Julio Jones Kia in Tuscaloosa is a full-service Kia dealership known for its friendly atmosphere and extensive inventory of new and used vehicles. Customers appreciate the helpful and experienced staff, who strive to make every visit enjoyable. Many reviews highlight positive interactions with staff members, such as knowledgeable salespeople and a service manager eager to address concerns. The dealership is praised for creating a welcoming environment where customers feel like family. However, some reviews also point out challenges with the service department. Customers have reported long wait times for scheduled appointments and a lack of communication regarding vehicle maintenance and parts availability. While some experiences have been frustrating, recent efforts by management to improve service have led to more positive feedback. Overall, Julio Jones Kia is recognized for its commitment to customer satisfaction, with a team that aims to provide a rewarding car-buying experience. The dealership invites customers from Tuscaloosa and surrounding areas like Birmingham, Montgomery, and Huntsville to visit and find the vehicle they desire.
