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July 2023 by Brandy H.
I went with my friend to have his dog's ear examined. The dog was miserable and shaking her head and whining. They were incredibly helpful and also understanding when we showed up 30 minutes late. My friends' dog was incredibly comfortable (save for the pain she was having in her ear) and I felt as if the team truly cared for her well being because they were behaving so lovingly towards her. This vet is over 30 minutes from my home; and now I am going to bring MY three dogs to see this vet at Britt Animal Hospital because of the positive attitude of the staff. They were incredibly caring about how poorly my friends dog was feeling. The doctor's and veterinary assistant's compassion and "bedside manner" is TOP NOTCH!
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November 2022 by W F.
I have used Britt Animal Hospital for a few years but things went down hill after Dr Britt retired and the other Dr Britt got bought out by Southern Veterinary Partners. I picked up my animals after boarding them and my cat had 7 mats all in her fur. They didnt say a word to me about anything that was bad about my animals and they only reason I knew before leaving is I got my cat out and she was covered in down to the skin, SEVEN mats. I was VERY upset. I had contacted the vet office 5 times while I was on vacation to see how my animals were doing and no one mentioned mats on my cat or anything about them. They said my animals were doing good. When I asked about the mats and why they didnt care to take good care of my cat while she was boarded, they said there was a fee and I said well you should of told me when I called the 5 times and I would of paid the fee. They charged 2.00 to give my dog Zyrtec but couldnt do regular brushing of my rescue long haired cat while she was boarded so that she didnt have mats. I told them that if they didnt care that my cat was in pain with 7 mats that were down to skin that they didnt care about animals. They also talked oddly about my dog that was also board at the same time my cat was boarded and he is also a rescue, not socializing and that my dog kept to himself like it offended them. When I talked to the hospital manager Daphne Orr and Dr Shae HIcks neither cared at all about the fact that my cat was covered in 7 mats. So I stood there with my sweet cat covered in mats in front of Dr Hicks with her blank, no care look on her face while she proceeded to tell me that they couldnt even go back and check on the animals while they animals were boarded and that they hospital staff werent perfect and that she had seen worst animals clinics. Like what the crap. I told her I could tell she didnt care for animals and she showed no concern at all. I told them that they needed to mat their hair to the roots and be put in a cage and no one care that they were in pain and see how it made them feel. It was truly, honestly horrible. Ever since a lot of people quit and Dr Britt retired and other Dr Brill only works 2 days a week no one cares about animals there. I will never take my animals to this vet clinic again. They also charged 1200.00 and no refund for the neglectful care, last year the same exact time of year and days the charge was only 720.00. I am filing a complaint with the Veterinary board of Alabama for the neglectful care of my animals. I took pictures and pictures never lie.
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June 2022 by Madison Mann
Dr. Nolan and the rest of the staff were amazing! My dog has never had a more complete physical done and he was so knowledgeable and kind. The tech was so sweet and loving towards my big boy, especially since many other vets i’ve been to act as if dealing with a mastiff is too much or too messy. Would recommend this place to anyone!!
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October 2021 by Erla McMillan
Everyone was so great to my Lab, Lola. Very patient and they know what they’re talking about. I loved our experience there. Thank you all so much! Especially for being open on a Saturday and having such great attitudes
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September 2021 by Kristen Metty
Thank you Dr Nolan & staff. The knowledge & expertise at Britt is top notch. We’re so thankful we decided to bring our pups here.
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August 2021 by Lana H.
Every time I give them a call the person on the other end is always so helpful. It's so nice to know when I'm in need of anything the nurse on the other end is willing to help. Alyssa was so caring and helpful, the hospitality is unmatched here.
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August 2021 by Patricia Burns Ehrler
Staff was nice and caring. Took care of my dog and spent time explaining how to give meds. Good experience!
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June 2020 by Meghan Elmore
Dr. Nolan and his staff have been fabulous to our two dogs Willy and Peaches and are always extremely helpful and nice. They keep our dogs happy and healthy and have been comforting at the most stressful of times. He takes the time to explain everything in full detail so that there are no questions that go unanswered. I highly recommend Britt Animal Hospital.
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April 2020 by Lisa Stewart Coleman
On behalf of our sweet Bart, who left us a week ago to play fetch with his Creator, I would like to say thank you to the best Vet team ever! Bart’s primary doc, Dr. Rob, has taken excellent care of Bart since he was a puppy, and whenever he was unavailable, I could always count on any of the other staff members to step in. Dr. Nolan and Dr. Josh were both on board with Dr. Rob during Bart’s final days, and when Bart made the decision to run to greener pastures, Dr. Josh stood compassionately by his side (and ours) as we said “see you later” to our very best friend. We are fur-ever grateful to our Britt Family for everything they do for us and for our four-legged family members.
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February 2020 by Amanda Miller Cash
This clinic has taken excellent care of our family's dogs for more than 20 years. From puppies to crossing the rainbow bridge, the entire staff at Britt has always shown the best interest for our pets' care.
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October 2019 by Lindsey Herron
Great place to take your pet for excellent vet care. Staff is wonderful and caring.
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August 2018 by Esther Young Morrison
The very BEST VET!!! Dr Randy spayed our baby Chihuahua. He called after the procedure to give us a complete update to ease our nerves
