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“Very professional will explain everything he’s doing to your car. very knowledgeable with automobiles and. very dependent will definitely use them again or recommend him to anyone”
“I am a professional busy working mom. I have been with ATT over 20 years. Today I worked with two experienced professional sales representatives in the store. Store Assistant Manager Lanería and Sales Representative Cherry! They are incredible and please allow me to give them more applause for their help and education.”
“Hey TJ was awesome located on 69s. I went in wanting to pay my phone off to switch services and ended up leaving with a new phone and internet service. He was very patient with me and very question I had he answered in a very timely manner. He made me feel like a valued customer.”
“I read the reviews for all the Verizon stores in Tuscaloosa and chose this one hands down because of what I read. Keeley is brilliant and I appreciate everything she did I help me upgrade my iPhone 13 to the 15. I’ve been a Verizon customer for years and have nothing but good things to say about my experience. Keeley is a strong advocate for the company, which I appreciate, but her customer service skills are top in the game. I hope she has a long career with you guys and she is recognized and rewarded for her knowledge of the products and services, but above all her willingness to meet people where they are. Kudos, Keeley, I hope that’s how your name is spelled. Well done!”
“I wanted to find out if something could be done to improve the performance of my phone. The man I spoke with explained that I only have 16 mg on my phone and the phones nowadays have 128 mg. There was nothing to do but buy a new phone when I could afford one.”
“DJ, kelton and each of the other staff that were in the store on this particular day were absolutely amazing to me. I'm not very tech savvy and I'm an older person and they took their time to explain everything to me they did not try to just upsell or anything like that they did everything necessary to help me resolve every issue I had. Honestly I will not go to another Metro location other than this one because I really enjoyed the personal relationship that they took the time to established with me. I felt like I was part of the family and I had made some very good friends by the time I left there I could not be more appreciative to all of you each and every one of you were wonderful.”
“I had a wonderful experience upgrading my phone at this location today (5/10/24)! Whitley immediately greeted me, and ensured that I got the best deal on a new iPhone that suited my personal needs and style. Whitley was by far the best At&T representative I’ve encountered yet at this company. Whitley went above and beyond to make my experience at AT&T a positive one, and I know that I am not an exception here because I witnessed her provide this same level of enthusiasm and professionalism for every customer that walked into the store during my visit. Whitley is the real MVP at this location, and is the reason for my iPhone purchase/upgrade today. Thanks for all of your help! ☺️
- a grateful new iPhone customer ??”
“Chaka was amazing!!!!!! Give her a raise. I came in very upset dealing with customer service all morning 4 hours cause they couldn’t get my phone active. She did the dang thing. Thank you !!!”
“I came to this location a few weeks ago. I had spent the day trying to establish a business account. All the other companies could not service my office address or did not have a staff member able to assist with business accounts. It was very frustrating. When I called this T-Mobile location, I spoke with Daniel. He was super knowledgeable and helpful. Alexis in the store helped establish business internet for me and made the process super easy to setup and understand. I am extremely happy with the service and thankful for the staff. Definitely recommend T-Mobile and this location in particular.”
“Tuscaloosa wireless is the best place to get your phone fixed. I broke my iPhone 10 and they were able to fix the screen on my phone within an hour. They were also so generous that they took the extra step to put a screen saver on my phone because they I told them how I drop my phone a lot. They gave me a discount on a really good case and they called me a few days later and checked on me to see how my phone was and that it was still working. They also fix the charging ports and sell batteries so if you have any issue I highly recommend coming here to get it fix!!”
“I don't normally write reviews but had to do one today. I went in to get a number removed off a plan that is no longer used and move mine over to it. Sadie was very polite and easy to talk to she got it switched over and went to review the new price and it was way to high. She contacted customer support chat and kept me informed the whole process and got it straightened out. Amazing customer service so polite and friendly. Thanks again Sadie for your help ?”
“Nice and clean place, the staff are very helpful and professional. They are giving away some stuff for free for back to school event. So better to go and register your name :)”
“Initially I left a very bad review, however since that time the owner of the store has rectified the situation. Josiah (the owner) & Rosi (the store rep.) went above and beyond to make my experience with Metro PCS and their store a fantastic one. They really did take care of me and were very professional. I really appreciate them making a bad situation way better than it was... Great job guys! I highly recommend this store, be sure to ask for Rosi... she's a pro!”
“Me and my boyfriend came in today and got work done and it only took them an hour and their work is great he loves it! Good pricing too and great customer service, Thank yall for the work we will definitely be back!”
“They helped my daughter with her iPhone issue. They were really nice and compassionate to her needs. We had to travel 1hr and 15min to get there due to construction, but it was near closing time, we left with smiles on our faces. Thanks, Best Buy!”
“If you had a bad experience previously give them another shot. I was of the impression there is fresh management now present. We wished to acquire internet and our repsentative was well informed and knowledgeable. We where in and out in less than 30 minutes with everything we needed and most definitely will return to this location if there is any need.”
“Our daughter is away at college and her phone died, and she needed a new one Right away. We are out of state and not able to help her. We called Customer service and had her added to our account so she could go into the store to get a new phone. This was very stressful for us and our daughter. An amazing employee Chandler helped our daughter and talked on the phone to us to help us find the best phone for her.. He was so polite to us and helped our daughter get everything solved and her new phone up and running within about an hour. We were very impressed by his kind Customer service he showed us. We were very impressed. We hope you recognize him.”
10AM - 7PM
730 15th St E, Tuscaloosa
Mobile Phones
“My review is no referenced to the store or staff. I got the wireless and I was told I had thirty days to return no charge. Returned it well before the 30 days and was still charged by Verizon even though they said the records showed I returned in time. I paid the extortion fee of 40 dollars just because I got sick of the horrible customer service. Beware if you try the wireless and they tell you the same thing they told me and the commercials. Just made me happy I stuck with my current provider - I changed my rating for the store the staff did nothing wrong. Verizon Corporate took my money they made the commercials they saw in their records I turned it in on time yet I had to pay. Your staff did their job correctly.”
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“They fixed my back glass and charging port 2 months ago. And I had a problem with back glass and went to other store. She helped me too. They are both good and helpful.”