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“For the past several months, I was on the hunt for a new car—or at least, a new one for me, since I had been driving a 19-year-old vehicle. A couple of days ago, I finally found the car that seemed to check all the boxes. It was a 2019 Highlander, and I was eager to see if it really lived up to my expectations. I sent an inquiry to High Country Toyota, and within minutes, I received a text from Jacob. While I assume texting is standard in car sales, what really stood out to me was the personalized video Jacob sent. He addressed me by name and acknowledged my interest in the Highlander, which was a fantastic way to start the customer relationship.
When I arrived at the dealership, I was warmly greeted by Ms. Terri at the front desk. She made me feel like family from the very beginning, which put me right at ease. We spent some time talking about family, life, and even shared some encouragement with each other. That kind of genuine interaction is what life is all about.
Next, I had the pleasure of meeting Johnny. What a guy! He was personable, funny, and made sure I was well taken care of throughout the purchasing process. When I finally got to see the Highlander in person, it exceeded my expectations—everything was just as described, if not better. The car was in excellent condition and really checked all the boxes, just as I had hoped.
The paperwork and financing process was smooth and hassle-free, which was a huge relief. The team guided me through every step, making sure I understood everything and felt comfortable with the decisions I was making. I also got to meet Rod, Lexi, Ashley (if I remember correctly), and of course, Tequila—can’t forget her! The entire team at High Country Toyota made my experience nothing short of amazing.
The customer service at High Country Toyota is a solid 10 out of 10. If I lived closer, I’d stop by often just to see the team. If you’re in the market for a car, I highly recommend making the trip to Scottsboro, Alabama, to meet these wonderful people. They’re there to serve you in the best way possible. If I ever need another car, the first dealership I’ll think of is High Country Toyota.
Thank you to everyone at the dealership. Much love.”
“Great service. They were able to get my car in same day, look at it, give a quote and fix. Very impressed with the service and pricing! Glad to have found this shop!”
“This is a local, family owned and operated budiness that I have used three times over the past 10 years. Not only have they performed A+ auto work, they put me in touch with a very reasonable rental car guy from whom I rented a car for the time my car was in the shop. Ted and Tina are a husband/wife team who worked WITH me instead of trying to rob me. All cost estimates were shown as clearly explained line items. In addition to insurance claims, I also had need for out-of-pocket body work on two occasions. I fully trust T&T Auto Body Shop with my vehicles.”
7AM - 4:30PM
202 Lonnie E Crawford Blvd, Scottsboro
Auto Parts
“I was very impressed with the quick attention when we walked in, and the fast service to give us an estimate. Also, they were so informative. I couldn't ask for better customer service. We haven't had the repairs made yet, but I am confident I will have the same review afterwards. Stay tuned!”
6:30AM - 5PM
209 Lonnie E Crawford Blvd, Scottsboro
Auto Parts
“I've worked at NCI for almost 4 years. I've noticed a couple of bad reviews on here for NCI. The only response that I have for that is that it's a job. Part of being an adult is showing up for work and doing your job . The only reasons I've ever seen anyone fired from NCI is mostly for not showing up to do your job or being there and not doing your job. Their attendance policy is pretty much like any other company. All in all they've treated me well and I have no complaints otherwise I would not still be there.”
“Didn't receive any work done but this man stood there and talked to me about what he thought I needed even though he didn't offer the service I needed but gave me great advice and kept explaining it until I understood. Thank you again.”
“I have had nothing but the best service with Harbin. They take care of the widows and the homeless. I'm in the first category. Thank you Harbin for what you do-keeping my car in good condition.”
“Friendliest people you'll ever meet they practically have any part you need and their prises are good, I wouldn't go anyplace else they're my first stop they've always been good to me and I thank them”
“Recently moved back to Scottsboro after 15 years away and swung by to pick up some wiper blades. Jeremy and Josh treated me like family and offered me great feedback and patience. Highly recommend these guys based on how I was treated regarding such a small purchase. Customer service is a thing of the past in a lot of places now, not here.”
“Excellence service. I needed a lawnmower battery. I couldn’t have asked for better service. Sales clerk got the old one out of my car, matched it perfectly with what I needed, checked to see if the old one was under warranty and carried the new one to my car for me. Definitely my go to store from now on.”
“Moved back to Scottsboro after 15 years away and swung by to pick up some wiper blades. Blake treated me right with excellent insight, patience, and competitive price matching. Highly recommend this location based on how I was treated on a small purchase. Customer service is a thing of the past in a lot of places now but not here.”
“I want to give a BIG shout out to Matt Norris. He wasn't the pushy salesman that you have at alot of dealerships and a very patient person. Thank you Matt Norris. We really appreciate you.”
“We had a blow out on our RV limped here and Paul changed put our spare on. They didn’t have our tire size (we would’ve bought a new one). He changed it quickly we were on our way!!! Great service”
“Best car dealership I’ve ever worked for! Best owners I’ve ever known! I am so thankful to have found not just a job but a home. Where things are actually done the right way to help customers.”
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“This was my first time using Professional Auto Repair in Scottsboro, AL. They were great! Got to us quickly and had the repair done at least two days sooner than we expected! Highly recommend! 2013 Nissan Rogue, AC compressor replacement.”