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November 2023 by Kayla Lewis
Westly N. Was very helpful and kind. I will be letting people know he is the one to come to for a vehicle. And Chris was also very helpful I am so glad I came here for my car.
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November 2023 by Derek M.
Had a hard time getting a new vehicle loan. The team at Muscle Shoals was able to get me into a safe and reliable van for my family of 6. Was able to point out some issues with the vehicle post purchase and Wes (general manager) and Chris our salesman were thorough and got the work done on the vehicle.
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November 2023 by Derek McL
Just purchased a house with my wife and credit inquiries made it impossible to get a vehicle loan. Met up with the team at Muscle Shoals and they found a great and safe vehicle for my family of six. Not only did they find me a quality vehicle, they took care of an unexpected thermostat issue few days after closing. Chris was great at getting us approved in a timely manner and help our kids find a place to relax while we went through the process. The General Manager Wes was a true professional and man of his word. This team was reliable and the respect my family and I were shown was great!
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November 2023 by Wesley Bailey
Highly recommend purchasing your first vehicle from here super friendly staff. The process is quick and easy. 5 stars to Jason who helped me through the process
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November 2023 by Tiffaney Hopkins
The establishment and vehicles are infested with Roaches, yes you read that correctly. When asked to resolve the issue via their own policy of customer satisfaction. They told my spouse that there was nothing they could do.They opted to use roach bombs which causes damage to the interior of the vehicle. I should not have to act a fool to get you to do your job! According to your own, they’re racist and sexist and I will be calling corporate. If I could give y’all one star I would
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November 2023 by Taryn Cristobal
I had a great experience I had a appointment at 12:45 and showed up at 11:00 and they got me right in everyone was very respectful and understanding I went in looking at a truck and unfortunately couldn’t afford it but they made sure I left in a car that was just as good and starting out in the adult world with no credit is hard they we’re understanding and assured that wouldn’t be a problem I will definitely be using car mart again I gotta give a big thank you to Wesley Nadia the general manager and a car mart associate unfortunately I can’t remember his name overall my experience was amazing!!
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September 2023 by Miracle Burney
Was showed only 1car that i was pre approved for a 2015 Chevrolet cruze straight shift( fyi i was currently drivin a stick so i do know how to drive one)i told them that was something wrong with it because i couldn't shift it didn't want to take the gears and grinded each time in 4th gear even had the guy come drive it with me in the passenger seat so i could show him he says yes it's probably low on fluids i will have them check it so I assumed they did i even asked if they did and was told yes its good to go so they sold me a car that tore up on me about 5 miles down the road that I barely got drove back to the car lot to return it not because i didnt love the car because they sold me a lemon this was aTuesday and I asked for my down payment back because at this point I don't want to do business with them at all I chose carmart because of their core values and the fact that it was a 7 day if I wasn't satisfied with the car I could exchange it for something of equal or lesser value so I was told to come back Thursday so they could find me another car from another carmart lot witch they were not alowed to do because it says so on their website but led me to believe since he was store manager he could and it would be a cheeper car so left with no car and no refund so I hear nothing from them so I return on Thursday and again asked for my down payment back and was told no so now I feel like I have no choice but to take the yet again only vehicle witch was 2007 ford taurus witch is only worth at most 3500 for pretty much the same price as the first car just because i was not leaving with no money and no car due to no fault of my own so i do not recomend tgem cause the screwed me
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September 2023 by CATELYN PHILLIPS
I went in looking for a car because the one I had wasn't very dependable anymore and Wesley and one of the other employees was so patient with me and explained everything to me and made my car purchase a breeze. If anyone knows me I have bad anxiety wondering if something wouldn't work out but they made the experience great and helped me get the car I was looking at. New owner of a 2014 Ford fusion titanium.
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September 2023 by De Gorsuch
We have been trying to get a car for a few weeks and have been turned down at the last minute. We came here and was able to not only get the car we wanted but also with the payments we needed. Wesley and Jason were amazing and went out of their way to help us. I couldn't have asked for anything more.
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August 2023 by Morgan Crenshaw
Absolutely WONDERFUL experience! This is the second vehicle I have bought through car mart. Staff was very friendly and helpful. Quickest and easiest car buying experience. Jason Craft was the best representative we have ever had the pleasure of working with. HIGHLY RECOMMEND!!
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August 2023 by Felicia Holland
This is the worst Car Mart around. Don’t go do your business with them bc they will not help you or they will promise you a car and have you waiting for them to call you back or they want call and tell you anything at all. I recommend Car Mart in Florence. They will help you and I had no problem like in Tuscumbia. Car Mart of Tuscumbia you need to get rid of Jennifer Goode and the Sales person Jason!
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July 2023 by Joel Whittaker
Good people and definitely recommend if you on a hunt for a good car with a good price.seen a car I’ve grown attached to since the day I seen it and needless to say I’m impressed with its overall performance and you don’t have to spend as much time as you usually would at most car lots
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July 2023 by Salaam N.
Car-Mart cars are 100% trash the customer service is even more trash and all you going to get is lies and them giving you the runaround
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June 2023 by Kimberly Standfield
Worked with my down payment, and got me in a car within my payment range. Explained every step very well and provided amazing customer service! I was a difficult case and Jason and Wesley worked very hard to get me into a car I absolutely love! I highly recommend them!
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June 2023 by Jodi Knight
The only reason I went to them was because they had the exact vehicle I wanted. I'm a single mother with disabled children so a dependable car is a must. I was so happy to get my car and the monthly payments weren't too bad. But then the car started having issues they sent it for a diagnostic it came back something wrong with the transmission they sent it to a mechanic would not tell me what mechanic the woman at Car-Mart was very rude and argumentative, I've never had someone speak to me the way that woman did, especially someone trying to do business with me. They had my car for a week and every time I called they did not have an update, I was called to come get my car and was told that there was absolutely nothing wrong with it. I asked to see paperwork from the mechanic showing that there was nothing wrong with it and I was told that there was no paperwork because they didn't charge them for anything because there wasn't anything wrong with the car. A few days later while I was in Birmingham taking my child to children's hospital the transmission light came. I ended up having to swap out the vehicle I wanted for one that did not have all the nice upgrades, had more miles on it, the radios Bluetooth doesn't work, the back up camera is messed up, and it is the same price as the nice one that I was paying for and wanted originally. Later I found out that the mechanic had to replace a sensor in the car that I wanted. My experience with carmart has been a very bad one. I have been treated and spoken to horribly. I have been lied to, and now I'm stuck paying for a vehicle that I do not like at all. I really liked this place and the people seemed very friendly and helpful until all the shady stuff started. I would not recommend it to any of my friends to go here.
