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February 2024 by Melissa Cook
Store was very clean went to the aquarium section and bought 8 fish and the next morning fish was dead worker shocked the fish by dropping them on table and aggressively chasing them with net
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February 2024 by Cynthia Sprinkle
Love the store
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February 2024 by Tresa Carey
Got just whst I needed.
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January 2024 by Lisa May
One of the associates took extra time with my grandsons to show them the different small animals. She even went to the back to get a baby Ball Python for the boys to see and touch. I was extremely impressed.
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December 2023 by Sidney Jones
Had everything I needed for my beardy while going to visit my family. The only downside was we were going to get doobie a roaches as where I live you can't have them. So while we were visiting my family in a state that you could have them, they were all dead
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November 2023 by Janice Nicholson
Let me just start off with groomer tech Beth needs to be fired from the Spanish Fort store. The photo will show what Beth did to my dog. To get a response from the store manager I had to contact Petsmart corporate. My advise is to not use Petsmart for your grooming .
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November 2023 by Nancy Dugas
Very nice and helpful staff! Thank you for your assistance during my recent visit from out of town.
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November 2023 by Keith Manning
I brought my dog in for a 11:30 appointment came back at 2:30 dog still not ready was told it would be another 3 hours before she is ready. My dog will not be back! You don’t leave a dog in a kennel for 6 hours without water.
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August 2023 by Solanine
Amazing girls in the salon!! They had to deal with a really ugly customer this morning who didn’t bring his rabies paperwork and tried making it out to be their fault for not accepting his dog. He got upset but they handled it absolutely amazing!! Love the girls so much!!
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August 2023 by Raymond Hoven
I normally use Pet Smart in Mobile Al. This place was dirty, lackluster employees more concerned about quoiting confusing company policies that customer or K9. Stay away at all cost.
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July 2023 by Jessica Bracken
I really enjoyed this pet store. I'm new to the whole 'furmom' thing, and to be honest, a little intimidated by all the different brands and types of options that were in the store. But we had a very nice young lady offer to help us find all that we needed, and then once we got to the register, we were told that we had grabbed a wrong lid for our food container, so he went back and got it for us. Very helpful, very knowledgeable, and I feel like they have amazing customer service skills. We will definitely be back!
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June 2023 by Amber Clark
Pay attention to prices... If you are not a 'member' then the in-store prices will sometimes ring up higher than what they are shown as online, glad I caught that! They will give you the lower price if you show them your phone at the register. At least they don't charge you for bags like their competitor over in Daphne.?
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June 2023 by Reta Pool
Eval of my Corgi by Ronna was so helpful!
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June 2023 by Jeff S.
A decent store with a good selection and friendly staff. Their "wokeness" is off-putting (gay pride items for pets... really?) and we will go elsewhere for our pet's needs.
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May 2023 by Ashley McGriff
I think, just speaking for myself that this place is overpriced. But, it's in keeping with the other chains of it's kind. They do have a really great selection tho and their workers are usually very nice also.
