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“I locked my keys in my car with the engine running at 11pm on the 1st cold night of the year! My roadside assistance dispatched Kirby Towing with an 1.5 hr ETA. Kirby arrived, unlocked my car and was on their way before the estimated arrival time! John, (sorry if I misheard your name) was very professional; he quickly put me at ease and got the job done.”
“I am a Middle Class Lady who wants a SUV & my husband chose XT5. I look for deals & Certified Pre-Owned fits my budget.
I purchased a Certified Pre-Owned 2020 Cadillac XT5 from Lynn Layton 18 months ago. A few months ago I started having intermittent issue w/ what appeared to be the battery; however, at times, it would throw odd codes. I had the battery checked twice locally (I am in Athens) & was told the battery was fine. I admit, I put off calling Lynn Layton because of all the bad bad experiences I had w/ a Cadillac dealer in Huntsville on my previous XT5. Honestly, I just didn't have the energy to interact w/ a dealer who would surely give me a run-around on a vehicle w/ 'Bumper-to-bumper' coverage.
I finally broke down & called Lynn Layton on a Monday morning at 10:00 am & THEY ask ME if I could be there at 1:00 for them to look at it. WHAT!!??!! TODAY !!??!! YES!!!! I called my husband to warn him to be prepared to pick me up in Decatur & we would probably be making arrangements for a rental so I would have a vehicle for a few days. Cadillac-Huntsville always quoted me a 6-week wait time for a 'loaner' vehicle if I had to leave it.
I show up at 12:45. The service guy (I regret not having his name) met me w/ his code reader thingy in hand. He hooked it up & said "Lets walk inside to see what the print out says". It shows I have a faulty Fuel Pump Module ?? He informs me I need to leave my vehicle. As I am processing 'leave my vehicle' a sweet lady walks in to say "I don't have a 'loaner' so if you can give me a couple of minutes, I will see what I can do". Before I can say "WAIT! WHAT?!" She steps back in to say "I just put a HOLD on a rental at Hertz. I'm now calling them to make arrangements." She hands me a bag to gather what I need & says "We will have someone here to take you to Hertz in a few minutes. Also, if they tell you that you owe anything, you call us back & DO NOT PAY them." AGAIN!!!! WAIT!?!? WHAT!?!? Why didn't I get this from the Cadillac Dealer in Huntsville????????
I was probably at Lynn Layton 45 minutes (or less) & by the time I drove away from Hertz w/ the rental car, I was in a whirlwind. I found myself trying to grasp what I was feeling. . . These days, customer service seems to be a lost art; however, it is NOT lost at Lynn Layton!! I felt like ROYALTY!
I picked my car up on Wednesday morning. I drove to Hertz. They cleared my ticket & took me to Lynn Layton. Lynn Layton handed me my keys & I headed home SATISFIED!!!”
“Very quick service time and the staff are extremely helpful and friendly. I had my truck serviced and tires rotated and was in and out in less than an hour on a Saturday!”
9:30AM - 12PM
19169 AL-24, Moulton
Auto Parts
“******* of Orange Performance is very professional in his work. Diagnosed the problems with my truck and had me fixed in 1 day. He kept me updated with the entire process. I highly recommend Orange Performance.”
“Always good to me! I’ve gotten a several upgrades done by TW, and they have done right by me on everything! Love everyone there and my Jeep looks amazing and is ready for off-road even more now with new fender flares and diff plates ?”
“Will at ASAP was awesome! Fixed all of my issues in a reasonable timeframe and it was cheaper than what I thought it would cost. I would highly recommend these folks!”
“Both my husband and I worked with Daniel Tousey to buy new vehicles on Saturday. We were both very impressed with his approach to helping us with our purchase. We came in just to look, as we have at many other dealerships. He answered all of our questions quickly and honestly, without making us feel pressured to buy a vehicle. He even went as far as to give me printouts of two different vehicles I was considering to purchase with all the info I would need to make an informed decision. I have been burned in the past with purchasing a new car, but this time was smooth and effortless. No gimmicks and sales pitches, just the bottom line with the numbers on paper that were easy to follow. I will definitely be back in the future to work with him again. Thank you Daniel and Lynn Layton Ford making out car experience a Great One!!”
“My vehicle issue was a rare situation. Joe was very helpful and honest. He really tried to figure out the issue (even though it was more time consuming and probably frustrating on his end). He wanted to do the right thing. Joe is a trustworthy guy. I will be referring him to others.”
“Tim H. Was an excellent salesman. He made the car purchasing process easy and breezy. I never felt pressure from him or anyone else at the dealership.
Everyone worked as a team to get us in and out to purchase the car we were looking for. Everyone from finance to the front desk worker was helpful in keeping my two children amused and comfortable during the whole experience.
I would recommend Tim and this dealership team to purchase your next car.”
“Joe Hudson has done work on my vehicles before. My car looks great, and they kept me updated on the progress. They're reliable and reputable. I'd use them again.”
“What a great experience! The only shop (I've delt with several in the past) that kept all promises given, Mr. Eddie took his time, understood everything we asked and delivered on all. Think Mr. Stovall has a winner with this team. Great job folks! Hope to not see ya soon under these circumstances but appreciate what you do.
Shannon Davis”
“Highly recommend this shop. Did a great job repairing my car. They repaired it in a very timely manner. Everyone there was very friendly and helpful. Answered any questions I had and were very professional.Services: Body & Trim”
“Very professional, knew exactly what he was doing. Did the work very quickly and great looking welds. Checked for exhaust leaks and sealed them up. Definitely recommend Craig and I will be coming back!”
“We have been customers of HPDetailing since the beginning. We love their attention to detail and how our vehicles come back to us looking brand new again. Give them a try and you will not be disappointed!”
“11/10 service and work! I had some damage to my truck tailgate done by a forklift at Lowe’s. I wouldn’t wish for my worst enemy to deal with Lowe’s insurance. They refused to reimburse me for my rental that I needed for the accident they caused, at least until the awesome people at Allen’s set them straight. They went above and beyond for me! Their work was pristine and they even did some minor touch ups that weren’t quoted or caused by the accident.”
“These guys did a really good job fixing my less than 4k miles new car. It had a deep scratch on the door. The paint matches exactly. All for what I felt was a reasonable cost. Thank you for making me feel better.”
“This store has best service I’ve ever seen I was there for twenty minutes and I saw them help a lady look for something in the parking lot in the rain. Then came and gave me a hand crimping a wire on a headlight. I’ve never reviewed anything but I had to say this”
“Did well on their part, bought a battery a while back. Battery went bad (defective) showed up to get it tested, and replaced it after finding out It was bad. Still under warranty, employees showed nothing going but upmost respect. Recommend this place a lot.”
8AM - 4PM
2202 Danville Rd SW, Decatur
Auto Parts
“Great establishment. Incredibly reliable commercial program and great customer service in store. These guys go above and beyond to help out with all your parts and car care needs! Thank you all for your hard work!”
“MAACO did an excellent paint job on my 2017 F-150. They did exactly what needed to be done, explained the process in detail and charged a very reasonable fee. Alex was a pleasure to work with. Best of all it was done two days before the estimated time. If I ever need vehicle repair/paint work done in the future - they will be my first stop.”
“10/10 Great customer service, communicated about every step of the process with my vehicle. Restored my car back to its original state, couldn’t recommend this company enough! Attached some before and after pictures that speak for themselves!!”
“O'Reilly Auto Part on the Beltline, TYE is amazing!!! Not only did he have the usual costumer service expected, but he went beyond. He noticed a few things wrong that was located beside the battery and just fixed them, while helping me with the battery. If you go to the store on the Beltline, ask for Tye. Oh, and he is polite.”
“Calverts Auto is a very good place for excellent auto body work. My name is Deborah Day and I was side swiped by an 18 wheeler in Birmingham right after I left Carvana. He didn’t even stop. My right back door looked like a huge tiger dug his claws over and over where the spokes of his left front tire turned until “I” turned my steering to the left and got away from him. My car was a real catch. It is a 2013 Honda Accord Touring with only 58,000 miles on it. Perfect condition. A perfect used car inside and out. I made it home shaking. But I was about to be surprised soon enough. My insurance company wanted Jon to order used parts for my perfect car even though they were perfect when I drove it away. This occurred May 1. My agent did absolutely -0- for me. They Dont send a real adjuster out anymore! So for almost 3 1/2 months Jon had to argue, wrangle and do live video for the insurance company. He refused to do inferior work on a perfect car. I was about to lose it. Then finally Jon let me know it was over. We won! He ordered new parts and started to work. When finished, he did a great paint job on the right back door and the section on the back and right top. It’s perfect. I’ll be forever grateful to him for refusing to do inferior work. After all was said and done the insurance agent in Nashville called me to beg me to accept used parts?!! He was so out of touch with his own company. I told him he was a day late and many dollars short.?”
“When I brought my truck into the shop the door would not close at all, now it closes perfectly, and at a very affordable price. He was also very professional in the work he did and a pleasure to work with.Services: Welding”
“This is a great family owned business! Good customer service, kept me updated, quick turnaround and our truck looked like it just came off the lot! All around good people, we will be back if we need anything else!Service: Body & Trim”
“John H was great helping me find screws for my scrub plate. The mechanic next door told me only dealerships sell them. I went in, John asked to see one from the car and found the right part within a few minutes.”
“Now these guys know how to treat a customer they're old school they greeted me at the door we shared a good conversation and they sold me a part that's simply good business”
“I needed an exhaust manifold gasket set for my 61' Willys CJ5 F-134 as the smell has gotten obnoxious. All the usual box stores do not stock, of course. Eddy's in the past have always had an obscure part when needed. I called on a whim thinking worst case they can order a set, low and behold they had a set in stock! As stated in the other reviews, old school pop auto shop, worth their weight in gold. Support these family business, their knowledge regarding the products and applications is priceless!”
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“I had the same experience where they fixed our door hinges and fender, which were damaged by a strong gust of wind, and they repaired it for free! They were very friendly and helpful. I would take my car there for any body work.”