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February 2024 by Tiffany Beck (Tiffany)
Went in to find out about wifi
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January 2024 by shemeca crawford
I have been a customer of Verizon for over 20 years. I have never been treated like I was today. The 2 individuals at like I was invisible. Josh was very rude when I spoke to him. I felt racially profiled. Neither associate greeted me or acknowledged me. When I walked up to Josh and said hello. He said he had a customer in though his customer had gotten up and gone out of the door. I said I'm a customer too and he just looked at me. I asked do they not acknowledge or greet their customers. He said he didn't have to. The other associate continued to walk past me without saying a word. I was on the phone with a Verizon agent who sent me to that store. She couldn't believe the treatment I was receiving. As I was walking out the door an older couple said don't leave. I said I've never been treated like this at a Verizon Store. I said usually when a customer walks in the door they are greeted and acknowledged. I said I was looked at like I was invisible. The couple said you are so correct and they apologized even though they didn't work there. I left and went to the store on Airport and Schillinger and was given great customer service from Associate Benjamin.
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December 2023 by Kim DeBlase
After not being able to get what we needed in the Mobile store, we came to the Semmes location and were taken care of with no waiting or hassles. Pam was beyond helpful and took care of all our needs. She didn't push all the extras and even took the time to get the new phone set up and go over tips and tricks. It was refreshing to actually find caring customer service. Pam is a true gem.
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November 2023 by PCM
They have great phones. Hidden set up fees not diclosed until time of purchase. This is a secondary store not a actual Verizon. Did not realize that after the fact.
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August 2023 by Betty George
Very helpful, great service, knowledgeable,
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June 2023 by Robbin Hilbert
The people there were awesome. Very helpful.
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June 2023 by Stephanie Inscho
Pam is the best! Came in on a whim to talk about upgrading my phone and she made everything so seamless. She was so fun and personable, I loved getting to know her a little bit while I was there. She is extremely knowledgeable and didn't push anything I didn't want. Would definitely recommend this store!
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April 2023 by Bobby Ballard
Josie was very knowledgeable and also very professional!
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December 2022 by C Johnson
Jack Lindsey and Ricky James were both very helpful when we went in to upgrade our son’s phone. Very knowledgeable and they made sure everything was right before we left.
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October 2022 by Dale Hood
Great staff.Helpful.
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July 2022 by Lydia Lane
Collin was fast and efficient. If I ever need anything, this is the location I will go to!
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May 2022 by Rebekah Joyner
We were warmly welcomed and helped by Hannah immediately. She smiled the entire time she talked to us and answered all of our questions and never seemed annoyed or bothered. We got a great deal and left happy!
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March 2022 by Ken Kinman
They messed up both of our phones although we did get money off of a new phone
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March 2022 by Shannon Kelly
Always friendly and helpful. Will go nowhere else
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December 2021 by Benno Jordan
Terrible customer service. Only 2 people working & then when one of the reps finished with customer we sat there for another 10 min while he sat at his desk talking in his personal cell. We got up and walked out. Completely unprofessional and will never give business
