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January 2024 by DGS DGS
Delivery truck did not come as announced, staff was fine.
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December 2023 by Chris Sanders
Went in told them what I needed they had it in stock and I was back to work on my vehicle
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September 2023 by Josh Brooks
Place an order for part not in stock. Wait 2 days to get the part, they DIDN'T order the part. They have wasted my time, my mechanic's time, and took money out of my pocket by unnecessarily keeping my truck out of service. I will never go shop at O'Reilly again. You can't drop the ball on customers like this. Unacceptable and an absolute disgrace. ZERO STARSP.S. Amazon had the part in stock and delivery in the same time. O'Reilly's days as a retail establishment are numbered. They got showed up by a establishment that isn't even a part store.
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September 2023 by DC
Moved back to Scottsboro after 15 years away and swung by to pick up some wiper blades. Blake treated me right with excellent insight, patience, and competitive price matching. Highly recommend this location based on how I was treated on a small purchase. Customer service is a thing of the past in a lot of places now but not here.
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July 2023 by charlotte lurvey
Logan was very helpful both over the phone and in person. Thank you!
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July 2023 by Bob Lemley
I have always preferred O'Reillys auto parts, over Autozone, and Advance, even though they are sometimes a little higher price, but i have never had any trouble getting parts before, and most of them, usually have 2 parts orders come in most every day.. However I have used the one in Scottsboro, AL recently with very poor results.The previous time, I needed a item they didn't have in stock. They were to order it and have it the next day. Said they would call when it came in. Never got a call, mainly because they didn't even order it, come to find out. So I wrote that one off. I went in this past Saturday for another item, a valve cover gasket set for my subaru. I had already looked it up online, and noticed that the Felpro brand @ 62.99 was almost twice the price of the Mahle brand.@ 32.99, so I specified the Mahle brand because of the price difference. Supposed to be in at 4:30 the following Monday, no call this time either, just like last time. I went on in at 5, he went back and brought out the Fel pro brand,... i was talking to same guy I ordered it from, of course he said it wasn't him. Said he couldn't get it in until saturday on a order placed today.(today is monday) So as a loyal O'Reilly customer in West Virginia, Ohio, Alabama, Georgia and Florida, and desperate to finish this job, I tried the one in Valley Head, AL as I had good luck there before. No problem, have it to me by 4 tomorrow, (I hope, but its 40 minutes away one way) we'll see..Anyway I'm not going to trust the Scottsboro store for any orders again. If it's in stock, maybe I'll get it there, but as I have to pass 4 other parts stores just to go to O'Reillys, I imagine one of the other stores will have it or can get it fir me more reliably.Very disappointed, never had this experience at any other O'Reillys, I never thought I would ever have to write a bad review on a O'Reillys store.
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May 2023 by Larissa Buchannon
I have been trying to get my light changed for awhile now! Came into town and one place tried and said they couldn’t do it, so I went here and the guy Evan and his coworker had my light replaced in no time! They were both really nice! Thank you both very much!!
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December 2022 by Specialk IAMNME (Lo)
Great customer service. Went out of their way to help me with check engine light. No charge for that. Led me to right place for repairs.
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December 2022 by Specialk IAMNME
Great customer service. Went out of their way to help me with check engine light. No charge for that. Led me to right place for repairs.
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November 2022 by Sonja Mullins
great service, frienly staff, great prices! A wide variety of whatever you need to get and stay on the road.
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July 2022 by Jon Whitzell
They never have the parts I need and don't know how to correctly look an item up I'll be shopping on Amazon and ebay before I ever buy from them again its a quarter of the price online then here the same part was under 40 online the one they had almost 200 and needed ordered .... not at all impressed by this place
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April 2022 by Noble Russell iii
Always friendly and helpful. Wish they could get more motorcycle parts or were able to cross reference the parts like motorcycle relays and fuses. Wish they disposed of old oil as well but if you have any old car batteries laying around they give you a $10 store credit for each one.
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April 2022 by Jessica Pennington
My boyfriend ordered a part and they said they just got the stock in. The employee checked the computer and the part hasn't been ordered yet. Friendly people though ☺️
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January 2022 by Connie Mead
Only place I'll shop! One day I called 4 different parts stores trying to find a part and they were the only ones nice to me. They've helped me more than any of their competitors over the years. Fixed a broken wiper in a snowstorm. Installed a new battery in the rain etc etc.
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January 2022 by Leslee Burns
Friendly, knowledgeable staff and affordable prices. Great experience. Will definitely return for my automotive needs.
