clean and well-stocked, and checkout is always quick. Great place to go for car parts or small fixes.
