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November 2023 by Robert Holland
I went to the 15th Street location with an emergency. Apple was going to delete all of my information on my old phone, which had all of my kids pictures since the day he was born (6 years worth of pictures) including the birth video which my wife doesn’t have. They took my phone put it on priority and was able to fix it so that I could get all of my photos on to my new phone. Huge shout out to Kevin and Corey. Y’all are awesome!
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November 2023 by patrick hennessy
this place sucks. i dropped off my xbox one to get checked and they said they would call me back when it was ready. fast forward one week later i got no call, therefore i called them about it and they apologized and said they will look at it. fast forward another 4 DAYS NOTHING. I went in and literally just asked for my xbox back. They never even looked at it for almost 2 weeks.
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November 2023 by Beverly Green
Ph is almost perfect sim card needs to ve picked up was not placed in ph! No fault of store once I Pic it up i believe I will wait for upgrade!!
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September 2023 by Karl H.
The service was totally unacceptable!brought my tablet in for repair stating my touch screen wasn't working. came back after being texted that it was ready. walked in the door and requested my tablet. good thing I checked it right there, it still didn't work. was told that the person who performed that work was not in and they would re-look at. after 3+ weeks of waiting (btw I texted the number that texted me about being ready) I was able to get to the store and, oh we can't fix it! What a sorry excuse.
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September 2023 by Sonja Minor
Took my phone to get the front screen fixed and replace the battery (because I used a uBreakiFix in Birmingham and was given excellent service). At this location, I paid $351 and came back approximately two hours later, the Tech broke the back on my phone, and my battery is still going dead! I filed a complaint and was told they had to order a back for my Galaxy S22 but they will replace it for free. That's fine, but why is my battery still going dead? I knew something was going to go wrong when I asked for an itemized printout of the work to be performed (for the insurance company), and the Tech said we're not authorized to give that out.
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September 2023 by Gem Blak
Terrible business practices. I took them my phone on a Wednesday to get the screen fixed. He told me they will be there until 7pm. I came back at 6:15 and the doors were locked. There was another customer outside that said he had been there for 20 minutes. What makes it worse is that I live in North Carolina and had to drive back home that night to catch a plane the next day. Needless to say this place absolutely ruined my time. I'm 11hrs away from home and now this place has closed early with my phone inside and they clearly told me they would be there. That gave me no option but to return to Verizon and buy a whole new phone because I can NOT drive 11 hours without a way to communicate. Then to add insult to injury when i made a report to the store nobody responded. NOBODY. Also it took my a few weeks to get back to Alabama to retrieve my phone. This was the worse experience ever. Take your phone to best buy or a different place. This place is horrible and does NOT take accountability for their actions nor do they care how they negatively effect a person's life. Now I'm stuck paying for a phone I did NOT need all because of their negligence and their indifference when handling people's property
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July 2023 by ashlyn kruse
Val at ubreakifix on 15th street deserves a raise!!! She was very busy and in the store by herself, but she was still so kind and helpful. She even put my screen protector on for me. I really appreciate her!!!
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June 2023 by Joe Buchanan
Fast, Efficient, Quality. Polite Staff. Got my phone screen fixed in about 90 minutes. Great job!
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May 2023 by Laura Whiting
There's a wait of several (4-5) weeks to get my laptop battery replaced, but I feel confident they'll do a good job. Price is fairly high, but not completely unreasonable. Good place if you need their services, and I'm not aware of any similar places in Tuscaloosa. Maybe Best Buy?
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May 2023 by Bill Kegg
The staff was great. Screen repair same day as drop off. Explanation of what needed to be done was complete and estimate of repair was just as quoted. Great job - good place to get your iPhone repaired.
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May 2023 by Carolyn Childers
I went in last Thursday the 4th of May because I couldn't get my laptop to come on. I had explained this problem to others and they said I needed a new one. I walked in and a young lady came out named Val. She asked what was the problem and I explained. She turned it off and back on. Needless to say I tried that or so I thought . When she cut it back on it worked . Val was the best!!! Thank you!!! Excellent job done!!!
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May 2023 by Shelby Briggs
I went in to get my shattered phone back fixed and they gave me an eta, I came around that time and they had closed a couple of hours early. The next day, I picked it up and it broke again within hours of me getting it(I barely used it in that time. It sat on my bed charging). I got it fixed AGAIN(granted, they did it for free the second time) and my main camera had a weird fog look over it, obscuring pictures, and it broke within days again. The costumer service was alright, but not the best, and I will not be going there again.
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March 2023 by Ashtyn Depasquale
Absolutely amazing. Had my phone fixed so quick when I thought it was broken for good. The girl at the front desk made my time there too. She was awesome. Definitely going back here.
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March 2023 by Elytherial Luna
Pleasant staff. Honest about costs... suggesting cheaper alternatives. Trustworthy. I'm more likely to take my tech problems to uBreakiFix in Tuscaloosa.
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March 2023 by Noah Tibbetts
Very good customer service as well as fair and quality products and prices
