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September 2024 by Blain Hatch
Great communication and provided transportation for me.
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August 2024 by Dena Wilson
I drove in from Georgia to purchase a car. The folks at Harbin have been very helpful and great to work with.
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August 2024 by Mary Mason
I want to give a BIG shout out to Matt Norris. He wasn't the pushy salesman that you have at alot of dealerships and a very patient person. Thank you Matt Norris. We really appreciate you.
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August 2024 by Edward Farmer
Good place to get your vehicle serviced..
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August 2024 by Rhonda Spurgin
I had made an appointment for just an oil change and tire rotation. It took 2 1/2 HOURS for them to complete the job. I sat in the waiting room watching the tech working on my Aviator walk away to look at another customers vehicle parked in the breezeway, not even in the work area. When that vehicle pulled away the tech took 45 minutes looking for a clipboard that he left in that said vehicle per the service tech running the desk. I feel this attention to my vehicle was totally unacceptable.
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August 2024 by Katherine Mosley (Katie Rouse)
Always a good experience here. Craig and Jordan are the best
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August 2024 by Mary Haraway
My husband and I have been looking for a certain type of car for a few months. Devon was helpful in keeping us posted and letting us know when he had what we wanted without bugging us about it. When they had what we wanted, we made an appointment, saw Matt Norris, and everything went really well. No problems. He was prepared and had all the information ready for us. Jay Penny was helpful with the paperwork and explained everything concerning it. If you are looking for a car I would definitely try them first.
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August 2024 by edward matthias
The nineteenth of July I took my 2017 F 250 in for service and to make a long story short, drove home in a 2023 F-250. End of story.
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August 2024 by LAURIE Ann Lane
Excellent service!
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August 2024 by Ray Nelson
I love my truck!
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August 2024 by Big Vol
I’ve called three days in a row now trying to talk to a HUMAN. Instead all you get is a recording for service AND parts. I’d rather sit on hold then record a message
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August 2024 by Madison Winsett
Blake Mayes was great. He was able to get us in and out and in a great vehicle! Process was easy and overall good experience!
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July 2024 by bethany whitfield
Anyone that want to purchase from this dealership just to let you all know they do not accept asking price but yet tag on all types of fees so you will be paying for an extra $4,000 for your car. They do not negotiate prices. Switch and bait is what they do. They won't tell you that right off.
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July 2024 by Adara Hartman
We came searching for a Toyota 4Runner. Josh Rebel was quick, helpful, and very attentive when getting us into one to test drive. Hands down, best car buying experience from a great place. From looking, to driving, to getting quick finance help from the finance manager, we would highly recommend Harbin in Scottsboro - especially the amazing service Josh Rebel provided. Thank you so much for helping us walk away with an amazing purchase!
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July 2024 by Chelsea Pope
Terrible service.
I tried getting information to schedule a time to fix my recall. I spoke to Nicole MANY times, even via email, regarding my situation. I sent her the information she asked for over email. Moving forward, I contacted Nicole again after two weeks just for her to ask me to send her the SAME information again. Frustrated, I called again about help with my recall, and she told me that she hadn't heard from the service guy. A MONTH LATER, I gave up. I am very disappointed with their customer service.
