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May 2024 by Butch Thomas
Always helpful and kind
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May 2024 by Jim Karrh
Whenever my wife or I have visited Hudson-Poole, we have had a great experience. They consistently offer the things you expect (or at least hope for these days) from a jeweler: a friendly welcome, personalized service, and help with finding gifts that are unique. Our recent experience with Kristin was a good example (thanks, Kristin!).We highly recommend.
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May 2024 by Megan Westby
Excellent customer service! I live an hour away, and I was looking for a specific gift. Kristin sent me photos, and took care of everything- engraved it beautifully and gift wrapped it, too! I will definitely call her first when I need a gift…this is the kind of customer service that is rare these days!
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May 2024 by Marjorie Moore
The people working there are excellent and aim to please there customers.
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May 2024 by Sarah Ashcraft
Great service
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April 2024 by Jennifer Pugh
Both the staff and owner were so understanding and helpful! We had repairs done to both my wedding band and ring and they both turned out great!
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March 2024 by Lisa L.
First of all, they get 100 STARS- not 5. Second, they are so seriously friendly and also professional no matter what you need when you walk in there. They respond to all emails and phone calls and ALSO, you can even TEXT THEM and they even respond promptly and professionally to TEXTS! I have gotten several things done at this jeweler and they have never once treated my requests as simple or "petty" regardless of the fact that I have never bought any of the VERY SERIOUSLY AMAZING JEWELS! What I have done there is get things repaired numerous times over. One time, I went in with a WHOLE SEVERAL PAGE DOCUMENT of instructions because I had so many different pieces of jewelry (none truly super valuable- sterling silver stuff), and they treated each thing with 100% care and professionalism. The huge job that I brought in consisted of a few rings which I wanted quotes on for resizing, a pendant chain that needed a new clasp, a fun vintage sterling silver jingle ball ring which lost a ball, 3 DIFFERENT CHARM BRACELETS WHICH EACH HAD IT'S OWN LIST OF SPECIAL INSTRUCTIONS... two of the bracelets were to be LOADED DOWN with dozens and dozens of vintage sterling silver charms, and the third had 3 but they made it look SO MUCH MORE SPECIAL THAN EXPECTED because I gave them creative rights to do with the charms what they thought would be best and WOW! They perfectly polished ONLY the charms that I wanted polished, etc. I'm telling you, my order was A SUPER BIG HANDFUL AND SUPER SPECIFIC AND MY NEW FRIEND (I can't remember her name- you know who you are- you're the BEST!) she typed up ALL OF MY INSTRUCTIONS PERFECTLY AND ALL OF THIS OTHER STUFF because that was procedure... so, all I can say is DO NOT HESITATE TO SUPPORT THIS BUSINESS AND GO IN AND ENJOY YOURSELF AND LOOK AROUND AT THEIR SHOP BECAUSE THEY HAVE A LOT OF AMAZING STUFF- not just SUPER BLINGING DESIGNER JEWELRY, but ALSO AMAZING THINGS WHICH ARE AFFORDABLE FOR GIFTS, SPECIAL EVENTS, ETC!! JUST GO!! Don't be shy about getting simple repairs done here, either. THEY DO IT ALL WITH BELLS ON!! THANK YOU HUDSON POOLE! I LOVE YOU! PS- Can you please recall the very very very friendly, bubbly, kind, sweet, hardworking, FAST, efficient, energetic and ONE OF A KIND jeweler that helped me with all of this? She spent SO MUCH ENERGY AND TIME TYPING UP ALL OF MY NOTES AND SHE DID IT SPOT ON THE VERY FIRST TIME! I really want her to get a shout out on here! She deserves the VERY HIGHEST PRAISE AND PERHAPS A TRIPLE BUMP RAISE AND PROMOTION! No- not perhaps- SHE DEFINITELY DOES!! I KEEP COMING BACK TO EDIT! Also, while I was waiting, a very kind young gentleman offered me a fresh beverage from a fairly good list of options! He also offered to polish and clean my wedding bands which I took him up on and they looked great! He stated that any time I want my rings cleaned to just stop by and it is always free!! (Not to be negative- I hate this, but have to say)...Just do not even bother going anywhere else. I have been to other jewelers in town (the mall) and it was a night and day experience. Sometimes people just have a way of making you FEEL GOOD and that is how you will feel leaving Hudson & Poole. That is how you SHOULD FEEL- never waste your time, money, or emotions for special occasions shopping around at locations that hire people that could care less about their job or the business they work at! (This is NOT the case at Hudson & Poole. THEY CARE!!!) ROCK ON H&P!!!!!!!! Do your thing and never change!
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March 2024 by Lissa Walker
Hudson Poole always treats me with excellent customer service! It goes way beyond my expectations! From explaining certain jewelry and how it works to appraising my family , I will always use Hudson Poole!
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March 2024 by Derek Daniel
I was shopping for a birthstone ring for my daughter and they had exactly what she wanted. Always great selection and great service!
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February 2024 by Erica Gambrell
Hudson-Poole treats everyone like family! They are attentive to all your needs, no matter how small. I always feel at home when I walk through their doors. Thank you, HP!
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February 2024 by Thomas Polstra
Better jewelers stores to be found, especially in regard to repairs. I recommend going elsewhere.
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January 2024 by Spencer Burchfield
Very knowledgeable and great customer service
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January 2024 by Olivia De Coste
If I could give Hudson Poole 10 stars, I would. Top notch service, BEAUTIFUL rings, and fair prices! John was a delight to work with when my husband and I remounted a diamond onto a new setting, and I am absolutely in love with how the ring turned out. The salespeople on the floor are also incredibly helpful and friendly. I've never once felt like I was being "sold to" or upsold when going in! We will absolutely be returning.
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December 2023 by Eldres Dowdell
My experience with Hudson-Poole Fine Jewelry was ?.Thank you all for such wonderful customer service
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September 2023 by Brett Duarard
I went in for a jewelry repair for a clasp on my chain. A very nice lady said, “one second” and came back seconds later and it was fixed. Thank you, I really appreciate it and I highly recommend them for all of your jewelry needs!
