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November 2023 by Jennifer Gray
Great service and customer care! Needed a few things fixed and they handled it in house and with spectacular customer service. Called me to give me updates on the parts being ordered and picked my vehicle up and left me one to drive while they had mine. Fast and excellent service. Recommend to all my friends.
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October 2023 by Dave Zwara
In all of our car buying experiences, this was the first time it was a truly enjoyable experience. Jonathan Bradford and the entire staff at Harbin were honest and respectful. Being that we were out of state buyers trading in a vehicle from New York they worked with us to make the deal happen. Super happy Customers!!!
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October 2023 by Cindy Lee
Trey was so kind helping me out so I was able to drive my vehicle out - happy to give a star for him.After 9 hours I was tired of asking for prices and service. Pick up was a horrible experience. The credit card they assigned and decided to put my bill on was a horrible experience. They left dirty spark plugs and spark plug box in the van. They locked my seat in a position that would not allow me to drive it.Tossed my receipt at me on the counter at pick up.I will not recommend or return.I went home and cried. The day was unproductive unfriendly and I no longer feel safe in the van.
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October 2023 by Gary Strawder II
Josh and Rhett were great to work with. Tyler was also great asset for your dealership. All involved tried their best to seal my deal and made us feel that our business was important to them.
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October 2023 by victoria morgan
EVERYONE was sooo nice!!!! Daniel called to see what I was looking for and expecting to spend. This young man did everything he said he would and made me so happy! I traded for a newer and different used SUV… battery died on 3rd day… replaced gratis by Heather and changed right away by Jeremy who also gave my Buddy the Pom ( who never likes strange men) lots of welcomed attention. Wish I had found you years ago… couldn’t be more pleased!!!!
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October 2023 by Lenora Allen
Your service department team is one of the best! Everyone takes a minute or two to speak, say hello, and ask about my day. It’s a truly genuine expression of gratitude and care. Brandon in Quick Lane is always kind and courteous. I’ve never seen him without a smile! And Regina in your service department is an asset to your business. She’s the best!Thanks for all you do,Lenora A
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October 2023 by Michael Lingenfelter
Vehicles priced above market average. Trade-in valuation insultingly low. Initially poor customer service. Talking with a manager did improve the quality of customer service. However the vehicle was sold out from underneath me while waiting for the dealership to take payment.
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September 2023 by Matt Domian
Great experience working w Anthony at Harbin. I purchased a vehicle on line and the price and process was fantastic.
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September 2023 by foster wayne
Bought my truck from Matt Newsom. Got a great deal on a less than 2 year old truck. Shopped around looking for a bed liner and a truck topper. Didn't trust any of the many places to do what they say so I gave Matt a call and he turned me over to a very knowledgeable Tylor Davis in Harbin Chevrolets Accessories Department. I got a top of the line spray on bed liner and a special order camper shell that matches the factory paint on my truck. All this was accomplished with out me doing anything. They would come and pick up my truck and leave me a loaner car.And I saved a few hundred dollars at the same time. Thanks for the great experience. Wayne Stratton
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August 2023 by Kayla Starling
Jason was very accommodating and informative. He called several times before my husband and I drove 2 hours from Birmingham. He was upfront about all the details of my Tahoe and never tried to force us to purchase or scam us. We felt taken care of the entire time. Everything was completed before we arrived. All we did was test drive it and pay. It was hands down the best vehicle purchasing experience!
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August 2023 by Jimmy Wilbourn
Went to look at the 2500 trucks, needed to get a trade-in price on my truck. Salesman told me he would not run my credit until i approved. He had me sign paperwork said it would speed up the process if i decided on trading in - buying.They Run my credit anyway. So Salesman lied.Learned a lesson.. Don't sign anything. Drove all the Way from Harvest.Need to train the sales people better.
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June 2023 by Larry Leister
I started the process on the phone and then buy text messages. When l arrived at dealership everyone was very nice and helpful. This was the first time that my buying process went smoothly and fast. Actually enjoyed this buying process.
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June 2023 by Christopher Safis
Harbin Ford Sales team was fantastic in guiding us thru the purchase of our first new vehicle. Before choosing our final product, Mr. Manning gave us several options and was patient while we came to our final decision. I would definitely recommend Harbin Ford to the next potential buyer.
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June 2023 by John P
Purchased a new Silverado HD truck from Harbin Chevrolet. Started the process over the phone from out of state. The process was very easy and professional. Thank you, Anthony, Jason, Angie, and Jay. My truck was washed and fueled when I arrived. Everyone was helpful with everything from beginning to end. This is a very friendly group of people, and I will return for other future business.
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June 2023 by Susan Roberts
Having a car break down when you are traveling on vacation is never any fun. Also, having to do a major repair in that same timeframe is frustrating. With this said, I would like to share that EVERYONE I interacted with at Harbin Chevrolet was super kind and helpful. From the first phone call to discuss the situation, to walking in to the dealership when the repairs were completed- I could not have asked for a better experience. Brandon even called and texted me on his day off to discuss progress of the repair and when I could expect to pick up my car. Kudos to all the staff--I can't reiterate enough that EVERYONE I saw asked if I they could help or if I needed anything. Great Southern hospitality!!!
