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July 2024 by Jason Miller
Very helpful and thorough.
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July 2024 by brooke
Waited kind and patiently as the staff was busy… no problem at all. However, nobody greeted me and seemed like they were doing their best to ignore me as time went by. Then a man with glasses and curly hair approached me asking what i need help with and i told him my phone is broke therefore i might need a new one and all he did was give me a number to call for insurance and shoe me out of there. I was nice as I could be and the audacity to not actually help me was insane. I wouldn’t even mind having to wait longer.
I also went back later that evening and brought my mom and we were ignored again after waiting and waiting by the door. Meanwhile, the gentleman at Verizon at Daphne on US-90 was able to greet me as i walked in, get me seated right away, and i left with a new phone instead of a insurance number written on a piece of paper to call. I work in customer service so I understand how crazy things can be but after my experience yesterday and even after a second try, we will not be back. .
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June 2024 by Bob Lee
The reception in my area of Lake Forest is terrible. I live in the Donna Circle Ridgewood area. I can barely get 4G reception. A contractor working on my water heater with T-Mobile could get the strongest 5G reception right here in my garage. Why is this.
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February 2024 by Ed Zamora
Long wait time and no method to track who came in first or last. Went in and waited an hour just to find other people had “appointments” ahead of me. On top of that, they have four people helping one customer. What a zoo and waste of time. Get it together Verizon Spanish Fort. You’re losing sales if they walk out the door.
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February 2024 by D A
The product i needed was not available at this store but they were very helpful with useful suggestions. Than you.
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February 2024 by Paul Maggard
The staff are very knowledgeable. I would not have been able to do the process by myself. I'm so thankful that I took our phones to the right place.Thank you, Verizon
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January 2024 by Nikki Burkett
Went into Verizon for some help. Never had a problem with cell phone reception or Internet until now. Was asking what to do the manager told me to call customer service.
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November 2023 by Michael Morrison
What atrocious customer service. Was buying new phone chargers and couldn't get anyone to help me. Then after several minutes of watching an employee play on the phone. A gentleman finally came to help check me out. Get home and 1 of the chargers i got isnt even capable with my device. All would of been avoided with a simply "hi can i help you?" Avoid this location
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November 2023 by Kerma Cash
Big variety of options. Associates knowledge was amazing. In/out less than 15 minutes and we've been Verizon customers for years. Hardest part was getting into parking lot.
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November 2023 by rook unsafe
Verizon store specialist are awesome. Unfortunately it’s almost impossible to do business with version because their call center is the absolute worst and needs to be fixed. The call center is rude and absolutely disrespectful.
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August 2023 by John Kimbrough
No way to speak with a live person and computer does not give options to fix issue. Switching to another carrier
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June 2023 by Kimberly Wallace
Being a true costume for Verizon for many years it just long wait for me
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May 2023 by Scodd “Mantis” Paulins
Ordered a device and had it on there 24-hour outdoor kiosk that did not work and I work night shift so I had to take my wife to work the next morning to go into the store to use the kiosks that worked and we did a good 30 45 minutes because I had questions about my account to have the guy basically tell me to call somebody which I have been back and forth on the phone with them over and over again with the same issue it is still not corrected
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May 2023 by S “Mantis” Paulins
Ordered a device and had it on there 24-hour outdoor kiosk that did not work and I work night shift so I had to take my wife to work the next morning to go into the store to use the kiosks that worked and we did a good 30 45 minutes because I had questions about my account to have the guy basically tell me to call somebody which I have been back and forth on the phone with them over and over again with the same issue it is still not corrected
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May 2023 by Dianne Bohannan
We just bought new phones and an internet connection box here.We had great help in chosing your new phones and accessories. Thank you Cole and Jonathan for making this experience easy and for all your help
