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May 2024 by madison hoover
The bank itself is 5 stars, but The Teller in the drive thru is one of the rudest ladies! She truly doesn’t need to be in customer service. I was in banking for 5 years and never once treated someone how she does people. You pull up and she just stares at you, then turns off her mic and proceeds to mouth about you like you can’t see. Definitely makes you reconsider where you bank!
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May 2023 by Debbie Holman
Best bank around our area.Great people to work with you.
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April 2023 by Debra Shaw
Your service is pitiful on returning calls and following up on your customer service. Been on the phone everyday this week and still can't get my online banking resolved
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August 2022 by Ryan Polosky
Ms. Baker was so helpful and understanding. I’m glad that First Southern has such a welcoming staff.
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August 2022 by David Claridy
I hope the stevenson branch is a much better place an more available than the higdon branch,you can never reach a loan officer, the manager is always gone or on vacation everytime i call or go in there been banking there for a long time an ive had enough, been waiting on a answer about a loan for 3 weeks, still no answer ,good luck with this place
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November 2021 by Quentin Morris
Bad customer service at the Stevenson Ala branch. I no longer do business with this bank because I was treated horrible!! I was a member of this branch for 15 years. Find another bank!!
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July 2021 by Allan Hoover
Well about 5 years ago I could not get a loan from anyone, my credit was terrible.So I went to First Southern in Stevenson, I waited to talk to the president of the bank.( Jack Lovelady).. I didn't go in needing a large loan I needed someone to have a little trust in me. To help build my credit back up.. so happy to say they are my go to when I need anything..Thankful for the great people at first Southern
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April 2020 by Sara Guthrie
Amazing customer service from the Albertville Branch! Thank you Janet! You are a true professional.
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January 2020 by Mitchell Mabe
this bank sucks. the customer service sucks. if you have an issue, you are told 2 separate things. the one person who is apparently the only person who can make a decision is never available.
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June 2019 by Amy D. Oliver
My debit card was hacked today. I was so pleased with the swiftness and efficiency in the way it was taken care of! The fraud center sent an email, I then spoke with book keeping, everything handled. With ZERO coming out of my account! Thank you, First Southern State Bank!
