Arctic Import Repair is a business that receives consistently good reviews for its reliable work and outstanding customer service. Customers describe the team as efficient, reliable, and genuinely caring, with a staff that is responsive, kind, upfront, and honest. Many note the exceptional performance and professionalism, highlighting how employees go above and beyond to ensure everything is handled smoothly. They take time to explain details, provide quotes beforehand, and work to meet customer needs within their budget, even fixing minor follow-up issues at no charge. Reviews frequently mention the friendly and knowledgeable demeanor of the team, which makes the experience stress-free and enjoyable. While some work can be pricey due to complexity, the repairs are done well and vehicles run smoothly afterward. Customers report being blown away by the service, with many stating they will definitely recommend the shop and provide repeat business, considering it their new import repair shop in Anchorage.
I'm surprised at some of the negative experiences people have had with Arctic Import. I've been using them for over 15 years and they are consistently good. I find them to be upfront and honest and they do reliable work.
December 2023
Everyone was so nice and they took the time to explain anything I didn’t understand and gave me quotes before anything was done. I definitely recommend! I’m not sure if I’ve ever had such a positive experience with a mechanic before. The girls up front are the best!
November 2023
Great friendly, knowledgeable service. They were honest with their abilities related to my brand of car. I plan to use them in the future for the services they can provide for my vehicle brand.I received brake work from them.
