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May 2024 by cathy Gamble
The man at the front desk was very rude and belligerently resented me as the customer asking him to shape my nails correctly and as preferred. As a result, he initiated an insolent dialogue about how no one ever questions his work; I simply stated my nails on the left hand were longer than the right. The service was nail powder. It is an expensive service. So, I stated that I want them done right. He rudely handed me the file and demanded that I shape them… I informed him that I would not return and had never experienced such rudeness and poor customer service at a nail salon. I left with my nails unfinished yet he demanded payment… His attitude was obnoxious and his work was unfinished and unprofessional… I’m posting this because if a service isn’t provided properly and doesn’t meet customer satisfaction there should be an apology rather than rude dialogue and a horrible attitude … don’t question the man at the front desk about his work on your nails unless you want rude behavior. It was a terrible experience. He doesn’t deserve the one rating provided. His service and horrible attitude ruins the experience. Nail work is expensive so the behavior and customer satisfaction should match the price. A service provider should do everything possible to ensure customer satisfaction rather than exhibit rude and disrespectful behavior for simply requesting a job well done. His reviews online are largely good or bad. He receives a one rating often it’s second on the chart above so his shop should should be looking to satisfy customers rather then insult them.
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April 2024 by shamese hardin
It's one of my favorite nail salons. They are super affordable. The prices are not as high as the other nail salons, and they really do an awesome full job on whatever service you ask for. They have the best attitudes.
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February 2024 by Tiya Threatt
I went yesterday with my mom to get our nails done. The staff were friendly to guide us to the sign in sheet. I explained it was our first time so we didn’t know what to expect. I was given a suggestion and decided to do dip nails ? and get a heart nail design. I enjoyed it! I only con was it is a long wait so please be prepared but it was worth it.
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January 2024 by Teaniace Holloway
I have been going to this nail shop for year's. Today 12/13/23 and the last time I visited, Roy which is Gwen husband was very rude to me. On my last visit Roy acted like he did not want to do my nails. He was handling me very yruff such as scrubbing my hands and feet hard and fast. He did a rush job just to sit down and play a game on his phone because there was no other customers waiting. The customer that was sitting next to me even commented and said he act like he don't want to do your nails. So, I asked him was he ok and of course he didn't respond because Gwen said he can not speak English. I believe he understands some of what you are saying. This place makes me feel like they don't want to have to many black people at their location. I have been going here for year's and not just with this experience but times before then I have felt this vibe but I kept going only because I liked Gwen. Gwen is awesome and she always takes her time and don't make you feel like she is giving you a rush job. Today I made a decision I really wanted to get my nails done so Gwen was working on a customer and Don told me to go to Roy. When I got up they all started talking out loud in their language of course, which I always thought was rude. So I was sitting in the chair and Roy sit in the chair next to me, we both was just sitting there so I said to Roy are you going to do my nails he shook his head very aggressive like. So I asked Gwen what was going on and she said I am going to have to do your nails but it is going to be a while because she was working on a customer and was going to do something for another customer that Lisa was working on. I sat there for 2 minutes and thought to myself there are several nail shops in Trussville I don't have to take this and I left. I have never said or did anything to Roy just 3 months ago Gwen told me that Roy liked me as a customer. Sorry long post and I know several typos.
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October 2023 by Brittany H.
HORRIBLE service!! It was my first and last time every going to this salon. I came in and sat for 3 hour as they serviced the regular customers first. When I finally sat down to get my nails done it was a rushed job. I will not be recommending ANYONE that I know to go here!!
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September 2023 by Benita Allen (Bee Kay)
Always a pleasure
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August 2023 by Dawn K
Very friendly and professional. They do a great job at reasonable price.Services: Acrylic nails
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August 2023 by Missy B.
Nice, clean, relaxing environment to have your nails done. My stylist was professional and super helpful and friendly. Very comfortable recommending. For my hands we did acrylics with gel manicure and on my toes we did a gel pedicure. The pedicure held over a month beautifully.
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August 2023 by Bonnie Moore
Friendly people. Nails last forever!
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July 2023 by Vanessa Gaston
I have been going here for a while about 2 visits ago I asked Ween to use a clean sponge on my feet instead of the same nasty one that she used on everyone else. She told that I can bring my own. I told her Ithat using a clean sponge on each feet was part of the process. She didn't like that response, so when I came back she tried to do the same thing and I asked her to use a clean sponge she didn't like it. She didn't want to finish my pedicure, and she didn't want me to tell her how to design my toes. She told me she didn't want to do my feet any more because I ask for too much and it takes to much of her time. Using the same sponge can pass fungus from one client to the next. The owner was okay with it. This is very unhealthy. Other shops have a small person sponge for each client.Service: Pedicure
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July 2023 by Leah Harrison
I love this place! Anytime I go somewhere else for a pedicure, it’s just not like this place. Lisa really does her thing ?!!! Whenever my friends visit we always come here. Everyone in Trussville and other areas should come here…not too many tho I need to get my nails done too lol
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July 2023 by Alyna Walker
Very rude. If I could give them 0 stars I would. I called the store asked them about prices, I wasn’t able to understand what the gentleman was saying, asked him to repeat it. And he hung up the phone. Then when I called back he got an attitude and was very rude and hung up the phone again. Customer service is trash.
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July 2023 by Dymd3z
I've been going to Don and Lisa for over 20 yrs. They are the best in town! I've tried other places here and there over the years (and literally have left some places crying over how bad my nails looked) but none compare to Nail Plus. Although I've not been getting acrylics the past couple of years, I still go here for mani and pedi. If you have ingrown toe nails, Lisa is the best with these. I would take my daughters here when they were growing up and now that they are grown they also only use Nail Plus for their acrylics and pedicures. Try them, you won't be disappointed!
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March 2023 by Destiny Norwood
These are the worst nails I have ever had as you can see they are messy and not even painted the way they should be. Blue French tip.
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October 2022 by Lisa Davis
I was a customer today having a set of tips put on and dipping powder. Don was awesome. My nails look fantastic. The shape and length turned out great. I have tried several nail salons in the Trussville/Argo area since moving to this area from Texas. This is the best nail salon by far. Will be returning tomorrow for a pedi. ❤️