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November 2023 by Kelly Parson
We have not had a good experience with Don's Carpet One in Vestavia. We had carpet and laminate installed. First, we were given a really high quote. When we did our own research online, we found the carpet we wanted much cheaper so when we inquired about that, we were told they would give us a lower price (not quite what it was online though as there were so many service/install fees, they still made up for it. They advertised no labor fees on labor day yet there were thousands in fees on our quote). We were promised a speedy installation but then kept getting calls that there were delays from the manufacturer so it was pushed back again and again. The laminate was installed first and the installers were chain smokers so our house reeked of cigarette smoke when they were done. When carpet install day finally came, we noticed the padding was not the "best" padding. We were told when we were given the quote that we were quoted the best padding we could buy but we were given a step down from that. When we asked, they said they first gave us lots of shady answers but then admitted they didn't have the premium memory cloud padding in their warehouse. We didn't want to delay again so we went ahead with it but we weren't offered any discount or compensation since the wrong padding was installed. Then the installers left noticeable seams in the carpet and scraped up paint on several of our walls. We had to call to have the manager come take a look and then wait weeks to get it fixed. They were supposed to come fix one day and didn't show. I called and was told it was scheduled a different day (it wasn't). So they were supposed to come today but then the installer cancelled again.
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November 2023 by Ashley White
I love going to Don's to see Melanie. She is thoughtful and very well-versed in flooring and tile. She is always kind, welcoming, and personable. I recommend that anybody who needs assistance with flooring or tile, connect with her!
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October 2023 by Lamar Bagby
Kim handled our purchase. We used her 14 years ago and she was great then as she was now. The installation crew was excellent, efficient, and did a great job. It was easy for us as the purchase and installation was all handled at Don's Carpet One - no extra coordination issues. We would recommend this company to anyone.
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September 2023 by Will Hancock
Fernando was a marvelous and friendly installer. He did a great job and was a delight to have in my house.
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August 2023 by Lou Ellyn Bagwell
Kim at the Vestavia store helped my husband years back and just last weekend she came through again! My downstairs looks and smells brand new! Carpet on steps are awesome! Premium vinyl on floors in all three rooms match up to the flooring we installed upstairs! It’s like having a new house! I definitely want to recommend Kim at Dons carpet in Vestavia for all your flooring needs!
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August 2023 by Sharon Neill
We've used Don's Carpet and Flooring in Vestavia for several home projects and are always pleased and amazed at the excellent work they do. We've recommended them to many friends and family. Jessie is our go-to! He's very responsive when called or emailed and always follows up after an install to make sure we're happy. He recently helped us schedule a repair on our vinyl plank flooring and sent Alex out to do the job. Alex was very kind and professional and we couldn't have asked for a better experience. We're Don's customers for life!
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August 2023 by Sharon Jones
Did a wonderful job on a new home build with several rooms of carpet.We have been using Don's Carpet One for many years.Jesse Keith is our contact and is always easy to work with andtakes great pride in making his customers happy.
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August 2023 by K Jowers
Kim at the Vestavia store has helped us on three different occasions with the selection and installation of flooring. She is awesome to work with; friendly, knowledgeable and responsive. Highly recommend!
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August 2023 by Tim and Kelly Finch
We had a great experience with Don’s carpet. They were very professional and did an absolute amazing job. They took their time and did it right. You cannot see any seams where they pieced the carpets together. We would highly recommend them and use them again.
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July 2023 by Ann Perdue
Shout out to Kim Allgood @Dons Carpet in Vestavia. Thanks for your knowledge and experience in helping me make a great choice for my flooring selection. Thanks to Alex and his crew for a great installation process!
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July 2023 by Teresa Gaston
Our flooring expert Kim Allgood understood exactly what we were looking for and helped us select the perfect flooring. She assured us the flooring installer were the best in town and she was right. They were polite, knowledgeable, and mindful of our belongings. The crew was well organized and each knew what his job was and they finished in one day! So glad we chose Don's Carpet in Vestavia Hills.
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July 2023 by Frank Gonzalez
Don's Carpet did an excellent job from start to finish. Kim Allgood steered us in the right direction for our carpet selection based on our price point and the amount of traffic in that area. The installation was perfect. The installers were professional and made sure the area was clean before they left. We will use Don's Carpet for all our flooring needs.
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July 2023 by Richard Parrish
Top-notch experience from start to finish. Melanie was great in helping us select the perfect new flooring for our remodel, and the installers did a great job bringing our dream into reality. I recommend working with them if you need any new flooring. Our LPV is just what we needed for our busy house with all the kids and pets.
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July 2023 by Donna Wilson
Kim was excellent and helped me pick out the perfect carpet for our project. The installation team was professional and wasted no time in finishing the project. Very pleased with Don’s!
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June 2023 by Octavious Rogers
I had a horrible leak in my master bathroom which ended up requiring me to replace master shower and the closet that is on the level below it. The master shower was tiled floor to ceiling (including the ceiling). The tile I needed was discontinued from Italy - and NO TILE seemed to match. That is where Dons Carpet One Floor & Home in Vestavia came in. I worked with Jesse and HHI Construction to formulate a design plan that 1. Saved me from having to retile the entire bathroom and 2. Delivered a new look that my wife and I loved.***When they time came to install the tile it was a COMPLETE disaster - the installer they sent totally butchered the job and quit in the middle with no one knowing about it NOT even Don’s (It was so bad I thought I was being pranked - speechless and I was furious!!). However what happened afterwards is what oddly prompted me to give this five star review. When I called and vented my frustration to management (Jabin) he was very professional and accepted complete responsibility and displayed a rare sincerity in his effort to rectify the dilemma. I VERY RELUCTANTLY allowed them to fix what was damaged instead of pulling out, requesting a refund, and going elsewhere. They did so at a DEEP cost to them and no additional cost to myself. Jabin graciously explained this installer was newly hired and had done a few jobs and displayed competency and professionalism - but obviously Don’s and I were fooled. As a retired Sergeant Major in the Army (21years) I understand as a leader/manager sometimes bad things happen even with good intent - however their response and professionalism afterwards showed me the company’s true character. Dons Carpet One responded by accepting responsibility and fixing the issue in an expeditious manner. This is INTEGRITY - rare in our day - mistakes happen not often but they do happen. Don’s displayed how to respond with Integrity and Professionalism to uphold the company’s character and reputation. My master bath is today BEAUTIFUL and it was done in a timely manner with precision and skill. I recommend Don’s Carpet One for their selection and their availability of high end materials - BUT- most of all because they stick to their word, their craftsmanship, and products! Good men and women of integrity that work to place the customer first.
