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July 2024 by Britney Jones
They are leaving very light packages halfway up my driveway. I came home to it raining and several packages soaking wet recently. Some items I had to send back to companies bc they were ruined. I'm not understanding the laziness of the person who delivers to the front of emerald mountain. I had two this weeked i could lift with one hand, while I'm 8 months pregnant, left halfway up my driveway. I never had this issue when I lived in montgomery, where my driveway was almost three times longer than the one I have now.
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July 2024 by Pabebe Syonga
Nobody is on the same page. Everyone seems to have different rules on what’s allowed to be sent off. One minute they tell me my post isn’t enough another minute. They tell me it’s not able to bend it’s the same material. I’ve always been sending that they’ve accept. to add on that the male with glasses that works there at the counter told me to “calm down” and I don’t appreciate a grown man telling me to calm down. That’s very unprofessional. I think everybody needs to go back through training obviously
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July 2024 by Robin Littlefield
The hours on Wednesday are from 8am-12pm. I arrived at the PO at 8:20 am and it was closed. The window for customer service was still closed. I waited a few minutes to see if anybody came and raised the window and they didn’t. This is a federally run institution. You would think you could trust the hours posted. It’s a big deal to drive to the PO only to find it’s closed despite the posted business hours stating it should be open.
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May 2024 by John Flora
They change the rules based on whos working. I have been up 10s of times and only had to give address to get my packages. All of a sudden, "we have never done that!" I have to leave work early to get here because in the 2 months all of a sudden the drive would walk across the street to put a box on the porch.. This point forward I will refuse to do any business that involves the USPS.
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May 2024 by Lucas
Didn't get a package for the reason, “Delivery attempted- front door/Driveway was not accessible.” Nothing was blocking the driveway. Literally have cameras, and checked during that time. lol. This place sucks.
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March 2024 by Cindy Missildine
I have a question? The Dropbox outside was turned around where you have to get out of your vehicle. I thought the purpose for these was so you didn't have to get out of your vehicle. The old ones were correct but some bright person turned them around. This is the post office in the Wetumpka alabama
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February 2024 by Jim Mason
Item left hanging out of mailbox and mail on the ground.
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January 2024 by .
I am writing a bad review because of a lady who is too lazy to simply drop off our package. When we asked why we were not getting our packages. The lady who ships our mail simply said that she does not want to drive her van up our driveway. Now I understand if she cannot do this because of something wrong with her van, but if there is something wrong with her van than she should 1. get it fixed or 2. Just simply walk 10 steps up our driveway to deliver the small package. Now I'm not saying that everyone is rude in this company. I've met some super nice people which is why I'm giving it three stars instead of one, but I am so outraged at how lazy people can be.
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December 2023 by Bailey Weeks
This Thanksgiving I'm grateful for Wetumpka USPS. The sender mistyped my address so my package was set to return to sender. I realized that this store closes at 12 on Wednesday but I decided to head that way to see if I could catch anyone even though they had been closed for 3 hours. To my pleasant surprise not only were there people there the day before Thanksgiving but they were more than happy to help me out. Thank you for your help today!
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August 2023 by Jennifer Hart
Always helpful
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August 2023 by Tahmaj Timmons
Cool mail ?
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August 2023 by JAM 1217
Two separate times a package was supposed to be delivered, there were notices left stating unable to deliver. Both said they rang my doorbell- once at 8:43am on one day and then an again for the other package 2 days later at 12:15pm. My cameras clearly show not a single person showed up at my front door either day. And I was home both days, ALL DAY. The slips stated I could pick up my items from this location 24 hours after the notices. So I went, and they had no idea where they were. This location and most of the employees need to be retrained or replaced. Each box totaled $400 in items. *****DONT SEND OR USE THIS LOCATION.******
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July 2023 by Debbie Herbert
They are hardly ever open! So frustrating. And now they are shut down for "technical difficulties. " What is going on over there??
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March 2023 by Anonymous Truth
Package was delivered around 12:30 today in my mailbox, go to check, nothing, then around 2:30pm my other 2 packages were delivered to my front door/porch, again checked and nothing! Then I got to get my regular mail since informed delivery said I was getting 5 pieces of mail today and nothing!! We're constantly getting packages for a different address and we always take them and drop them off to the correct address but this is getting ridiculous!
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February 2023 by Karen Halley
Please if you get the new mailboxes popping up in Montgomery, don't put them so far from the curb that they are unusable unless you get out of car. Please put them closer to the curb especially for us handicap individuals. Thank you.
