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December 2023 by Wendy Wilcox
I am thrilled that Tidal Wave opened in Scottsboro. It gives a great car wash and the vacuums work very well. They also offer spray cleaner and clothes to use as well. My husband and I have a monthly membership and it's worth the money. Blake is always helpful when we have questions or need anything. Robin is an amazing employee. She always has a smile on her face and makes us feel like important customers each time we visit. Scottsboro has a great team!
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December 2023 by Kaitlyn Roe
Best car wash for me and my family. It’s close to my house and has such friendly workers. This is the only car wash we use!
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December 2023 by Penny Bond
I had a great experience with Walter! He was extremely helpful and ensured that my issue was promptly resolved. Highly recommend his excellent customer service.
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December 2023 by Tina Manning
Very good service. Car looked good after wash. Vacuum works great.
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December 2023 by Randall Davis
It really does a good job cleaning my vehicle, but the cost is to much.
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November 2023 by Caleb Keller
My car always looks great. Friendly staff. William took care of my vehicle before the wash. He did great.
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November 2023 by Gracy Coley
William helped out a lot. He helped wash off the remaining bugs on my car. Very well done!!
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November 2023 by Andrew Miller
Can’t say enough words to describe how grateful I am for this Tidal Wave! Every single one of them you can tell takes pride in what they do! William has been the man. No matter the situation or how busy it is, he can run the show and solve it. He as many others there make you feel welcome. They care just as much for you as they do for your vehicles. I pray God blesses them more than they ever bless me!Service: Auto detailing
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October 2023 by DC
Blake, the GM here, runs this location right - hands on in every area. Solid crew all the way around. William, Brett, Robin, the whole crew here have great attitudes and are always busy. You won't see anyone slacking or being lazy. Highly recommend from a guy with high (but also realistic) expectations. Go see them!
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October 2023 by Rikki Rowe
At Tidal Wave, William and the rest of the employees always do a great job on my SUV. My family goes through several times a week and They’re always super nice and friendly!
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October 2023 by Eric Campbell
Very nice place. Does a very good job cleaning outside of the car. Have some fantastic vacuums and good cleaner for inside.
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October 2023 by Danielle Zilka
William did a great job. Great hospitality, very friendly and personable. 5 Stars would recommend coming through this car wash!
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October 2023 by Kathy W Bethune
William always does great on pre-washing my SUV. Also, very courteous and friendly. He has been working most of the times I’ve been through there. The wash is always great and the vacuums are very strong and easily accessible.
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October 2023 by Chris Walton
I paid for the monthly membership as the wash works so well. Does not scratch my vehicle and does a really good job. I really like the fact that they have the cleaner and cloths available to dry your car as well.
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October 2023 by Madison
I went to this car wash one time, I paid for the one time use car wash and I went through and everything was fine. I came out and I was cleaning my car when the owner came out and stated he wasn’t pleased with the outcome of the wash and asked if I would go back through when I was done, I agreed and as I was cleaning out my car he was talking to me about the way they do business and that the way my car looked on the front wasn’t okay. I was happy with the fact that they paid such close attention and made sure their customers were happy. Let me start off by saying, I am not familiar with monthly car wash subscriptions. I had an old sticker in my windshield from when the dealership I bought my car from had taken it through another wash apparently. The owner asked me about the old sticker and I told him I had no idea when I had gotten it and that I needed to take it out. He then gave me a sticker to put in my windshield. I should’ve asked about the sticker but I just thought it was for future uses for when I paid to use their car wash, because like I said I am unfamiliar with car wash subscriptions as I don’t use them and never have. I just pay to use them on occasion. What they didn’t explain was that it was a sticker for a monthly subscription that they had signed me up for without my consent. Like I said, I should’ve asked about the sticker but I just never would’ve dreamed someone would have signed me up to a subscription service or that, that is even legal to do, without my consent. To my surprise, I was charged $45 a month later for a subscription that I had never agreed to and was never informed of. The crazy thing about it is, they used my debit card that I used to pay for the wash with. I would never agree to pay that amount of money for a car wash subscription. I called their customer service line and explained this to which they told me they would not refund my money the only thing they could do is apologize and cancel my membership. I had to get my bank involved to get my money back. I hope that anyone else reading this takes precautions when using this place because they certainly took advantage of me. They use “verbal agreements” for memberships which is incredibly shady and is obviously a scam. I will never be back.Service: Auto detailing
