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November 2023 by Greg Jones
Had a great experience. Stephen was outstanding and helped me throughout the entire time. He made it so much easier for me to understand exactly what needed to be ordered. If it were up to me, I’d give him a raise. All of the work I needed to be done was executed to perfection. 10/10 service, and a special shout-out to Stephen for all his help.
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November 2023 by Carrie Grace Guy
my tech was Stephen B. and he was AMAZING! he was incredibly patient with me, answering all the questions i had about the repairs needed for my car (and i don’t know much about cars at all!) then he got my car fixed up super quick and the customer service when i picked up was excellent. stephen even helped me out by showing me features in my car i didn’t know about! incredible customer service, fast repairs, i can’t recommend this place more highly! and ask for stephen b! he’s the best!
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November 2023 by Lyn Davison
My car was towed in to Caliber Collision on 09/15/2023 due to a hit and run accident. No warning lights were on, it needed body repairs. I was called to pick the car up 5 weeks later on 10/20/2023. Upon arrival, I found grease smeared on door panels, driver door handle broken, paint pen markings remained on exterior, warning lights on the dash, and the car was making such a loud noise, that I could not drive it home. I was called to pick up the car the 2nd time on 10/25/2023. Warning lights are still showing on the dash. I notified Stephen this morning and his response was that they did not touch those areas. They were not on when they got to Caliber, though. After six weeks and spending thousands of dollars at Caliber Collision, I expected better customer service. Sadly disappointed.Services: Steering & suspension repair
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November 2023 by Lisa Ingram
Great Service! My car was ready sooner than estimated. The staff, especially Stephen, was super helpful and knowledgeable.Services: Painting
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September 2023 by Allison Carter
We were very pleased with Caliber. From the moment we dropped off we were kept informed as to the status of our car. Paul was super courteous and knowledgeable letting me know what to expect. My vehicle was completed ahead of time and was repaired perfectly. You cannot even tell it was damaged at all. Caliber even went beyond expectations and vacuumed my car. Andrew was very knowledgeable, professional and courteous in explaining all the services and repairs that were performed on my car. Also, thanks to Bonnie who checked me in and out and extended great customer service skills. Thank you, Caliber. I highly recommend them.
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September 2023 by Kristi McBride
When I drove up and saw my car I was so excited and amazed. It looks like nothing ever happened to it. It was fixed quicker than expected and y’all even vacuumed it. I was not expecting that extra service. Y’all are amazing and I will tell everyone!!Service: Body & Trim
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September 2023 by Jonathan L.
I would never actually use these guys. I went by the physical location today in Spanish Fort and was told they can not help me and that I have to call the 1-800 number. I called the number, and an outsourced call center had me on hold for 34 minutes. Once someone picked up, they told me it was the wrong number and that they would have to take my information and have another department call me back. All I need is repair estimate, which I will get from a local collision center that has not been taken over by corporate dysfunction.
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August 2023 by Robert Hamm
Customer service was excellent. After some rework, the paint match was excellent. No hassles throughout the process. Thanks Andrew and the crew for a great experience.
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August 2023 by Lynne Williams
I had a great experience with this company and I would highly recommend them. Lynne and Brian were very helpful and friendly. My car looked great! Brian went over and above the call of duty.Services: Painting
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June 2023 by Matt Curtis
Would have given a 10 star rating if I could have. Andrew and the Caliber Collision Team far exceeded my expectations in the repair process of my vehicle. They took the time to keep in contact with me through out the process making sure I knew everything going on. My truck was not made available to me until they felt it was 100% correct and knew that I was satisfied with the job done. They made the whole process convenient and easy. I would recommend them to anyone. Thank you for a job well done!Services: Painting
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May 2023 by Shayne Dickman
Blending was poor and multiple runs in the Paint! The more I look at it the worse it seems to get. They also didn't tighten the bolts back on a brace and it fell out in my driveway.Service: Body & Trim
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May 2023 by Tiffany Garcia
Caliber was absolutely wonderful after an unfortunate accident! They repaired my vehicle in just a few days, and even brought it to me when it was done! I will never take my car anywhere else for repairs!Service: Body & Trim
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April 2023 by Tonia Hicks
I got rear ended took my car to get it fixed. After they were finished I got it back, I have a horrible vibration in the rear end, they told me it was because I needed front tires. Then the back window is not in correct, there is a chip in the paint, the paint is running, warning lights are popping up on my dash board, plastic parts are bulging. And they told me if I wanted to address the vibration in the rear end or the dash lights I would have to pay for a diagnostic check.Service: Body & Trim
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April 2023 by Jackie Brothers
Not only was the staff knowledgeable and friendly but they went out of their way to help me with the insurance company (Progressive) for the person that hit my car couldn’t get their act together. Then to top it all off I received my car back a week earlier than expected thanks to Blake Rook. Thank you all Caliber in Spanish Fort. ❤️?Service: Body & Trim
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April 2023 by Tommy Johnson
I brought my parents vehicle in to be fixed here and Paul rodgers the service writer was extremely rude and disrespectful, in addition to that I witnessed him making fun of customers and coworkers. Completely unprofessional. Would recommend avoiding Paul at all costs.Service: Body & Trim
