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July 2024 by Hunter Ames
Great experience! The ladies were nice and all went well!
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July 2024 by RC
Tucked away in a small spot, parking is a challenge. It has a drive thru area for dropping mail. Take note that traffic is directional, one way in, one way out. Check the times before you go, they do close early. There are two windows that are available so they can get slowed down by transactions taking a while (i.e passport applications etc). Most information is online so read up before visiting and pestering the clerks and holding up the line. Dropping off prepaid packages is easy, but you have to line up if you want a receipt. For passport applications, you have to set up an appointment online and they do have the ability to take your photos there.
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June 2024 by Oliver Spellman
Tried calling to see if their fingerprint people were there and no one answered. We're here now and have to wait until they return from lunch. What's the use in having a phone and no one answers. Now we have to wait an hour. There's 2 other offices that do fingerprints,1 doesn't work and the other is way out of the way.
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May 2024 by Cheryl LaBarre
Online days open at 0830. Sign on for days open at 0900. Fix this. I had to sit and wait 20 minutes to mail a package.
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April 2024 by Donald Albrets
I go to this location often and everyone is always polite to me and they take care of all my postal service needs.
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February 2024 by jared moorer
We recently had an appointment at the USPS Office in Vestavia, which we had conveniently scheduled online. However, our experience took an unexpected turn when a clerk called us to reschedule our appointment to an earlier time. Understanding the importance of the matter, my wife and I arranged to take time off work to accommodate the new timing as requested.Upon our arrival for the rescheduled appointment, we were surprised to find that the clerk who had initiated the rescheduling was on lunch break and not available to assist us. The other clerk present was unable to help with our needs and informed us that our only option was to reschedule again. While they offered apologies for the inconvenience, the situation resulted in a loss of our time and a lack of resolution to our original purpose for visiting.We hope this feedback highlights the importance of internal communication and scheduling coordination to ensure that such inconveniences can be avoided in the future, ensuring a smoother and more efficient experience for all customers.
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February 2024 by Sean Zerkle
Janice helped me with my passport renewal and was very helpful and went out of her way to accommodate my needs. You don’t find many people like her in today’s workforce.
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November 2023 by Joseph Dease
Somehow, these folks make me appreciate the speed and efficiency of the DMV. Every stereo-type that applies to government workers is exemplified by the staff at this location.
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August 2023 by Merrily Serota
Great service with a smile.
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August 2023 by Samantha Stanley
Janice was amazing
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August 2023 by MelyCar Ftello
No professionalism they were asked to intercept a package I made the request online. I talked to them that it is not easy at all and yet THEY DELIVERED IT TO THE HOME. The client committed a scam on me, how am I going to recover the money for the package that they delivered?
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August 2023 by Dana Mays
Contrary to the bad reviews, I had a great customer experience with a return of some shoes. My printer at home had stopped working, and I was out of packing tape. In short, I was grossly underprepared to make a return. Nevertheless, I came in hoping to buy a box and some tape to return these shoes. There was no line, and even though it was 4:30 pm (close to closing time), the people there were so gracious. They helped me with everything I needed and even gave me a box for FREE! Mattie, if you’re reading this, you’re the best. All in all folks, the ratings are bad bc no one who HAS a good experience takes the time to write it down.
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May 2023 by Lauren Peetz
Had a scheduled passport appointment last Friday. Showed up 10 mins early and was told the person left for the day. By the looks from these reviews it seems this has been a problem for YEARS NOW?? Why are they in business/allowed to continue setting up appointments? I will be submitting a complaint to USPS about this location specifically and encourage others to do the same.
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March 2023 by R Sims
I made my passport appointment with VH PO after the VH Library said they had a 2+ month wait, and then I read the reviews for this post office. Now I know why they have a wait at the VH Library and I was able to get an appointment at VH PO. Needless to say, I was not confident. Sure enough, 15 minutes before I was to leave work to take care of my passport they called to cancel likely due to weather. I will give them credit for actually calling to inform me and the postal worker was polite. 10 minutes later I headed to the Birmingham Public Library where they accept walk-ins. It was a GREAT experience. One of the staff at the front desk does it. I thought I was going to have to track down some room in the library. NOPE. By the way, I got there at 11:35 am and they were closing passport services due to weather at noon. The lady was VERY nice and I was in and out in 5 minutes. No line and no waiting and no hassle. If you are able, go to the Birmingham Public Library. GREAT SERVICE!!! Vestavia Hills post office 1 star as many of the reviews already point out. BPL 5 out of 5 stars. If I could give more I would. Hope this review helps someone.
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March 2023 by Tamara W
Went for my scheduled passport appointment and was told that the employee called out that morning. I’ve never experienced such unprofessionalism.
