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“I just couldn’t tell anyone how extremely nice and helpful Mr. Shane was. I want to thank Mr. Shane, my uncle Kenny Lockett, Moriah Larson, and other technicians that provided services with my car. Mr. Shane whole staff were professional and respectful. Mr. Shane even gave my sister great advice on her car when she decides to get hers fixed. I will always recommend them! THEY ARE THE BEST!”
7:30AM - 4:30PM
2107 9th St, Tuscaloosa
Auto Parts
“These folks just saved me a huge problem. Had a nail in my tire. Had to be a work. Left work went straight there, they fixed me up in less than 10 minutes. Professional, friendly, expert service. Would not recommend going any place else. Thank you guys. T. Cardwell”
“Jesse was so very kind and helpful on helping me get into my new car. I highly recommend coming seeing him and his fellow coworkers. He even delivered the car to my job because I couldn't make it to him. Go see him if you need a car.”
“one of the best vehicle buying experience I've had and ive had many!! nice to find an honest up front dealer .Isaiah made everything seamless and even delivered the truck to me an hour away !!! can't beat the finance lady Mrs Dana what a character !!! all around great dealership def recommend love my ford lightning ev and got the best deal anywere around on it after negotiating price ! they even after realizing my truck had no chargers and the previous owner wouldn't drop them off they actually purchased me both chargers I was needing included in the purchase !.couldn't be more satisfied with this dealership hopefully service dept is as good as sales !!”
“Never had the chance to review them because I was suppose to take before and after pictures and the car was eventually totaled (not my fault) lol but they made my car look brand new they fixed my hood, finder, and bumper for a reasonable price and it only took around 3 weeks I definitely would recommend them they were really professional!”
“Got me in the shop right when I arrived. Diagnosed and found a broken rocker on my c15. Ordered parts that afternoon. Truck was ready next day at 11am. Best shop I have ever been to. Nicest guys. Rick who did the work on my truck was extremely knowledgeable, and a really nice guy. Even drove me to a hotel for the night and picked me up in the morning. Couldn’t have taken it to a better shop. Thanks again Ray and Rick!”
“Key came out and checked to be sure I got the right bulb and installed it. Made sure it was working properly. I was able to observe fast courteous service from all employees to other customers while I was there. Definitely a 5 star business.”
“Had a pretty bad accident where we were rear ended. For sure thought they were going to total it, but Bonner’s made it look like nothing ever happened to it. Drives like brand new and we couldn’t be more happy. Mike was awesome whenever we called and gave us updates. I was skeptical about how it would turn out, but their team fully delivered and more. Thank you!!”
“I needed a new transmission in my vehicle. The process was handled professionally and in a timely manner. I will be using Tuscaloosa Ford in the future for all my needs. Thank you to Erin my service advisor for your communication throughout the process.”
“got some chips in my windshield repaired. sweet people, efficient, good costs. 10/10 recommend. will use them again in the future. thank you!
p.s. to moms bringing their kids: i had my toddler with me, he's obsessed with garages, trucks, buses etc and we played outside while we waited. took 30~ min but i didn't have anyone before me, on a monday 9:45am”
“My car was in the shop for a few months due to unforseen damages, and the whole time the Brown’s employees were very kind and good about keeping in touch. They did a great job fixing the damages and were super helpful!”
“Above and beyond service, from rentals rep to delivery, hands down one of the best I have worked with!! Cameron spent hours helping us out with an after hour emergency. Couldn’t ask for a better group!!”
“Costroe and Dominic checked my battery and alternator. Then they swapped out my battery since it was still under warranty at no cost. I won't be going anywhere else for car troubles, 10/10 customer service”
“Special thank you to Cotton for providing exceptional customer service today. Very eager to help me define the issue with my car, friendly, and knowledgeable. I will always look for him when I go back for help. Again, thank you so much for your help!”
7AM - 5PM
5404 Reese Phifer Ave, Tuscaloosa
Auto Parts
“Both service and parts are so helpful! I’ve never had an issue dealing with the knowledgable parts guys. Service is quick and thorough and gets my fleet on the road quickly.”
“We smoked the bearings in a hub on a trailer on a long cross country trip. The guys were very helpful. We Vice Grip Garaged the hub replacement behind the store in a parking lot. Jay and Jim need a raise.”
“I recently purchased some parts from the Tuscaloosa store and I was thoroughly pleased with the parts but even more so the service. Tonya was so helpful and knowledgeable. Kent has a nice setup and is devoted to getting your order right and delivered on time. Roger is a great go to and he's a Bama fan don't hurt either. Ronnie delivers those parts and always does it with a smile! Keep up the good job!”
“Went in look for headlights bulbs for my truck. Went in told them exactly what I wanted Nicholas help me he showed me exactly which kind I was looking for got him to double check and make sure they where the right size everything was quick spent 3 minutes tops in the store”
8AM - 5PM
6129 Alabama Hwy 69 S, Tuscaloosa
Auto Parts
“Someone pulled out in front of me and we had an accident. A friend referred me to Browns Fleet Collision on 69 S. From the first time I called their office, to the time I picked up my car, was nothing short of spectacular! The receptionist in the office was very friendly, her estimated time of completion was accurate and Robert kept me in the loop the whole time. He was super informative of the process and explained the work done that needed done in detail. I felt so comfortable with him that I asked about my check engine light being on prior to the accident. He did the diagnostic test and fixed everything needed for a great price. It was a breath of fresh air to actually trust the mechanics and have them do the job on time, for a great price, no issues or problems with a smile!! With my hectic life, I can't tell you how much I appreciate the fantastic job they all did. Because of my wonderful experience, I honestly recommend everyone to Browns Collision and Repair.”
“Needed windshield wipers the Associate Juan helped me find them and put them on for me and was very friendly he went so far as to show me how they are put on , Highway 69 South there the best.”
“Keith is the man! Thank you for your awesome customer service and helping me without giving me any problems. You are a very professional man and whatever they are paying you, you need a raise!”
“Bought a vehicle on FB marketplace. It was better than described. Worth more than I paid. Our agreement was honored even though more money was in line behind me. Kyle made it simple. And the Boss is the one who came out and "ran" the other buyer off. Top notch. PS... it looked like a body shop I'll visit again. Good ones are becoming very rare.”
“I have previously visit this Tuscaloosa location during non-emergencies and emergencies. The employees have always been very knowledgable and helpful. I genuinely do not believe that I have ever been to an auto parts store that was so customer-service oriented. Today, I came into the store in need of "Fix a Flat." After helping me find my originally-intended item, this particular team member listened to my current issues, and he advised me of a possibly better solution. This resulted in his assistance in plugging my tire's puncture hold, and I was on my way! Saved me money, too! He was very helpful and willing to help me in the cold! Special shoutout to him!”
“Wonderful service and very knowledgeable. We drove almost 300 miles and it was definitely worth the drive!!! Thank Kirkland brothers and father Don and technicians!!”
“Called to see if they could fix the bumper on my 2020 Corolla from popping out. I’m not sure who I talked to on the phone but he welcomed me in, asked to see my keys, and within 5 minutes as I sat in the office, he had my car back to me for no charge. I will be back to them when I need the rest of my bodywork done, other body shops in the area wanted to replace my bumper and this guy fixed it for free.”
“I mainly go to O'Reilly on 15th, always have but I'll stop at this one once in awhile (it's actually closer) my only complaint is the biased attitudes towards certain ethnicities. That'll never change in this world I know despite the fact I'm totally unbiased and have more friends of different skin tones than my own, much more. I normally don't even say a thing because this will never change but during my last visit where as the clerk was very professional in regards to assisting me their mannerisms were totally unacceptable. What did it for me is the second after they helped me they turned towards a different customer the same shade and the manners and facial expressions greatly improved ? sad this will never ever change but nothing ever will until change indeed is taught and learned. I'll still give it a 4 out of 5 though ?”
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“Wes Garner was a big help to me today he was booked and I told him my situation and he got me in for service great attitude even though he was swamped i appreciate him very much awsome”