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December 2023 by Rich V.
First off, I called this dealership three days ago, and no one has called me back. I just called the dealership a second time. When I did get somebody in service, named Erik, I couldn't understand much of what he said because he was mumbling. Erik was pretty short with me telling me that the repair service I want done, can't be done. This is not true, because I have other repair shops that can do the repair, but they can't do it for a month or so. When I suggested he might speak with a mechanic to confirm, he again was pretty short with me, telling me it can't be done.
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November 2023 by Ashley H.
My recent experience with Cadillac of B'ham was less than pleasant to say the least. (Day 1) Initially, I took my vehicle in for a tire issue. After sitting and waiting the service tech (Eric) told me "We can't find anything wrong but you did need some air in the tire"! I said, there's an issue if the air pressure keeps decreasing, I put air in the tire the day before. He stated, "we have done every test and can't find a leak", I left. (Day 2) the next morning the tire was down again. I called Eric on my way to work. He said, "bring it back in". I asked if someone could pick it up. He replied, No, hold on. He came back and stated, "I have a car but I must have it back today". I said, ok! Once I arrived, Prince took my insurance, driver's license and credit card information. The outside of the loaner car was dirty, but I didn't say anything because I had to get back to work. Later, I received a video, a pic and screen shot via text, then a phone call. Eric said, "did you get my text", at that time I hadn't". "You have a pin hole in the side wall of the tire and will need to replace ". I told him to go ahead and complete the job. I later received a text; your vehicle is ready. I responded, ok. After work and an emergency, I took the loaner car back and the dealership was closed (5:30) although the website states 6:00 p.m. (Day 3) The next morning, I called Eric, and said "I will bring the vehicle back during my break". On the way to COB, I stopped and put $20.00 worth of gas in the car before return. I arrived at the dealership and Prince asked for the keys. I gave them to him as I proceeded to go to the cashier's office. As I was paying for the new replacement tire Prince walked in the cashier's office and stated "Either you can go put some more gas in the car or you owe $25.00 because it was full when you got it". I said, "no it wasn't, I took a picture of the gauge before I drove off". Now I'm pressed for time because I have to get back to work. He repeated himself. I replied, "I don't have time to go get more gas". Prince said, "you have to pay the $25.00 extra". I asked to speak with the manager, a guy walked up and stood in front of me without introducing himself. As I recall he wasn't wearing any identifying information. I asked, "are you the manager" and he responded, Yes! I explained to him the issue I had and his response, "have you ever rented a car before"? I said, Yes, however I spent $400.00 on a new tire". His hesitantly reply "I will pay the $25.00 for you" and if you can live with it so can I". I walked back into the cashier's office then returned. I asked the guy, "is your name Mr. Semen"? He said, "yes"! I said, "so that's it"? He said, "Yes" and I left. Due to this experience of lackadaisical and negligent behavior stemming from my initial visit is questionable and makes me reconsider if I will return for ANY purchase or service needs. Suppose after leaving on day 1, the tire blew out or caused an accident. Trust is a major factor I don't take lightly. My family has traded with your company through generational purchases and services and have always had great experiences and things to say, but since Mr. Ivy God REST HIS SOUL transferred the business the culture has tremendously declined and become discerning. The subpar, nonchalant and unprofessionalism isn't the elite standards I am a custom or familiar with as it relates to Cadillac of B'ham. I spent three days driving back and forth to Hoover using my personal gas twice and you want me to pay an additional $25.00 for some gas. There is no way I used $45.00 worth of gas in one day. Its NOT the amount for the gas it's the PRINCIPLE of it all, not to mention there was no discounts offered for the inconvenience caused.
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November 2023 by Evan Nieters
The works these guys are putting out is incredible. I am so picky and particular about my car and they did a very good repair on my Alfa Romeo. Big shoutout to Carlos in the paint department for being able to match such a tricky color. Huge shoutout to Shaun for getting me in quick, keeping me updated through the whole repair, and overall showing amazing customer service. I could not be happier with my repair and my overall experience. If you’re thinking about having work done don’t hesitate. These folks are very professional and very easy to work with. Thank you again guys!Service: Painting
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October 2023 by Carol Ham-Campbell
The collision department got me rolling again with no problems. Shaun was very professional and knowledgeable of his job. He explained everything that needed to be done to my truck. I was very pleased with the work and the final outcome. My SUV doesn’t look like it’s been rear ended at all.Services: Painting
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February 2023 by David Byrd
I have used this body repair center for three vehicles. Each time, Amy (up front) kept me informed throughout the process. She's very knowledgeable and does her best to make sure you kept in the loop.The body team are great. Their work is beautiful. You can tell they take pride in what they do.I have recommended their service to others. The work is excellent and the communication through out is outstanding.Service: Body & Trim
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February 2023 by Hayden Fanning
The Collision center helped me in a timely manner I couldn’t be more pleased!
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October 2022 by Julie V.
I had a wonderful experience at this dealership! I will say, it was literally the best, and I've visited 4 cadillac dealers in 3 different states! I came in for an oil change, was greeted promptly by Eric. He got me set up and guided me to the waiting area. I immediately found the beverage and snack station, I was super surprised and very pleased by the extra detail. The waiting room was clean and had 3 tvs with very comfortable chairs. All sales/service representatives were extremely friendly and went out of their way to make sure we were comfortable. The oil change took right at an hour as promised so that was nice. Lastly, I recommend booking appts online, it was so easy and they even sent reminder emails and called to remind. Great experience!
