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September 2023 by HeyItsJas
I experienced poor customer service at this place despite the high reviews. It is likely that the color of my skin influenced the lack of customer satisfaction and respect received. I do not plan to return to this place due to the lack of greetings, the manager forgetting about me, and the rude and impolite behavior of the woman at the front desk. I was not provided with an estimate for the papers at the given time I was told it was going to be ready and was told to come back the next day, even though I was initially told it would only take five minutes.I was really surprised because I had a positive attitude and didn't respond to any negative energy I received. I won't be coming back to a company that doesn't treat all customers equally, regardless of their race or ethnicity. Money is money, and everyone should be treated fairly.I do not view this company favorably and believe that they do not treat individuals with human decency, especially if they are brown or female.
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September 2023 by Phyllis Williams
I can't say enough about Landmark Collision Center, the work they preform on my vehicle was awesome. I will recommend Landmark to everyone. Great job to all the employees at Landmark Collision Center. Thank you!!!
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August 2023 by Danielle Rogers
We can't say enough about how wonderful Landmark Collision Center is to work with. We live in CA and our daughter is a student at University of Alabama. Unfortunately, she has had two incidences where her car has needed repair. Being so far away, and not familiar with the area, we trusted reviews and went with Landmark to repair her new car. They were so wonderful to her and had great communication with us here in CA. Knowing her car was in good hands, and so kind every time we called or she went in. Hoping we don't need them again, but so appreciative of all that they did for us- the car looks amazing and their kindness even more appreciated- thank you!
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July 2023 by James Mills Jr
Never like to have body work done but Landmark is definately the best. Shane always takes great care of us. Highly recommend them.
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June 2023 by katie pedini
I recently had the pleasure of using Landmark Collision Center in Tuscaloosa, Alabama, and I am extremely impressed with the level of service and the quality of repairs I received. From start to finish, my experience with Landmark Collision Center was exceptional.First and foremost, the staff at Landmark Collision Center were professional, friendly, and knowledgeable. They took the time to listen to my concerns and thoroughly explain the repair process. They made me feel at ease and confident that my vehicle was in good hands.The repair work done on my car was outstanding. In addition, Landmark Collision Center provided excellent customer service throughout the entire process. They kept me updated on the progress of my vehicle and promptly answered any questions I had.The facility itself was clean, organized, and well-maintained. Overall, I highly recommend Landmark Collision Center in Tuscaloosa, Alabama, for any auto body repair needs. Their exceptional service, skilled technicians, and commitment to customer satisfaction set them apart from other collision centers. If you're looking for a trustworthy and reliable place to get your vehicle repaired, look no further than Landmark Collision Center. They exceeded my expectations in every aspect, and I will definitely be returning if I ever need their services again.A big thank you to the team at Landmark Collision Center for a job well done!
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June 2023 by Ashley Dawley
I have been using Shane and his team for 24 years - ever since I was able to drive. My family doesn’t use anyone else! I’ve driven from Memphis, Austin, TX and Atlanta to have him fix my cars. I drive a Porsche and he’s the only person I trust to do a great job at a great price and he truly makes you feel like family. I’m not sure who owns this place but Shane needs a raise (and no he didn’t pay me to say that!). He will treat you right and check in to make sure you are happy. I can’t recommend him and his team enough - they are worth the wait to get you in, I promise you won’t be disappointed! Thanks Shane for always taking care of me and my family!Service: Body & Trim
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June 2023 by Vawn Ley
Derek was extremely helpful and kind. He explained the process to me and set realistic expectations. Although I had minor work done, it was done professionally and timely. I highly recommend this shop for your repairs.
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May 2023 by Bobby Hudson
I tried to use Landmark. I had to wait over 2 months for an appointment. A simple replacement of a rear bumper on a Chevy Silverado. A small amount of touch up on the paint near the bumper. Original estimate was 3 days. I dropped the truck off and was told it may be 7 business days or longer. Checked the following day to see what damage had been discovered, only to find out no work had been done is spite of our long awaited appointment. The staff at the desk were curt at best, and rude at worst. My truck, and my dollars, will go somewhere else.
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May 2023 by Joan Ren
When traveling from Raleigh NC to Tuscaloosa, I went over a stationary object in the middle of left lane on Highway 20. The car was towed to Landmark Collision Center. I talked to Derick on the phone and he assured me that they will take care of my car and will try to fix it in a timely manner. I got frequent text messages from them informing me of the repair status. Once the car was ready, we drove to Tuscaloosa to pick it up. Upon pickup we realized the license plate was missing. Derick was so instrumental in trying to find the license plate which was removed at the insurance carport. He arranged for the delivery of the plate. He stayed late at work waiting for the delivery that did not happen and then showed up early to work not to miss an early delivery which finally happened. He wanted us to be able to get back on the road to NC safe and sound. And we made it home thanks to Landmark Collision Center and Derick.Services: Steering & suspension repair
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April 2023 by scherlynne burns
It's a great place to take your car. I wouldn't take my car anywhere else. I've been dealing with this company for years. I wouldn't go anywhere else. Thanks Shane for all the hard work that you do every time I bring my car .Service: General repairs & maintenance
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April 2023 by Lori Bullock
THANK YOU SO MUCH!!!Landmark Collision Center went ABOVE AND BEYOND for me, the kind of customer service that is so rare in Tuscaloosa.USE THIS COMPANY IF YOU CAN!Within the span of 30 minutes I walked in, they looked at my car, gave me an estimate, and then, further blowing all my expectations of what would be done for me out of the water - they secured my bumper, fixed my license plate, and ran codes on the engine light that came on after the accident to ensure I would be safe on my 10 hour drive home.Service: General repairs & maintenance
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April 2023 by Jenna Jenkins
This has been the most positive experience I’ve ever had at a body shop. The manager helped me with my issue within 15 minutes at no cost. The staff was friendly, concerned with what they could do to help, and made it their responsibility to do their jobs. I am so impressed and would recommend this place to anyone who needs a repair.
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March 2023 by Deartrus Goodmon
Shayne was a great help and great work was done on my vehicle and he was a great help & it was done in a very timely manner. Shayne was great! I will attach pictures tomorrow in better light!Service: Body & Trim
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February 2023 by Mandy Hughey
Excellent!! I would never use anyone else. Hit a deer and when my Maxima was returned in a timely fashion may I add, it was like nothing ever happened. Truly the best in work and the staff make your experience so painless. Thank you Shane Deason. I so recommend them.
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November 2022 by Tina Thomas
My car came in with damages to the passenger side, 2020 Toyota Corolla SE, and in just over a week was looking like a brand new car again. It looks amazing and I am so happy with the work that Landmark did. I highly recommend them. Sincerely, Tina Thomas