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August 2025 by Gregory Padgett
Metro PCS, Thank you for hiring James to work and respectfully represent your company. I just switched my service from a T-Mobile store close by and was getting ripped off. I can't be any happier because this man knows the product,the service, the local economy and he knows and helps people in our area!!! Since getting his help several family members have switched to a more economical plan to help when times are tough. This guy was helpful to a customer that was ahead of me and the customer thanked him for knowing his craft. Well Done Metro PCS, and well done Mr. James!
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July 2025 by Sonny Menner
The management at this store is rude and condescending. I've gone in here twice and left wondering if I made a mistake go with metro.
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July 2025 by Kathy Dixon
This store is really telling their customers they can’t get their number back after one month of inactivity unless they buy a new phone that’s unethical
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May 2024 by Shawn Glass
Miss Tootie Fruitie and Miss Ty, gave exceptional customer service at this location. I have never been happier in the seven and a half years I've been a MetroPCS customer. Unfortunately, my phone got dropped into both a water damage and lawn mower situation, and they took care of me providing me with this amazing phone, screen protector, and phone protector case. I enjoyed their company so much that it was my pleasure to buy them lunch. Peace and Smiles!
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May 2024 by RTG35
Terrible company to do business with. I was with this company for 5 years and had multiple phones tablets and internet. Always paid my bill in full but they could never help me when I needed to know why my internet or phones were not working. Terrible customer service and terrible phone service. Just don’t do it especially at the Theodore Dawes location
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January 2024 by Billy Wayne
They are a phone company that never answers the phone, how can you get service if no one answers the phone, I’ve called 9 times back to back until it quits ringing
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December 2023 by Jamie Gatlin
This store and staff are always pleasant! The store manger is always so helpful and keeps h a smile on her face..If I could give 10 stars I would
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December 2023 by Mike Kamau
This location never answered the phone 2rd their told me my monthly payments will be 50$ the customer service text me 75$ I don't understand how unless............. Hallo better fix
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October 2023 by Sheila Byrd (Bratbaby)
Wasn't pleased with the gentleman s attitude or the young Lady who was working labor day weekend. Sat & Sunday. Very Rude. Andy if u take advantage of a customer's credit card. Charging them whatever you decide without letting customers know exactly what there being charges for.. You shouldn't be working there.cuz if u do it to one customer that means you'll do it again to someone else. God don't like Ugly js
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September 2023 by JR ben Galoz Martínez
Poorly functioning, the service falls short, the signal is not very good
Regular customer service
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February 2023 by Patrick Johnson
I'ma give him a four-stars because im courteous today for some reason ??
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January 2023 by Summer Caviness
Customer Service sucks. They never pick up the phone. Also it says the are open but just went and the doors are locked with nobody in there.
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October 2022 by Margie Miller
I just want to say that the employee that helped us out was outstanding she was absolutely amazing kepther cool when things didn't go right and helped us to get the phone that we needed
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August 2022 by Logan Padgett
I'm mad at the company. I go to walk in and pay my bill and I was told that next month I would charged an extra $5 on my bill, just for me to walk in and pay my bill! I don't see why I must be charged extra just for walking in instead of paying online. I will be looking for another phone company.
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July 2022 by Asia Easter
Great customer service!! Young lady has been there for only 2 months and she’s doing a great job! Explained the network, difference in phone, helped me with the best plan option! I will be coming back.
