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January 2024 by Lisa Lawson
Mr. Jerry Jones knows his stuff.
Honest, respectful, professional and personable.
I highly recommend.
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July 2023 by Marilyn Whitton
Mr. Jones came out and within 5 minutes told me what the problem was and fixed my washer. I would recommend him to anyone that has an appliance problem.
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April 2023 by Chad Carter
Very courteous, prompt, and excellent service. Highly recommended!
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March 2022 by dena parker
Would never use anyone else very professional
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March 2022 by Kimberley Myers
Have known Mr. Jones for years. He's serviced our family's machines for as long as I can remember. He can usually tell you over the phone if your machine is fixable without having to come out & charge you a service fee.
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March 2022 by Bridget Yazel
Mr. Jones is wonderful. He is very honest and reasonable. My father always used him when I was a kid and now I use him as an adult.
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July 2019 by Missy Neal Gurley
We love Mr. Jones! He has worked on our dishwasher, washer, dryer, & fridge. He is the best
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November 2018 by M C.
Made an appointment for 3:00 p.m. and they never showed up and failed to contact us (they had our number) to say they would be late or that they had to cancel the appointment. Absolutely TERRIBLE customer service as well as failure to demonstrate common courtesy.
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February 2014 by Trevvor C.
Mr. Jones of the eponymous appliance repair service is one of those customer service gems that you don't find or experience very often. The control panel on our oven died, and after I poked around at it, we decided to call in a pro, and friends recommended that Mr. Jones be the one we called. He made a house call ($50) to diagnose the situation, and found it to be irreparable. The parts were not available in stock (front-panel ovens are evidently enough of a rarity to prevent places from keeping the parts on hand) and would have to be special ordered. When the parts arrived and Mr. Jones returned to make the repair, he discovered that an additional part the dealer told him he needed to order was already included with the main piece. Rather than slipping that into our final bill, he took it back to try to return it, and he said the house call charge from the first visit would cover both times he came out. The oven works now (broke in the new control panel with a pizza!) and all thanks to some honest, excellent service from Mr. Jones.
