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November 2023 by R
Don't come more than 2 hours early if you have checked bag because you'll be out of luck. Couldn't even print my baggage tag.
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January 2023 by Nick Myers
Trash. After being delayed several times this trashy airline lost my bag, which they encouraged me to check to save space in the cabin. Not only did they just tell me they can’t do anything about it, I can’t even call to talk to a person to find it where my bag is because they’re so bad at what they do that there is a massive amount of people calling to complain at the same time so the automated voice simply says to call back later. At the airport the employees are rude to everyone and say “unfortunately there’s nothing we can do”JUST TELLL ME WHERE MY BAG IS!!!!I will never fly with this pathetic company again. A SPECTACULAR SHOW OF INCOMPETENCE, especially at the Anchorage airport.
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November 2022 by Crystal Sparkman
I am writing this review because the experience that I have had with AmericanAirlines in the past two days is honestly unbelievable. My daughter is a minor and was flying back from Anchorage to Myrtle Beach on November 2, 2022. When she arrived at the airport for check in They sent her to the gate with the app on her cell phone for boarding. She is an unaccompanied minor which I paid extra for so you cannot use the app for boarding. That was their first mistake because by the time she went back to the desk she ended up missing her flight. Because of that she did not return to Myrtle Beach when she was supposed to. She had to be put on a flight for the next night which was extremely inconvenient especially because of her school. She then leaves Anchorage on the next flight which was the next night and when she arrives in Dallas she has no unaccompanied minor tag or chaperone. When I find this out I go straight to the Myrtle Beach airport to find out why my child is alone in Dallas. In the process she finds someone and ask about her chaperone and she is told that she is not on a list for a chaperone. A lady sits with her anyway but tells her that she will probably not have a chaperone when she gets to Charlotte. While I am at Myrtle Beach airport I find out that Anchorage airport put my child on the plane and did not list her as an unaccompanied minor so she was not chaperoned. I wasted my entire morning at Myrtle Beach airport trying to make sure that my child was safe and would make it back to Myrtle Beach because she still had another connecting flight. I am making this review to make anyone aware that has a minor child to possibly find another airline because this is the most unacceptable thing that I have ever had to deal with. I am extremely unhappy with this entire situation and I can say that if nothing else the one mistake that an airline should never make is not having a chaperone available for a minor that has three different flights. When booking this flight I was assured multiple times that my child would not be alone and that was not the case. Once again this whole situation has been absolutely unbelievable. I pray that no parent ever has to experience the stress that I have with this airline.
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March 2022 by Andrew Ouellet
Agree with other review.... have been sitting in the plane since 110am for a 130 departure it's now 220 .... would suggest flying Alaska Airlines or United....... no attempt made by American to apologize for delay or compensate customers for the inconvenience, legend had it I am still in Alaska today .....
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February 2022 by Jeremy Gregor
There should be a lower (WAY LOWER) rating, just for this airline! After 3, 1 hour delays on my flight from Anchorage to Chicago the flight was canceled at 2am. 200 people filed to a ticket counter with one agent working. Sent to a hotel a 5 am, for an 11 am check out. Come back for the same flight the next day at the same time - only to find out my first class ticket went to boarding group 8, last row - middle seat- WITHOUT A FIRST CLASS REFUND!!!! Last time I checked that was theft!!!!!!!!!!!!!!!This is a crooked company, I will NEVER fly with them again!
