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October 2023 by Piotr U.
Barry is a scammer. Ordered a banjo over four months ago and have not received it. They will ghost you and are unreachable for customer service.
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June 2023 by Coby Fuson
This place is awesome!!! They had my banjo to me the next day and the setup was awesome! Super friendly people and will definitely be doing business with them again in the future.
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November 2022 by Will E.
I ordered a banjo Feb 28th, 2022, and received a reply that it was out of stock and would ship when available. When I asked when it was expected, I was told April 19th. After months of shifting ETAs, it has been nine months since my order and now they are ignoring my emails for an update or order cancellation.
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April 2022 by Allen White
I was looking for a beginner banjo and the good folks at Banjo.com helped me zero in on a Deering Goodtime 2. I've been very pleased with the banjo and with the service I have received from Barry and his staff. I'm in Texas dealing with them remotely and I always appreciate them getting back to me when I have questions and the quick shipping when I place an order. Good people to deal with!
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March 2022 by John Dalton
Barry helped me make the decision on which banjo to buy, and he did not steer me wrong!!Communication has been great, delivery was great, and the banjo even better!!!Banjo.com offers great value, and they are a great resource for anything banjo related. Highly recommended.I will absolutely do business with banjo.com again.
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February 2022 by Lisa Merritt
Buyer beware! Horrible customer service! No one will answer phone calls or return voicemail messages. Email addresses appear to be bogus, as they bounce back to the sender. No tracking number was sent with my invoice so I cannot track my order which is past due their advertised commitment.
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December 2021 by Rachael Harrison
Do not buy anything from this supplier. I am owed money for products I STILL have not received that we’re ordered 6 MONTHS AGO. I ordered the Banjo beginner set for $599.99 in June 2021, I received only the banjo with a email reassuring me I would receive all of the other items. October I reached out inquiring about these items, I was told that the supply shortage effecting everyone was the cause, and I would receive the rest of the set asap as they received it a week prior to this follow up. I gave Barry Waldrep a chance to uphold the purchase and waited again for my items. November I reached out requesting a refund of all items I did not receive, and calculated the cost of them without the banjo in the set, since I had now given up on my purchase being fulfilled. I expressed my gratefulness for his attempt to be helpful and expressed my frustration of being owed money for products I did not receive. I was assured by Barry I would receive my refund, and apologized for the bad experience. December, no refund and no items. This has been a very awful experience of customer service from what seemed to be a reliable store. I am still owed money, and don’t appreciate being avoided when it’s owed. I do not recommend that anybody supports this business in anyway, as they have proven to have no value to their costumers or honesty in their purchases.
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December 2021 by Rachael H.
Do not buy anything from this supplier. I am owed money for products I STILL have not received that we're ordered 6 MONTHS AGO. I ordered the Banjo beginner set for $599.99 in June 2021, I received only the banjo with a email reassuring me I would receive all of the other items. October I reached out inquiring about these items, I was told that the supply shortage effecting everyone was the cause, and I would receive the rest of the set asap as they received it a week prior to this follow up. I gave Barry Waldrep a chance to uphold the purchase and waited again for my items. November I reached out requesting a refund of all items I did not receive, and calculated the cost of them without the banjo in the set, since I had now given up on my purchase being fulfilled. I expressed my gratefulness for his attempt to be helpful and expressed my frustration of being owed money for products I did not receive. I was assured by Barry I would receive my refund, and apologized for the bad experience. December, no refund and no items. This has been a very awful experience of customer service from what seemed to be a reliable store. I am still owed money, and don't appreciate being avoided when it's owed. I do not recommend that anybody supports this business in anyway, as they have proven to have no value to their costumers or honesty in their purchases.
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December 2021 by Alicia Mapp Nobley
Knowledgeable and friendly. Lots of banjos and accessories in stock.
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August 2021 by Mark Chamness
I ordered a banjo 6 days ago, but it still has not shipped. I called twice during open hours and no one answers the phone. I sent an email 3 days ago and no one has replied. Are they still in business?
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July 2021 by Mutt Slamford
Very good service. They get back to you promptly when you have questions and don’t leave you hanging like some other online stores do when it comes to customer service. Ordered on Sunday and my new instrument arrived by wednesday.
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May 2021 by John Daniecki
Great place to play a ton of instruments and a lovely family running the place. Suggested!
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April 2021 by Shawn Myers
Just got my gold tone orange blossom 150 shipping was fast and before they shipped it they called me on the phone and talked over the banjo with me I have never had anybody do that this will be the only place I shop thanks
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March 2021 by Scott Sansom
Ordered a Deering banjo on December 20, 2020 and after making two payments still have not received the banjo. At the time of ordering the banjo there was no mention of delays due to Covid-19 on the website. Now it is posted at the top of the website. After the money that has already been spent I feel we should be getting more updates on when the banjo should arrive.
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March 2021 by Melissa
Barry was kind and extremely helpful, thanks for the prompt response.
