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May 2023 by Ryan Douglason
Multiple horrible experiences along with others.
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May 2022 by Elisha C.
Bad customer service. Had a slow leak in a tire so we went back to this tire express even though we had paid $50 for a tire patch before and it was late Saturday evening. We pulled up to the bay and sat there 15mins without response from any employee. My husband starting hitting the horn to get some attention. At that point 1 guy came over and said" we closed at 5pm. Said Ok we didn't know. THEN a Caucasian employee ran out to our car screaming " so blowing that horn like a f***ing idiot! My husband snapped and asked who he's talking too then a heated argument ensued THEN THEY CALLED Vestavia Police on us! We 100% legit so the police said " go somewhere else since they treating y'all like that! NO SPENDING $$$ there again!
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January 2022 by Dana S.
Over the past 10 years, I have had the occasion to use this company approximately three or four times for towing purposes only and have found them to be: totally reliable and cost-effective. The employees have been very responsive customer service friendly and informative in every way possible. All the points I look for in a service oriented business HIGHLY RECOMMEND FOR TOWING NEEDS Major accident 2020/JAN 28. They handled my auto from accident site_ Until next date when I was more lucid.
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August 2021 by g johnson
I went in when they opened, greeted the dry resting face older woman at the front, told her my issue and she pointed to the younger lady. The younger lady came to my car, checked the tire, said the were short staffed and to call before I come for a plug. I went down the street to Vulcan Tires, greeted by a enthusiastic team and was helped. I still had t little wait but I rather wait for friendly customer service than wait on people that act like I'm not a customer and don't want my money.
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July 2021 by Pollyanna Robelen
We stopped here for gas. They were cheaper than the surrounding stations. I didn't go inside as there was nothing for sale. We didn't need any repairs, but I'd be sure to get a firm price in advance in light of all the negative reviews.
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August 2020 by eric napier
I highly recommend that you don't use this shop. I had to get my car towed across the street. When I went to pick it up they charged me over $200 for a 100 yard tow. I couldn't believe it but was told they'd keep my car if I didn't pay the full amount. So I pay the bill and go outside to get my car. There was dirt in the seat, dirt in the floor board, dirt and grease on the steering wheel and the door panel. I got out of the car and went inside to see what the hell happened. The girl came outside and looked at my car and said "we did not do that". I stood there five minutes respectfully disagreeing with her and trying to help her understand what terrible customer service they had. One of the managers came outside to help and told me the same thing, that there was no way they could have done that. I had just cleaned my car earlier in the week, there wasn't a spot on/in it before they touched it. It's so disappointing when you come across bad customer service like this. They simply take advantage of you. And they do not care if it bothers you.
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July 2020 by Amy S.
Be careful if you have an accident in Vestavia and have to use this company. Towing, storage, and access fees (as well as numerous additional fees) are very high. AND are not disclosed. My experience was so poor in dealing with this company that I will not even purchase gas at this establishment any more.
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December 2019 by Audie W.
Great service and good prices. Did not have tires I needed and wanted for my F 150 so the manager got in her car drove to another retailer and in 2 hours had 4 new tires at great price. Extremely friendly and knowledgeable. Will definitely use again.
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November 2019 by Jessica Marshman
The woman who answers the phone is extremely rude and clearly didn't want my business.
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August 2019 by Tonya C.
I have always had a great experience here. The employees take care of your needs and update you when needed. Up-front pricing is important to me and they will let me know what I can expect to pay!! Thank you!!
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May 2019 by Christa H.
Best auto shop in central Alabama! Fair prices and friendly service. Thanks, Roger & Staff for keeping me on the road safely!
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April 2019 by Cecelia Dozier
This happened March 27; 2019.
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August 2018 by Tyler S.
Went there to replace a factory spare tire on Wrangler. Purchased what I was told was the same tire as other 4. I was very clear that I wanted the same exact tire if I was going to purchase it. It was not. Same brand just not same model. Came back the very next day to return the tire (never used) and they would not refund me. Very rude and just walked away from me when I thought this would be a simple fix. Be aware that their warranty and return policies (even if their fault) are not the same as most tire stores. Very dissatisfied customer.
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August 2018 by Makayla Wood
Tire went flat on interstate. They were able to get us a new one for reasonably priced and FAST!
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August 2018 by Thomas McDaniel
Always friendly and helpful. I have my car maintained here and have for years.
