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April 2024 by karyn stalcup
Incompetence at its finest. Was told my medication was on backorder for 5 months. It wasn’t. They had the wrong code in their computer system. (I had to find that out for them). Next their system won’t apply pharmaceutical savings plans. The CVS pharmacists (plural) blame it on a hack. When I assured them this was not accurate as the Pharmaceutical company had contacted them personally, I was verbally attacked by an obnoxious pharmacist. I then took my prescription to another pharmacy (not a CVS) and received my medication and discount in minutes! May I never have to step foot in there again.
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March 2024 by Jessica Dolly
Agree that I would give this place zero stars if I could. The pharmacy used to be amazing. Prescriptions were filled so quickly and staff was so nice. It’s gone majorly downhill in the past 3-6 months. I had a pharmacist almost overdose my 10 year old the other day and would have had I not inquired with our pediatrician. Furthermore, I was told one thing by one pharmacist about a medication and when I went back I was told something completely different and they will not honor the original commitment. I’ve used this place for over five years and will not spending another dime in here. Go elsewhere!
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March 2024 by Matt Kilgo
There wasn't an option for 0 stars. Pharmacy needs to clean house of current staff and start over. If it weren't for the convenience of the location, this place wouldn't survive.
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December 2023 by Erika
I used to love this CVS. The pharmacy team is different, they are curt and not personable. I have visited them several times to locate certain items that I had a coupon for, and they are always sold out. The only reason I haven’t moved pharmacies is because Walgreens is worse and this location is convenient for me.Steer clear of this location if you can.
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December 2023 by Andy Bernstein
Helpful and friendly staff
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December 2023 by Barbara Cunningham
This CVS provides excellent service. The employees are so friendly and helpful. Love shopping here.
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November 2023 by Victor Protasio
Always a frustrating experience at the pharmacy, doesn't feel like they really like serving us costumers.
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October 2023 by Larry P.
Nice service.. in a really good part of town. Not sure if the place is in Vestavia or Mountain Brook.
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August 2023 by Holly Mazer
I go to this cvs all the time and never have had a problem and this really isn’t a problem but just to rant- I bought a few items and when checking out the girl whose first two initials are Ab said all they had were small bags. Some customers are private and likes their items in bags. She gave me a bag and told me to carry the other item which could have fit in another small bag. I was a little pissed. Just saying. Picture included
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July 2023 by David White
50 ct vitamin D for $32.99? Seriously?I got it for $7.19 on Amazon! Next day delivery.Shame on you CVS! Fleecing the elderly is seriously not cool.
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April 2023 by Gavin Poole
been a customer here for a long time.... its now impossible to actually call and speak to a pharmacist, esp when they are taking 4 days to fill a prescription. when you do get someone on the phone they hang up, amazingly....
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January 2023 by Glynis Powanda
Stopped in to CVS this afternoon to pick up items and use my coupons. The cashier Airi rang me up usingmy CVS card. She said that the card didn’t have my coupons on it. She cancelled the sale and tried several time to get everything fixed. I live in CT and was visiting here and had the same problem at home!! They were never able to resolve it!! She FIXED it for me!!! What a great young woman she is. So kind and thoughtful!! You are lucky to have such a great employee!!!
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January 2023 by T P
Pharmacy customer service is always terrible. They are always rude ,unprofessional and monotone. Why are you discussing other customers private information so loudly and making fun of them when they walk away from the counter?!! UNREAL. I never have a bad experience at walgreens. To me all of them should be fired immediately.
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December 2022 by Tyler N.
Looked for an item that the clerk & I couldn't find. I left but she called for me as I got in the car & said she found it. Great service, Airi! Thank you.
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November 2022 by Kyle Mitchell
Couldn’t even help my mother look for her car keys for over two hours. It took me a mechanic 10 minutes to drive from my job use a lockout kit break into her car. To only walk in later on in the day to a employee making a joke to another employee about the whole situation. Shame on you cvs and employees at this location it makes me sick. Customer service is non existent at the place. I’m just appalled by what I just heard and how the situation as a whole was handled.