Arctic Import Repair is a business that receives consistently good reviews for its reliable work and outstanding customer service. Customers describe the team as efficient, reliable, and genuinely caring, with a staff that is responsive, kind, upfront, and honest. Many note the exceptional performance and professionalism, highlighting how employees go above and beyond to ensure everything is handled smoothly. They take time to explain details, provide quotes beforehand, and work to meet customer needs within their budget, even fixing minor follow-up issues at no charge. Reviews frequently mention the friendly and knowledgeable demeanor of the team, which makes the experience stress-free and enjoyable. While some work can be pricey due to complexity, the repairs are done well and vehicles run smoothly afterward. Customers report being blown away by the service, with many stating they will definitely recommend the shop and provide repeat business, considering it their new import repair shop in Anchorage.
My heater stopped working and they got me in the next day. Showed up first thing in the morning and they had it diagnosed in two hours. Great communication and good price for electrical trouble shooting. Would recommend going over more expensive specialty shops in town.
February 2026
We brought my wife’s X-5 in, expecting to spend over $700. We got the problem fixed and put the door for under $200! The mechanic explained everything to us and the cashiers were friendly and very helpful! Excellent place to take your German or Japanese vehicle!
July 2025
These guys are awesome! They took great care of my new Honda and they even were willing to take the time out of their busy day - on a day I wasn’t scheduled keep in mind - to show me how to properly read the oil dipstick (previously I owned a 20 year old Toyota and new cars are foreign to me!).
